Testimonials

What Hayden and Caroline's clients say about their service

Hayden and partner Caroline worked very hard across the whole purchase process. We have had a 14 year broker relationship and will recommend them.
Trevor

I have used Hayden previously and he is the one person I trust for finance.
Gary

Hayden has been my mortgage broker for over 5 years now. Each time I have needed advice and new loans, he has acted in a professional manner. The service has been outstanding, and he has always actively tried to find me the best deal. The consultation process has been easy and streamlined. I would definitely recommend his and Caroline’s services to friends.
Richard

As I am based in the UK at the moment, Hayden and I initially liaised via email - taking into account time zone differences, Hayden was very responsive and helpful in guiding me through the process. On arriving in Australia for 3 weeks, the fact I managed to meet with Hayden, apply for my loan and sign loan documents before I departed demonstrates how supportive Hayden and Caroline were in coordinating all that was required. I am so very much appreciative of their support in helping me to buy my first property.
Nicole

Hayden and Caroline's service and support was superb. We couldn't have asked for a better service.
Glenn

I have used Hayden on a number of occasions for my own personal loans and recommendations to clients. Hayden's expertise, professionalism and courteous nature are exemplorary. Hayden always makes a priority knowing and understanding the clients needs and is always available to assist. I will continue to recommend Hayden and Smartline when ever I can.
Anne

Hayden and Caroline Folbigg took the hassle out of our refinance and the settlement occurred very promptly with the product which was chosen. We were very pleased. Follow up to ensure everything was as expected was great.
Julie

The purchase of my home would not have been possible without Hayden Folbigg and Smartline. I have no hesitations in recommending Hayden and Smartline.
Glenn

Excellent service / Extremely professional.
Christopher

Hayden and Caroline were fantastic and very supportive throughout the entire process. They were both readily contactable and always got back to me immediately and followed things up that they said they would. In several instances the service and support I received went beyond my expectations. They were both great during stressful times for me as well, particularly as this was my first time going through this process. I have already recommended them to several of my friends who are looking to purchase property in the near future.
Sarah

Hayden, is very approachable, knowledgable and patient and you feel you can trust him.
Tamara

Hayden was exceptionally helpful as always. He is friendly, helpful and dealing with him feels like dealing with an old friend. We have used and recommended Hayden's services for several years now and would not hesitate to do so in the future.
Deborah

My partner and I were very impressed with Hayden and Caroline Folbigg from Smartline in Balmain. They made the whole process of securing an investment property loan just so easy and nothing was too much trouble for them. We couldn't have done it without them! I've recommended their service to my friends already!
Katrina

We found Hayden to be very professional and easy to get hold of to get questions answered. He kept me informed the whole time and made sure we understood everything.
Kara

From our first meeting, the attention to detail, quick responses and the constant follow up by both Hayden and Caroline Folbigg keep us informed on the progress of the loan application or to remind us of matters which we should be thinking of was greatly appreciated. Both Hayden and Caroline were very professional, developed a good rapport and my wife and I had confidence in everything they told us.
Peter

Hayden had the right mix of professional cool and personal warmth to help us through the stressful time of finding a new home.
Tom and Siobhan