Testimonials

What Jeremy's clients say about his service

Fantastic service and support. I was exceptionally pleased with the service we received from Jeremy and his assistant Raelene.
Julian

I have known Jeremy for 7 years now and I will always see him when I need further finance or financial advise. He is professional, efficient and I have confidence in his ability. I have also referred my brother to Jeremy.
Timothy

Jeremy was very helpful and informative from the get go. He explained everything to me and told us exactly what we needed to do to make it happen. He was readily available if we had any questions and got back to us in a timely manner every time we needed.
Bradley

When I have dealt with banks directly in the past, it has almost always been a frustrating experience, and I have not been exposed to the very best options available to me. My Smartline adviser enabled me to directly compare a range of different options with various banks, and as much as possible, compare apples with apples. I felt informed and able to make an educated and financially beneficial decision.
Simon

Being recently self-employed I was concerned that the banks wouldn't approve a loan for an investment property. But, Jeremy was able to work through this and secure me a loan. Even at the last moment, when the bank decided that they required extra documentation signed, Jeremy was able to disuade them of this need. And I didn't even have to lift a finger. Great service.
Sergio

Jeremy was very knowledgeable about the products and services on offer at the banks and was keen to find the product that most suited our needs.
Michael

Recently Jeremy Kruse at Smartline helped me purchase my 'tree change' property. In the past Jeremy also assisted me in refinancing my first investment property using the equity of my home. I now have a portfolio of three properties. Purchasing a property which involves obtaining finance can be very stressful, however, Jeremy with the assistance of Raeline Agent have made it less stressful by helping me with the initial loan application and the mortgage documentation. Thank you Jeremy and Raeline.

Chue

Jeremy is very knowledgeable and is always accommodating to all my requests. I have referred him to many of my friends as his service is outstanding.
Terri-Lee

We had no hesitation in recommending Smartline to our friends and made them aware of the high level of service we received.
Shane

Excellent service by Jeremy and Raelene. I would highly recommend them to others (and actually already have passed his details to two friends already!)
Annika

I always appreciate your prompt assistance whenever we have a query, your help is always great!
Karli

We cannot thank Jeremy enough for his time, effort and knowledge in the last couple of months. Having been told categorically by another mortgage broker and several banks we would not be able to borrow the funds required for our most recent purchase, we contacted Jeremy.

Jeremy used his experience, professionalism and contacts to not only have our loan application approved, but also had our current mortgages re-distributed to ensure we maximised our investment tax deductions. Through the application process Jeremy showed great customer service in keeping us in the loop with all goings on and was tireless in this search for the loan approvals we required under an extremely short deadline.

Jeremy always made time to answer any questions we had, whether in working hours or not, and made us feel at ease with the process. We would absolutely recommend anybody looking for financial support or advice to speak to Jeremy. Not only is he very good at what he does, he is also a great person to deal with. We look forward to working with Jeremy for many years to come.
Neil and Cassandra

I have already recommended Jeremy to a few friends of mine. He has been very informative, polite and efficient in putting our application through as fast as possible. I will be going through Smartline again when purchasing property in the future.
Leanne

Jeremy always does a good job for us, I'd have no hesitation in recommending him to our friends.
Stephen

My time is precious. I therefore appreciate that I can rely on my adviser to tell me if I need to take a moment to focus on making a financial decision which affects me. I rest assured that the big and small issues are taken care of.
Joanne

Jeremy and the Smartline team were absolutely famtastic. They were always willing to answer even the most simple question and were exceptionally prompt in call backs and chasing further information. The service provided exceeded my expectations; they have a personal touch that goes far beyond basic customer service. I would like to thank Jeremy and his team for making the experience of buying a new home a much less daunting one!
Carolyn

We couldn't have been happier with the service we received from Jeremy and his team. They were very professional but also very friendly. The care went above and beyond the call of duty. It is not the first time Jeremy has helped us and we wouldn't hesitate to use him again.
Anne and Murray

