Testimonials

What Graeme's clients say about his service

Excellent service. Graeme was always available when needed and organised the loan very quickly.
Mustapha K - Bossley Park, NSW

Graeme made the whole process so easy and effortless!
Jaclyn N – Tumbi Umbi, NSW

My husband and I have used Graeme Inglis of Smartline on more then one occasion. Each and every time we contact Graeme he provides advice and service far better then anywhere else we have been. He is efficient, straight forward and honest with a great knowledge of his products. We have and will continue to recommend Graeme at Smartline to our family and friends.
Karen P - Thornleigh, NSW

We have had many pleasant and helpful discussions with Graeme and his team as he has assisted us with our requirements on several occasions. We have always found him prompt, professional and efficient in his assistance and dealings with providers. We have no problem in recommending his and his support teams services.
David S – Wahroonga, NSW

We where first home owners and Graeme made the whole experience from beginning to end enjoyable. We would use Graeme's services again and recommend to our friends and family.
Kelly H – Gymea, NSW

Graeme did a great job helping us buy our first home. I do not think we could have done it without him.
Natalie A - Chatswood, NSW

I had the BEST experience with Graeme. I am a first home buyer and was a little nervous and didn't understand all of the bank lingo, Graeme made me feel so at ease I could relax knowing that he has my best interest at heart. My sister has re-financed through him and I have already recommended him to a friend who has now just bought her first house. He is exceptional at what he does!
Sam, Cremorne Point, NSW

Graeme was always attentive to our needs and took the time to explain the details of the loan options. Through a number of hurdles Graeme was always patient and caring and ensured our best interests were looked after. I have no hesitation in recommending Graeme to our friends.
Paul B - Baulkham Hills, NSW

Graeme is excellent in every sense - proactive, very detailed, followed up to ensure I was on track, even followed up to ensure I had claimed post settlement benefits. He recommended a solicitor at my request, who was also excellet. I have referred people to Graeme and will continue to - I have been delighted with the service. Thank you!
Rosalind C - Hong Kong

Graeme exceeded my expectations. He went out of his way to meet with me on very short notice and worked hard to provide the best possible loan for my circumstances. I live in the US (San Francisco) and was in Sydney for less than 2 weeks. I contacted Graeme while in Sydney and he made it possible for me to travel back to SF knowing that he had thinks covered. I've been able to skype & email Graeme while in the US and he has been incredible responsive, supporting and has worked professionally in providing the best and most expeditious service possible.
Dean M - San Francisco

Graeme always goes beyond the 'call of duty' he is very approachable and certainly very very helpful. I have referred him on to friends in the past.
Patricio H - Headland, QLD

I am not a financial person and our Smartline Adviser makes the whole process pain free!!!! This is essential for my journey through the minefield that is home loans!!
Callum S - Cooyal, NSW

I always believe that the best testimonial one can give is with repeat business. No more needs to be said other than thank you for another great experience securing finance.
David I - Killarney Heights, NSW

The service Graeme provided was excellent, he was always courteous informative and easily contactable, nothing was ever a problem. This was the second time we had Graeme help us with our loan and my wife and I would'nt hesitate in using him again or recommending him to friends and family, a true professional who made the whole process easy thanks again.
Wesley A - Frenchs Forest, NSW

The difference between Smartline and other brokers is that they don't just help you choose the right mortgage loan solution for your needs, they also provide you with a financial health check all through your loan repayment process.
Olugbenga O - Minchinbury, NSW

We have been so fortunate to have met Graeme and the Smartline team. From the purchase of our very first apartment to his help on our latest major property commercial transaction every dealing has been prompt, professional and with our best interests at heart. Thank you Smartline.
David F - Artarmon, NSW

Graeme always kept us fully a breast of the progress of the 4 loans that we had refinanced.
Smartline facilitated us saving 0.61% off the interest rates we were paying on all of our loans we are tremendously happy with the proactive approach to refinancing our loans. They made the whole process very easy for what can be a very time consuming painful process.
Gerard G - East Hills, NSW

