Testimonials

What Ian Simpson's clients say about his service

Ian and Heather were extremely helpful and patient with me throughout this process. Ian initially talked me though the whole process as I'm a first home buyer and was incredibly helpful and answered all my questions. Once I was going through the process of the cooling off period and getting to final settlement - Heather was so quick to respond which I loved. Ian was always on standby during this time too and jumped in when required. I have been really happy with the service and without Ian and Heather I would never have understood or made it through this period. They have been invaluable.
Karen

Ian Simpson was recommended to me by a good friend as an intelligent, smart fellow who could be trusted to put my best interests first. I was not disappointed in the least, I found him to be very knowledgeable, patient, understanding and extremely professional. His warm nature enabled me to ask questions that may have seemed silly to others and he was always happy to take the time to answer my calls. I would recommend Simmo to anyone in the same position as me and will definitely use his services again if the situation should arise.
Vanessa

This is the second home loan that we have organised through Ian. I would have no hesitation recommending him to friends and family (and have in fact already passed his name on to several people). Ian provided outstanding customer service, was available at all times including after hours and on the weekend and answered our questions (even the silly ones!) promptly and in an easy to understand manner. I will without question use Ian again when next purchasing a property.
Travis

Ian Simpson was wonderful. He made my first home purchase in the midst of my busy workload less daunting. I felt like he held my hand the whole way. I am very grateful!
Rachael

Ian and his off-sider Heather provided a great service as always, kept us informed all the way through and sorted out some little after settlement niggles very smoothly. Ian knows his business and always offers good advice, and as importantly is a pleasure to deal with.
David

The service was fantastic and so trouble free. I would never think about going through a bank directly again!
Jason

I found both Ian and Heather great. Never had any problems contacting them and they always explained things to me and made sure i knew what was going on. I would highly recommend them to friends.
Damian

Ian was very responsive to all my questions and even got the loan adjusted before settlement in a short timeframe so I could benefit from a lower rate of interest. I have already recommended Ian to friends.
Lea

I have worked with Ian before and referred a number of friends to Ian. He has always been helpful and I have appreciated his support.
Samantha

Ian was highly recommended to me and I was not disappointed. He made the loan application simple and painless. At all stages I knew the status of the loan and next steps. I would definitely recommend him to others.
John

This is the second time that Ian has assisted me with my mortgage - I've recently refinanced my loan and switched banks, and he set up my mortgage for me initially 4 years ago. Ian was super helpful in finding me a great interest rate and sorting all the forms etc out for me. I honestly can't recommend Ian highly enough - he makes a confusing process so easy to understand. He stays in touch through out the whole process and keeps me updated - the whole process runs so smoothly. I have referred Ian to loads of my friends and colleagues and everyone who deals with him has the same feedback. Thanks also to Heather for looking after things for me while Ian was on leave.
Emma

Ian has now helped us on all 3 of our loans. His service is seriously good. We have referred him to all our friends and I would not go to anyone else in the industry. He meets all our expectations and more. Great job Ian and keep it up.
James

Ian provided me with all of the information I needed and sourced the best loan for my personal circumstances. The process was streamlined, efficient & exceeded my expectations. It was the most stress free loan application & approval that I've ever experienced. I have already recommended Ian to others & will definitely be using Smartline's services in the future.
Julie

Ian was very professional and we were very satisfied with his service.
Seven

Both Ian & Heather went beyond the call of duty in their advice and support throughout the entire process. Ian offered consistently sound, measured and reassuring advice when other parties in the process of purchasing the property lost their calm & professionalism.
Louise

We turned to Smartline on our second attempt to purchase a commercial property. Thanks to our consultant we signed up with a lender that will ultimately save us thousands and thousands in interest repayments and ensure that we own our commercial premises sooner rather than later.
Stephen

We've use the services of our Smartline Adviser on many occasions now. The service is always exemplary and being based offshore Ian's service and assistance always assists with making the process run smoothly.
Simone

Ian was great from start to finish with the entire process. He was always extremely proactive in all aspects we had to attend to. We have now used him twice and will look to him in the future.
Brian

I would like to thank Ian Simpson for his support and advice in the purchase of my first home. Between Ian's advice and Heather's administration support I would have no hesitation in recommending Smartline for mortgage advice. If he wasn't married I would want him to have my children!!!
Samantha

