Testimonials

What our clients say about our service

It was a pleasure doing business with Jillian, she was very helpful, patient and very understanding to our needs. We would like to thank her and her support staff very much for looking after us.
Rhonda

Jillian has turned my life around with her professional advice and assistance. I had been assured by my personal banker that he had gained the best interest rate but Jillian beat it by a large percentage and also reviewed all of my other loans and I am better off financially since meeting her. I cannot recommend her highly enough and I look forward to a long and successful professional relationship with her in to the future for my future purchases.
Donna

Karen cared about us - we weren't just another number.
Meghan

Karen made it all seem so easy.
Aaron

I have been with Karen since 2000 and have purchased a number of properties in that time. I use no-one else and have recommended her to numerous friends and family members. Their feedback has always been positive.
John

Best service all round that I have experienced in many years. I would certainly recommend Karen and her team to anyone and everyone. Thank you.
Peter

Jillian, Jaqui and the team really went the extra mile to sort out various problems that we encountered along the way in the re-financing process. At all times, they were patient, concerned and did their best to achieve a timely and appropriate outcome.
Kevin

The whole team at the Cleveland office were very helpful with any queries and keeping us up to date with the loan progress. The important thing for us was the down to earth and approachable manner of Karen and her team. Second time we have used their services and would never think of going to anyone else.
Donna

I would like to thank Jillian Clifford and her team for all their help and expert advice.
I would recommend Smartline to anyone.
Jeanie

Karen Le Comte was what I would describe as "a person that will ensure it happens". She was so up to date with products from all areas of banking, insurance and accounting. She genuinely portrayed a willing and eager approach to ensure our financial situation was streamlined and customized to our personal needs. Karen's follow up on all areas was absolutely wonderful and so too was that of her support staff. I look forward to further dealings with Karen and Smartline.
Nigel

We now feel our financial future is secure thanks to all the help and advice we received from Karen Le Comte and her team.
James

Smartline Personal Mortgage Advisers puts the personal into mortgage advising and they instil a strong sense comittment to your interests. They listen to what you need and find the best option to suit those needs.
Janelle

Karen always makes the process run smoothly. She is easy to talk to and a pleasure to deal with. We will always go back to her and would recommend her to anyone looking for financing.
Steven

Karen provided a totally professional service and was in contact with me regularly to let me know the current position in relation to my loan. She was great to deal with and explained everything to me thoroughly. Thank you.
Shirley

Karen and her team at Smartline once again offered fantastic support and service. They went out of their way on several occasions for us and again got us the best loan possible to suit our needs. I would'nt hesitate to use Karen again and have referred several other family and friends to her.
Dean

Our Smartline Adviser put us completely at ease in what is a stressful situation, particularly in the current financial climate. She went out of her way to locate and explain the options that suited our requirements. Her final recommendation was fully explained to us and once we accepted that recommendation, the execution was both quick and painless for us. The Smartline team in the Cleveland office were also all up to speed with our activities and complemented the direct feed back from our Adviser. We whole heartedly support the Smartline processes and will recommend them to all our family and friends.
Laurie

With short notice and complications of international travel plans at hand, Joy was cool, calm, collective, supportive and professional throughout the entire process of assisting us to secure the loan for the home of our dreams.
Jennifer

A great experience in working with the team from Cleveland, we recieved excellent service and would happily recommend them.
James

We were referred to Karen Le Comte by our real estate agent and Karen was wonderful! We would call or email, and always receive a prompt reply. We had a rather messy situation, that was made so simple! Thanks Karen, we would highly recommend you to anyone!
Amy

Karen at Smartline Cleveland is very professional, explained everything thoroughly and also provided the right product for us. I would have no hesitation in recommending Karen.
Karl

Karen was so knowledgeable about all our options and made sure we understood them. She also looked at the 'bigger picture' which lead to the advice she gave us and we in turn felt comfortable with her suggestions on how best to make our money work for us!
Shane

Karen and her team provided us with exceptional service throughout the purchase of our home. This was particularly important as it was our first home and we had many questions regarding the process and the products on offer. The ongoing market information and support they have provided has been extremely helpful and we have no hesitation in referring them to our friends and family.
David