Graeme provided guidance and support throughout the entire process. He was professional, non judgemental and patient with every explanation. I cannot recommend him highly enough, not only for his comprehensive knowledge of banking but also his personable and individualised approach. At every point of the way we felt that he had our best interests at heart that he went above and beyond his role in assisting us. All the other professionals involved in our purchase, including solicitors and real estate agents, reported that he was a rare entity and found dealing with him a delight. I would not hesitate to recommend his services and should we ever consider purchasing another property he will be the first person we contact.
Mary-Kate N - Marrickville

Graeme was totally professional in delivering the service and was able to resolve an issue with the lender with a minimum of fuss.
Justin C - Riverstone, NSW

This was my first home loan Graeme was so supportive and was so patient in explaining everything to me. No question was stupid or insignificant I've already recommended Graeme to some of my friends. Thanks so much Smartline.
Danielle C - Berkeley Vale, NSW

Is it possible for me to give Graeme 15's out of 10?? Graeme and his team, in my opinion, far exceeded myself and my wife's expectations. Information was clear and transparent, I was constantly updated on everything, my requests for information were completed in no-time at all (especially the property history requests - invaluable! saved me thousands!). Graeme even sent me a book on buying and selling real estate which proved to be of great value. I would recommend Graeme to any prospective home buyer - the cost is nothing but you will save money with his assistance.
Martyn B - Acacia Gardens, NSW

This is our third or fourth transaction with Graeme and Smartline I would (and do) recommend them to everyone.
David F - Artarmon, NSW

I was blown away by the service and help provided by Smartline. Not only was my adviser proactive, helpful and always positive, I received a warm response from all of the team! I will recommend Smartline to my friends and family, and will most definitely be returning to Smartline next time around! Thanks for all your help!
Lisa R - South Wentworthville, NSW

Graeme provides an excellent service in terms of always having fast, reliable information and progressing the loan on my behalf. In essence doing the hard yards for me with the lender. Much appreciated.
David G - North Willoughby, NSW

Thank you for the opportunity to comment on our recent experiences with Smartline. We are a couple in our early fifties and were looking to tidy up our financial affairs and draw on some of our home's equity. Graeme Inglis was not only professional and knowledgeable but friendly and easy going. He made it his business to understand what we were trying to achieve and this made the whole process simple and easy. Not having to deal with the banks directly was a definite plus. We have saved money, restructured our facilities and my wife is enjoying her new car all thanks to Smartline.
Bruce and Leonie C - Westleigh, NSW

I am a first home buyer, and have been very appreciative of the guidance that Graeme provided me to help select an appropriate loan for my needs, and with overall advice and assistance throughout the entire process. I would have no hesitation in recommending Graeme and Smartline in the future.
Christopher O - Strathfield South, NSW

Graeme was extremely helpful and attentive through the entire process, and really helped to expedite the application with the bank when they were progressing very slowly. It was entirely due to Graeme's efforts that we were able to settle on the due date.
Michael W - Winston Hills, NSW

I've already let a few friends know about Smartline for their own needs. It can be hard to find good help these days!
Brett D - Hammondville, NSW

Smartline (in particular Graeme) provided great help and assistance throughout the purchase of my first property. He made the process nice and easy, and always responded promptly to my many questions! I would definitely recommend Graeme and the Smartline team to anybody wanting the best home loan solution whilst providing great customer service.
Benjamin R - North Gosford, NSW

Graeme was always readily contactable to discuss any issues. He had an immediate and excellent understanding of my complex financial situation. He was always responsive to any request and acted timeously. By far the best mortgage broker I have used.
Derek G - Beacon Hill, NSW

We were so happy with the service we received from Graeme Inglis of Smartline. We couldn't have asked for better help, and will have no hesitation referring friends and family on to him.
Thank you for all you've done!
Haylee F - Berkeley Vale, NSW

The whole loan process was made extremely easy. I was kept informed every step of the way. Graeme was extremely supportive and understanding in my lack of knowledge in this area!
Clare I - Dee Why, NSW

We have used Graeme twice for a mortgage now and on both occasions he has gone out of his way to make the process smooth running and hassle free. We would not hesitate in using his services in the future and would advise anyone seeking financial advice to give him a call..... you won't regret it!
Dale and Hazel - Helensvale, QLD

Stephen and I can't say enough about Graeme's service to us. An angel came into our lives the day we first contacted him. He was with us every step of the way and have referred him to everybody we know would could possibly want to buy a home. We thank him so much for everything, he made a terrible time in our lives easier to cope with just by being on the other end of the phone. Thank you!!
Alanna B - Lithgow, NSW