Jeremy is always very professional and has helped us out on a number of occasions. I wouldn't hesitate to recommend him to family and friends.
Stephen

Jeremy Kruse is very knowledgeable and is the best adviser I have used over the years. He appears to understand my vision for my financial future. I can highly recommend Jeremy.
Fiona

The responsiveness and attention to detail was excellent. The ability to quickly identify my needs and offer a solution was great.
Hayden

I have found the service excellent! I was always informed throughout the process and could always contact my adviser when I needed to. I will definitely recommend this service to others.
Andrea

Having Jeremy Kruse on board certainly made the process easier for me. We encountered some difficult issues along the way and Jeremy persevered until we got the outcome we were after. He kept me informed throughout the entire process and always acted in a highly professional manner.
Christine

Hi Sam, Leigh and Kim
I know this is a really busy time for all at Smartline however I just wanted to drop you a quick line to thank you for all your efforts on our behalf with regard to the house purchase. Your constant dedication, follow up and feedback is exemplary and much appreciated. Please keep up the hard work as you do a fantastic job for your clients. I would not hesitate to recommend you guys.
I do not intend to buy another property any time soon, but if I do, I know who to call.
Once again, thank you!
Tom and Victoria

I have now settled on two properties with Smartline helping me with the finance. The service is first rate and I will always use them and refer to my family and friends.
Timothy

I have really enjoyed working with Smartline. Their service is consistently professional and helpful.
Jean-Marie

More than just sound financial advice, Jeremy Kruse crossed every 'i' and dotted every 't' for my wife during our recent home purchase. So impressed with the result, we gave him the task of embarrassing our banks service and their rates on an upcoming commercial property investment package. Needless to say, Jeremy delivered -he has a real habit of doing that.
Dean

Jeremy worked really hard finding us a suitable home & construction loan. Jeremy was extremely helpful making the process easy to understand and ensuring a timely transfer of funds.
Terry-lee

We couldn't believe how willing our consultant, Jeremy, was to spend time out of hours. Jeremy made sure we were comfortable with the details of our mortgage and that we understood all eventualities. The great service has continued after finalising the loan with our consultant making himself available to answer some follow up questions we had. I wouldn't hesitate to recommend Smartline and in particular Jeremy to anyone in the market for a home loan today.
Evan

The level of commitment to customer service was second to none from both Sam Ghoreyshi and Jeremy Cruse of Smartline.
Steve

Jeremy and Leigh have been fantastic with their professional advice and support.
I believe that the loan product recommended by Jeremy was the best overall product for us, based on our needs. I would be very happy to recommend Jeremy and his team to others.
Lawrence

Leigh and Jeremy always provided prompt fantastic service and were always happy to answer any questions.
David

For the second time we have received fantastic service, this time in getting our fixed rate loan through application in time to beat a small rate rise. We found that while the banks keep making mistakes, Jeremy has been able to make it a very smooth process for us. As an ex bank employee, I would not contemplate doing my loans myself now that I have experienced Smartline's excellent service.
Ian

Thank you Smartline for making buying a house, moving home and sorting out our finances so easy. This is normally such a confusing time.
Anthony

I like the initial face to face meeting and appreciate that my consultant (Jeremy Kruse) was readily contactable and returned my telephone calls and queries promptly. Jeremy was very patient with my property search and after a 18 month journey, I finally bought my first property! Many thanks Smartline
Jenny

Great service. My consultant was easy to contact and was always willing to help and update me with progress. I would be happy to use Smartline again.
Tim

Our home loan consultant (Jeremy Kruse) was very friendly, open and knowledgeable. He listened to what we needed and made good use of the Smartline software to compare loan packages and help us decide on the right loan for us.
Darren

The process was simple, straight forward and painless saving me time and effort trawling through banks.
Rory

