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Customer Profile: couple's
mortgage check reveals error
A Sydney couple has learnt the importance of double-checking mortgage details, with a little help from their Smartline Personal Mortgage Adviser, Bob McFarlane.
Annette Arkell and Richard Warburton refinanced their mortgage to an interest-only product with a major bank in 2005, but it wasn’t until they asked Bob to assess their home loan again in 2008 that they realised they had been paying more than they should have.
The minute Annette told Bob the interest rate they were currently paying he knew there was something wrong, so he investigated and discovered the bank had been charging them an additional 0.6 per cent interest per annum.
"That equated to $8,400 over the three years since they refinanced – which is a significant amount of money for anyone," said Bob.
He also assessed the couple's options to refinance - however determined their existing mortgage still suited their situation.
“If it wasn't for Bob we wouldn't have known about the mistake. We are now being charged the correct interest rate and we can rest assured we have the most suitable loan for our needs,
” Annette said.
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