We had complex requirements when buying our first home, but Graeme and the team at Smartline were quick with advice and provided the right solutions. I would recommend them to anyone buying their first home, or even buying an investment property. Many thanks Smartline.
Martin and Hannah P - Meadowbank, NSW

Our advisor (Graeme Inglis) was very helpful, always available when required, and worked tirelessly to get us the best deal we could get.
I think that Smartline and their representatives have built a business that seems to understand that at a time when you are making a very significant financial decision they need to be there as a trusted advisor and assistant in that process.
Robert S - Thornleigh, NSW

Thanks guys. It was invaluable having someone who can talk the talk to the banks when they're not making things easy.
Adam F - Croydon, NSW

I only have positive things to say about Graeme and the Smartline team. Coming to the investment property scenario with very limited knowledge, Graeme patiently walked through all aspects with me. Keeping me informed of developments in real-time was a huge help in keeping my stress levels down! I have no hesitation in giving Graeme's contact details to family or friends. He provided me with an amazing service, which shouldn't go unrecognised. Thanks Graeme!
Clare I - Dee Why, NSW

Many thanks for your help, it enabled us to proceed problem free. Follow up and customer relations were always helpful and accurate. Easy to request information and prompt responses to enquiries.
Bili M - Red Hill, ACT

I would highly recommend Smartline to my friends and family, everyone was very helpful and friendly.
Maria - Greenacre, NSW

Graeme Inglis and his team were extremely helpful and helped to close this transaction in a short period of time and were always available for assistance - going over and above what we had expected. We would definitely recommend them.
Matthew and Jennie - Hooks Hants, UK

I received an excellent service from Smartline and Graeme Inglis in particular. I was very happy and would use them again the next I purchase property.
Alicia - Hornsby, NSW

I had a range of services offered by Graeme to minimise my loan repayments which was extremely helpful. I have used mortgage brokers before and have not been impressed - Graeme has restored my faith in mortgage brokers. I will definitely use him again and recommend him to friends and family.
Sally - Abbotsford, NSW

Considering the fact that we did not have the time to do the research ourselves, we appreciated the time and effort contributed by our consultant.
Kalappa - Pennant Hills, NSW

What I liked most was Graeme being so approachable he was fab, always ready to help, nothing was any trouble for him, he even called me and received my calls after his hours at work which showed commitment in his work, he gave us a fab service thank you.
Rachel - Butler, WA

We would highly recommend Smartline Services to anyone wishing to receive efficient, friendly service. Smartline listens to your needs and provides a solution best suited to you. When choosing to re-finance they were extremely patient and there was no pressure from them to make decisions, they were there to guide. Thank you Graeme and all at Smartline.
Karen - Thornleigh, NSW

This is the third time we have used Smartline to finance our investment loans. We would not hesitate to recommend the team to anyone, they are efficient, obliging and always ready to offer their assistance.
Paul - Glenhaven, NSW

Graeme did an excellent job throughout the whole process. He went above and beyond by liaising with our solicitor directly to sort out some issues. It was a very easy process and I would recommend him to any of my friends.
Scott - Belrose, NSW

I wanted to thank you so much for all your help in getting this done. You were so helpful and proactive throughout and really made a somewhat stressful situation that much easier. I have already been passing your contact details on to friends who are considering property purchases in Australia and hope that they result in more clients for you.
Thank you again Graeme - I really appreciate all your work on this.
Best wishes,
Ros - New York, USA

I could not fault Graeme Inglis, he is unbelievably helpful and knowledgeable, and have recommended him to lots of people including my son. We found Graeme knowledgeable, obliging and efficient. We do and would highly recommend Smartline to anyone who asks us about finance with confidence. Great Job!
Paul and Wendy - Glenhaven, NSW

Graeme gave me a high level overview of the whole process, what I could expect at different stages of the process and kept me up to date and informed the whole way through, even up until settlement and being my first home loan this really helped. Graeme offered assistance and follow up at times when I really don’t think it was his job to, so it was really appreciated.
In addition to the above and most importantly you offered a realistic budget/amount for my mortgage. Two different mortgage companies offered me a budget of around the $700,000.00 mark for my first home, which I could never have afforded to pay back. Excellent service and to top it all off I get a congratulations present from you guys. The entertainment book, was a really nice touch and greatly appreciated, thanks for everything.
Penelope - Gosford, NSW