I was delighted to receive your gift when I returned to the office today, thank you so much for your thoughtful gesture. It has been an absolute pleasure to have your assistance with what was quite a stressful process! We will definitely recommend you to others in order to ensure your business continues to grow. I look forward to speaking with you again once we have got on top of the mayhem of the move.
Thanks again
Karli & Nilo

The prospect of ever owning my own home seemed unattainable with the ever rising prices, for it didn't matter how much I saved it could never be enough. I was desperate to purchase a home of my own close to all my friends, family and work too, the options that were open to me were not terribly attractive until I met Jeremy, he was my guardian angel, for he guided me through every step of the way. I was able to purchase a home close to the inner city, with the first homeowners grant combined with what little
I had saved.
Olga

Sam I would like to thank you so much for arranging the loan for me successfully. I know you have put your heart and soul to get me the loan, and I am forever grateful to you. You really went the distance for me. I was so impressed by your manner, availability. Quick responses to questions and sincere attention to concerns were a pleasant change what I had experienced before with other mortgage brokers. I was so lucky to have found you. I am so pleased with the way you handled everything on my behalf and delivered everything on time as promised. I am confident that all new clients will be satisfied with you.
Daya

We recently gave a testimonial to the Age which was published. Please thank Jeremy - I would highly recommend him to anyone considering purchasing a home and appreciate all of his effort.
Kristy

Sam Ghoreyshi provided my wife and I with outstanding service in assisting us with the right loan package and broad advice in buying our first home. He took all the headaches out of what is an extremely arduous and confusing process, and I would thoroughly recommend Sam to anyone from first home buyer to seasoned investment property professional
Simon and Paula

The service provided by Jeremy Kruse was excellent. Unfortunately, the team at the bank did not meet the settlement date and made the process a very stressful exercise. However, thanks to Jeremy the property was settled one day late. Without his assistance who knows how long the settlement would have been delayed. It's unfortunate that the bank have negatively impacted the excellent support provided by Jeremy.
Robert

We were very happy with the service and the hassle free changeover of our loan. Our consultant was able to make all aspects of re-financing our home loan a smooth process. I would have no hesitation in recommending the service to anybody.
Andrew

Just a note to thank you for all your work with the re-financing of our home loan. Both my wife and I were extremely happy with your personal, professional service and prompt follow up with all aspects of the re-financing. Your ability to manage the whole process for us, giving us good advise and clear options helped to make the change an easy and stress free one for us. I would highly recommend your services to any person looking to make a change to their home loan.
Thanks
Andrew & Yvette

Sam Ghoreyshi went above and beyond the call of duty in all aspects of providing service to us during the pre-approval, house hunting, loan settlement period. I would have no hesitation in recommending him to friends.
Kurt

Jeremy Kruse was extremely helpful. My husband and I had no idea which kind of loan would suit our needs or which institution. Thanks to Jeremy, we ended up being very happy with our decision, and saved a lot of time and phone calls.
Thank you
Kellie

Sam Ghoreyshi was our consultant and we were extremely happy with the service he provided. We had a lot of confidence in the advice he gave us and the manner in which he dealt with us over the lead up to settlement. In our case, the approval process had to be fast-tracked and Sam went above and beyond to ensure that everything went through. He made the process very simple for us, and we are already recommending him on to friends/ relatives.
Felicity

We found Jeremy approachable and helpful from the beginning. We continually referred to him throughout the process, and always found him contactable and professional. I believe that we got a better deal through him than we could have managed on our own - thanks Jeremy !
Samuel

Jeremy was professional from our first meeting until after settlement. We were first home buyers and had only been in our jobs for a short time and he guided us in the right direction. We found a great two-bedroom apartment close to the city and the water. It was well out of our price range but we qualified for the first home owners grant and Jeremy’s knowledge and service assisted us in securing a Home Loan
Kristy

Sam Ghoreyshi is extremely professional and ever reliable with follow up and great service.
Stuart