Testimonials

What Bevan's clients say about his service

In one word Bevan was BRILLIANT! He walked us through the loan process step-by-step and was available 24/7. Bevan was approachable, patient and a great source of information and advice. We will not hesitate to contact Bevan for all our future loan enquiries.
Jemaine

Bevan's advice and support in our loan arrangements over the last 5 years or so has been great and very much appreciated. He has always been available, understands our needs, quick to respond and done an excellent job in getting us the best deal going. Bevan and his support person, Craig did a fantastic job in recently setting our new loans. They dealt with a number of errors in the bank documentation and worked very hard to have the loan facilities in place in a timely way.
Graeme

We haven't delt with Bevan often but we always will, because of his knowledge, experience and how comfortable he makes us feel through the whole process no matter how long it is between visits. He always keeps us well informed and really takes the pressure off us with anything to do with the process. A true professional.
Eldon

Bevan and Craig delivered outstanding service at all times. They demonstrated empathy, patience and always made me feel very comfortable at all times. I would have no hesistation in using the services of Bevan and Craig again and would also recommend them to others. Excellent service. Thank you.
Shauna

Bevan O'Farell and in his absence Craig Hill were legendary in the service they delivered. They made getting a loan and going through the paperwork a zero stress environment. Even when all was delivered they even went the next step and got a $600 fee waived. BINGO.
Grant

Thanks Bevan, once again great service and follow up. You always make it a please to deal with you.
Kenneth

The service from Smartline is prompt and flexible. I feel confident that someone who is an expert in the area of mortgages and finance can help me to make the biggest financial decisions of my life.
Kellie

Bevan was great. I believe that he went above and beyond to assist us with our mortgage choices. Smartline was recommended to us by a friend who was more than happy with their service. We too found them to be extremely professional and proactive to meet our needs. I will certainly use their services again.
Darren

When I requested extra information on loan comparisons and for advice on which product would fit our current situation best, I got it. I was impressed a few months ago when I was proactively informed that a new loan product was available that would save us money. Monitored the mortgage market for a better deal even after we'd signed the papers. Great service!
Mark

A simple, hands on approach to selecting and managing the loan process that was right for us.

Anthony

We are very happy with the relationship we have established over the years with Bevan. He is extremely professional, knowledgeable and always available to answer any questions and address any of our concerns. We will not hesitate to contact Bevan again when we need Mortgage Force's [now Smartline] services and can recommend the company 100%.
Janette

It can be very confusing getting your mortgage organised, with lots of fine print that can be quite confronting. Going through Mortgage Force [now Smartline] alleviated all the hassle and made the process so easy. I would highly recommend them to anyone needing this service.
Leon

The service was incredible I honestly could not complain, I received a telephone call back the same day as I left a message which is a very rare quality these days. Bevan provided service and information and was there with us every step of the way. I would recommend Mortgage Force [now Smartline] to everyone.
Narelle

I have used the services of Mortgage Force [now Smartline] over the past eight years and I would recommend them as the mortgage company of choice for anyone looking at purchasing a property. The advisers use terminology and give clear explanations for what can be a daunting process-the process of buying a property and deciding on the right loan. Thank you Bevan and Mortgage Force [now Smartline]!
Natalie

I found myself in a very difficult financial position after making an offer on a house and had no financial experience as to handle it. Bevan was recommended to us, he quickly evaluated our circumstances, and researched the best option to secure a loan. He explained the whole process of securing the loan and the obligations of repayment and all fees involved, including the best and the worst possible outcomes. We confidently signed up and have been satisfied with a successful outcome.
John

Bevan was very knowledgeable and helpful. He made sure we were looked after by a co-worker when he was unavailable (he even checked in with us when he was on annual leave).
Andrew

We have used Bevan for quite a few years now and have always been extremely satisfied with his service which is always professional and efficient. We will continue to use Bevan in the future and will recommend his services to friends and colleagues that require advice and his services.
Michael

Never having had any experience of this type before I have nothing to compare it with, but I was very happy with my dealings with Bevan and he was very helpful, reassuring and comforting.
John

Thanks for assisting with our loans. You did a great job getting the bank back on track and keeping us informed of the progress. It was great not having to deal with the bank (or a different call centre operator) directly and you deserve a medal for your patience and perseverance to get the outcome we wanted.
Gary and Ingrid

The very idea of buying and selling a family home in the midst of work and life pressures is so overwhelming that it would be easy to procrastinate from doing all together. The assurance that Mortgage Force [now Smartline] has consistently provided, coupled with the unfaltering professionalism made our family dream a reality. Thank you Mortgage Force we wouldn’t have had the confidence to go ahead without you.
Nadeem

Your service has been excellent. You have done all things with professionalism.

Robyn

You responded very quickly with assistance. Very professional and brilliant customer service. Great service, very satisfied.

Ernest

You go the extra mile for customers.

Todd

Managed the whole purchase process so that we knew we had support.

Mark

Bevan was always happy to answer any and all questions in a prompt and efficient manner.

Stacey

Prompt service. Thorough knowledge. Bevan was very detailed, organised and kept in regular contact through the entire process from our initial meeting to settlement. We will always be in contact with Bevan first for any assistance we require in the future.

Brendyn and Jennifer