Ian knew exactly which lenders would be appropriate for my complex situation. When we found a house, Ian and Heather went out of their way to ensure the smooth execution of the purchase and refinancing within a shortened settlement period. I had considered going to my existing lender myself, but am pleased that I didn't. I will definitely recommend Ian and Heather to friends.
Clinton

I very much appreciated Ian's help with choosing our loan. He was very quick to respond to any queries we had and kept us fully informed as to the progress of our loan application. Ian made the whole process of choosing the right loan incredibly easy.
Rodger

We recommend Ian to all our family and friends and he is a trusted partner in our financial team.
Albert

Personal, friendly service, and always available for advice and guidance.
Nicola

I had a particularly difficult time in securing a home loan due to the unusual moiety title of the property. Ian was an amazing help throughout the whole process - he was always willing to answer any questions I had, and was relentless in helping me find a bank who would agree to a loan! I was very happy with the professional and friendly service. I have recommended Ian to other friends who are thinking about purchasing, and will definitely use him again.
Charmaine

Ian Simpson was professional, responsive, and extremely helpful. We would have no hesitation in actively recommending Ian and the Smartline service to our friends going forward.
Evan

Ian was very approachable and took the time to understand my needs. As a result I ended up with the right product which in the end can be the difference between thousands of dollars, added time and complexity.
Brent

Ian took us through the process every step of the way. He was contactable when ever we needed him and made the whole process very easy. He also managed to secure us good savings on our old loan arrangements.
Matthew

I would not hesitate in advising anyone to use Ian Simpson of Smartline to help them out with finding the best mortgage for their situation. He was more than helpful in assessing our position and advising the best course, and when that didn't work, nutting out another alternative. We were always kept informed of where the matter was up to right up until the very time of settlement. Thanks Simmo, we couldn't have done it without you!
Jason

Smartline has opened doors for me that I did not know were available. They have greatly simplified my finances and made by administration easier.
Peter

Ian's support is amazing - property information, market interest rate information - which all helps you decide for investing and what financing you need.
Ivan

The whole process for me was hassle-free, it took all the stress out. Ian Simpson advised us on the best course of action in terms of structuring, sourced the best rates (which we tested with our existing bank), handled all the paperwork and liased with the bank - I couldn't imagine a smoother process and asked for a better outcome.
Russell

Ian is fantastic. He is incredibly helpful, professional, patient and extremely knowledgeable. He always responds to calls or emails promptly - even when he is on holidays! I have referred a number of my friends to Ian, and they too have only great things to say about him. There is nothing else that Ian could do to help his clients more than he already does.
Michelle

We really appreciated the time that Ian took to ensure we understood every step, of not only the mortgage process, but the home buying process overall. As first home buyers we were way out of our depth, and only kept afloat through the constant stream of information and updates provided by our adviser, Ian Simpson.
Joanne

Ian was fantastic. He sourced the only possible lender that met our requirements. Also our settlement was nearly a disaster and if it wasn't for Ian we would have been without a home that day. Ian also takes a on-going and pro-active role in our mortgage and tries to keep us advised on the best possible loan facility. I highly recommend him and wouldn't think of going direct with a bank for our mortgage.
Justin

On behalf of my wife and I, we believe Ian Simpson is an asset to your business and will look for his services in the future, we enjoyed his prompt customer service and the level of his dedication for our satisfaction.
David

Opportunities don’t always present at a convenient time, Smartline knew their products which meant they were able to help us achieve our dreams and financial goals.
Catherine

This is the second time we have organised our mortgage through Ian Simpson. He has consistently given us good advice and great service - saving us many thousands of dollars at the same time. Ian takes the hassle out of financing and gets us great results.

Kerry

Great service. Ian Simpson was outstanding, took the pain out of the experience.
Paul

Very helpful and patient, and dealt efficiently and knowledgably with all my questions, as well as providing a valuable intermediary to deal with the banks.
James

Simmo was terrific and made our property purchase and investment property loan refinance very hassle free. He has excellent in-depth knowledge of the various home loan products in the market which enabled us to choose the right loan for our financial situation.
Timothy

This was our 4th loan organised by Ian Simpson. He is extremely professional, knowledgeable and responsive. I highly recommend Ian!
Ian

Ian Simpson is a 1st rate mortgage broker/adviser. He is thoughtful, insightful and provided a professional, low-pressure service which I enjoyed and appreciated.
Nicholas