Testimonials

What Karen's clients say about her service

Karen was fantastic. I never had it so easier. Would definitely recommend her to anyone that is looking in taking out loan or just refinancing.
Ljubica

Karen made our loan experience as stress free as possible and was with us every step of the way.
Renee

Karen was always contactable and kept the cool when things got a little messy sorting out details with the banks. Her level of communication was outstanding. Will gladly recommend her in the future.
Sven

Karen understood my requirements quickly and met the brief exactly. Her communication was clear and proactive throughout. Quite simply, I would use her again.
Trevor

Top class, I would definitely recommend Karen to other friends who are looking for a loan product. Thank you.
Jason

Karen was efficient in assisting me with my refinance and new purchase even while she recuperates from her surgery. She has been in communication throughout and it was a pleasure working with her. Thank you for all your help Karen - they are greatly appreciated!
Melissa

Karen's assistance was fantastic. I would recommend her to anyone. The updates on interest rates and market events is also nice to have on hand.
Johan

Karen was faultless. Nothing was an issue and we really felt she had our best interests in mind. She even came down to the bank with us to make sure everything was in order once the loan was approved. We would have no issue recommending Karen as she made what is generally a traumatic experience into an almost pleasurable one!
Jason

Karen Forbes knew her stuff!! She held our hand through the entire process, and kept us up to date with the progress of our application! She used her contacts to ensure our tight time frames were met, so that we could move in before Christmas! I will happily recommend Karen to my friends and family.
Gavin

I could not be happier with the service Karen provided. I was especially pleased with the way she educated me about the mortgage industry (this was my first home loan) and the intricacies and traps of the real estate industry in general. I found her breadth of knowledge to be vital in my eventual purchase and loan selection. She went the extra mile on a number of occasions, and had a genuine personal interest in my progress through the buying/negotiating process.
Daniel

Coming from a different country made it quite difficult to understand the whole procedure but we got all the help and explanation we needed. Thank you.
Roland

Karen Forbes has been one of our best assets in growing our portfolio. The one thing that stands out is her tireless effort in reworking figures and searching for the best loan when investment goals change. She has made herself available at short notice and outside normal work hours which relieves a large amount of stress when only a short amount of time is given for an investment decision. Well done Karen.
Benn

Karen helped us so much with great advice over the months in the lead up to our big purchase of our new home. We found her efficiency and professionalism refreshing and she made the whole process stress free for us. We will be recommending her to all and sundry in the future!
Damian

The service offered by Smartline adviser Karen Forbes truely exceeded our expectations. Not only did she give us first-rate mortgage advice, but she provided us with great assistance in finding an investment property that will provide us with long-term income. My wife and I cannot sing Karen's praises highly enough.
Stephen

Karen was very engaged with us, and was readily available to offer advice. She provide us with all the required information, and was very proactive during the exchange of contracts period. We also liked the fact that she could come and meet with us at our home.
Stuart

Karen was excellent. She was always available for any queries we had and made our home loan application process easy.
Adrian

Karen was amazing, I really don't think I could have done it without her. She took all the stress away and made me feel very confident with the whole process. I completely understood what was happening every step of the way. I will and have already recommended her to anyone who is looking for a mortgage. She gave me fantastic personal service (she even came to look at a property with me!). I can't speak highly enough of her.
Kate

I was very happy with the service I recieved, no improvements could be made as it exceeded my expectations. My adviser was very helpful, friendly and made the whole process a lot less stressful. She went out of her way to arrange the finance and to keep me up to date during the process.
Michelle

Smartline and our adviser Karen Forbes, have helped me on two investment properties in the past four months. One of which dragged on for the four month period with many legal problems. Karen was there every step of the way and assisted me more than a broker is required. We had a happy ending and ready to invest again.
Jason

I have already referred Karen Forbes to fellow buyers. There was not one time when I was unable to contact her without a call being returned within a very short period of time. I am extremely glad Karen was referred to us as she made things SO easy, to the degree where I didn’t even realise I was the one buying the house.
Belinda

I quick note to thank Karen Forbes from Smartline for her prompt and reliable service. She was knowledgeable about the options available that satisfied our needs. It certainly made the whole process easy. I will be recommending Karen to my friends
Grant

Smartline’s representative Karen Forbes was friendly and helpful right throughout the process. She was readily contactable even on weekends and helped us get through the stressful task of purchasing our first home.
Thank you Smartline and Karen
James

Karen was marvellous. She was helpful and informative throughout the entire process and assisted me through tricky situations brought on by the solicitors, real estate agents, the bank and the mortgage insurers. I believe she put in 110% to my case, which made my buying process a lot less stressful than it would have been otherwise. Karen also has a good understanding of the financial situation and the schedule of Qantas pilots and this was also of great assistance to me. Thank you once again!
Louise

Full marks to Karen Forbes our Smartline adviser, for helping us refinance with a minimum of fuss. Excellent service.
David

Karen was amazing! I had no idea about anything when I first started looking at properties. She explained everything to me and helped me whenever I had a problem. She was so obliging. I will definitely be recommending her to my friends and family members.
Amanda

Karen Forbes was an excellent advisor clearly explaining every stage of the process and was on hand anytime of the day and evening. She promptly attended to any changes that occurred along the way and was extremely knowledgable and efficient. We will recommend her to any of our friends.
Jason

Karen was always contactable and worked hard finding us the best options on the market. She was always working in our best interests rather than that of the banks. I have, and will continue to recommend her to friends who are in the market.
Simon and Aimee

I couldn't recommend Karen Forbes more highly. She helped me from the beginning through to the usual dramas at the end. It was great to have someone looking after the 'money side' and allowing me more time to search and buy the property. I found the service comprehensive, and not like other brokers I had seen, who try to force you into the best loan for themselves.
Christopher

We would like to thank Karen for her great service and expertise in helping us to buy our first home.
Karen walked us through all stages of the buying process; from selecting the best lender and loan for our current and future needs; to providing property selection advice and negotiating tips. She was able to provide property investment strategies which we had not previously considered.
Karen was always accessible when we needed her, no matter what day, time or place. She gave us confidence on the transition to property ownership. We highly recommend her services.
Paul and Caroline

From our first meeting I knew Karen meant business. Thoroughly committed to my own financial needs, she met every requirement I was looking for in a financier. She has worked tirelessly on securing the right type of loans for my project and willingly has undertaken many hours beyond what I would otherwise have considered reasonable in order to achieve a positive outcome. I always feel that my best interests are being served – an absolute breath of fresh air in the hard nosed world of finance.
I cannot recommend her highly enough for her commitment and passion for getting the job done.
Rolf

Karen went out of her way and did everything in her power to make this process simple for me being a first time buyer.
Prudence