Graeme worked really hard for us as we were not a straight forward case (Living in England etc) so we were especially please with the ease of the transaction. He called us when it was convenient for us (obviously late evening or early morning for him) and kept us informed of the progress all the way through. We were so pleased we recommended him to lots of people in the same situation as us and I believe he has helped at least two more couples from the UK.
Being a buyer in the UK and emigrating to OZ we had a lot on our plate but our mortgage arrangements were one of the least stressful things to organise. Graeme from Smartline arranged everything for us explained the products on offer and kept us informed all the way along, even calling us in the UK to ensure everything was going smoothly. Excellent service, I have recommended him on a number of occasions and will continue to do so.
Michael and Kim - Craigburn Farm, SA

If it's a hassle free service and advice you want, then don’t hesitate to use Graeme from Smartline. The staff are with you every step of the way!! 10/10
Dale and Maryanne - Pacific Pines, QLD

Graeme Inglis was a great help to us with both of us on itinerant rosters as pilots, and often out of touch for days at a time. It is never easy dealing with banks, and Graeme took most of the anguish out of both refinance situations, and gave us good advice along the way. He is a real professional.
As my wife and I live in New Zealand, refinancing two apartments and a collateral property in Queensland, was a difficult task. Our Smartline Consultant was incredibly helpful, friendly and we would not hesitate to use their services again in the future.
Murray and Susie - Christchurch, NZ

Graeme Inglis has now organised five loans for me and I've always felt completely comfortable that he will not only find me the right loan, but that the entire process will be handled with complete professionalism. I would not hesitate in recommending Graeme and Smartline to any prospective borrower.
Mal - Wahroonga, NSW

We have used Graeme Inglis of Smartline twice now and have recommended him to our friends. His service and knowledge of the latest financial products in the market is outstanding. He definitely made our difficult property purchases run smoothly and we will continue to use him on our future purchases!
Thanks again Graeme for everything!
Neil - Manly, NSW

Our Smartline consultant helped us to understand the different loans available and which would be best for our purpose.
Leslie - Dural, NSW

Graeme was a key player in us making our first purchase in Australia. My wife and I met Graeme at a 'Migrate to Australia' conference in England. It was the initial meeting that sold us on buying in Australia and indeed using Smartline to find the most appropriate finance. Graeme has kept us fully informed throughout the process and has always been contactable. Graeme will be personally recommended at every opportunity.
Paul - London, UK

Graeme went beyond the call of duty that any finance/mortgage consultant would go to. If we went to a bank I doubt we would have been walked through the process so that we were made to understand what we were doing. He also assisted with a financial budget that we are now using. I will and have recommended Graeme to friends/colleagues.
John and Shell - Belrose, NSW

Our consultant was very friendly, open, easy to talk to and always available to answer 'silly' questions. We are very grateful. I would highly recommend Smartline to anybody feeling a little lost about getting a home or investment loan, particularly Graeme Inglis who tirelessly went out of his way to help us through the maze of loans. He's a gem!
Anne - Rhodes, NSW

Graeme provided a friendly, excellent service and I certainly felt that he always had my best interests at heart and he worked extremely hard to get the right solution for my difficult situation. I would recommend his services to anyone.
David - Willoughby, NSW

Graeme was a great consultant and have recommended him to many of my friends. He was always available, highly professional and explained everything in plain English.
Scott - Belrose, NSW

Graeme Inglis of Smartline went out of his way to ensure we had our money on time. He kept in constant contact with us regarding the progress of the loan application. We would definitely recommend Smartline and we will be using them for our next loan.
Mark and Debra - North Turramurra, NSW

The best testimonial that I can provide is to continually refer my friends and associates to Graeme.
Richard - Northbridge, NSW

Thank you for the assistance and guidance provided in arranging my property loan. I appreciated your patience, expertise and efforts in making my dream come true. I will be mentioning your name to anyone who is interested in a loan.
David - Neutral Bay, NSW

I liked that I had Graeme to do all the chasing for me, I didn't have to ring around and spend a lot of time finding the best deal.
Kirsty - Hornsby, NSW