The Smartline team in Cleveland QLD have achieved for us what one of the big four banks and two other Mortgage Brokers could not or likely did not know how. Thanks to Karen, Joy and Amanda.
Byron and June

Karen Le Comte and her team have always been a great help to us. I just love the thought that I know I can trust them to get the best for us and with them doing all the leg work. I have been with Karen now for 10 years and just love her work, she is so switched on. Love, trust and admire the lady.
Darrell

Karen Le Comte would have to be the friendliest, most switched on business woman I've ever met. We would definitely use her again and recommend others do the same. Thanks.
Cathy and Alan

Karen was very helpful and professional, her banking networks and understanding of their processes greatly assisted the securing of my business loan.
Raymond

It's been a pleasure dealing with Karen and her staff, they keep you well informed throughout the whole process. I wouldn't entertain going anywhere else.
Kenneth

The team at Smartline Cleveland were very friendly and helpful. We would not hesitate to refer them to our friends and family.
Dennis

Very easy process, that ran smoothly with no problems. All the ladies in the office were a delight to deal with, friendly and professional.
Gregory

This was not the first time I have used Karen and her team and it was comforting to know that they still maintain the exceptional service with a 'nothing is ever to hard' attitude. Thank you again Karen and the Smartline Cleveland team!!
Daniel

Being a newcomer into the investment property market, Karen was able to alleviate all of our fears and guide us in the right direction throughout the whole process.
Mark

Smartline provided a fantastic service for me and my partner. The process of purchasing our first house together was far less intimidating with Smartline's support.
Allan

Working with Karen and her team helped to take out all the anxiety and pressure of applying for an investment loan, renegotiating my current home loan and recently a personal loan. Their professional approach was outstanding. Ursula and I felt like we were part of the family and not another client. I have referred friends and family to Karen and her team, the feedback I have received has been positive from everyone that has dealt with the Cleveland Smartline office.
Nicholas

The meetings we have had with Karen and her team after hours (at times to fit in with our schedule) have been professional but delivered with a friendly manner. Smartline Cleveland tailored our home loan to suit our needs in the changing financial market, both Diane and myself are lucky to have Karen and the team as the first line of defense between us and the bank.
James and Diane

I found everyone at Smartline Cleveland very friendly, helpful and knowledgeable. I would and have passed on Smartline Cleveland's details to friends.
Christopher

Karen and her team explained the mountain of paperwork simply and clearly and made dealing with it a breeze. The service overall was prompt, professional and friendly and the loan combination and rate obtained well suited to our circumstances.
Stephen

We have a five year relationship with Karen and her team at Smartline Cleveland. They are always very professional and get us the results we expect every time. The team at Smartline keep us up to date with the financial market giving us the opportunity we need to grow our property business successfully. We hope to continue to have a long and prosperous business relationship with the team at Smartline Cleveland.
Amy and Peter Lovegrove, Continuum Group P/L

It was so great to have someone else do the "hard" work, complete forms, check out the best rates and ensure that the deal was the best one for me. Not much fun fitting this sort of thing in when you are a full time worker/full time mum, so having someone doing this meant no lack of sleep for me. Thank you to Karen and her team.
Kim

Smartline Cleveland were very helpful and we felt comfortable all through the process of selling our house and buying land to build on. We would have no hesitation in referring them.
Juliet

Everyone in the office is friendly and willing to help.
Dennis

We have used Smartline twice now and on both occasions have received a very friendly and professional service. I would highly recommend Smartline to friends in the future.
Simon

Karen and her staff provided professional and excellent service and explained all information in plain English. Fantastic to have a broker to be up front and very trustworthy. Great service Karen keep up the good work.
Robert

The staff are so friendly and helpful. They made our first home buying experience a breeze. They kept us informed every step of the way and even bought us a house warming gift at the end!!
Daniel

The personal and professional approach of all staff at Smartline Cleveland was excellent. I always felt like I was the most important customer they were dealing with.
Roline

Karen and her team at Smartline are always available to discuss options available and they continually follow up and see how the client is going. The service provided by Smartline is the difference and I will continue to refer the services of Smartline to others. Thank you all for your commitment to great service.
Charlie

My wife and I were very pleased with the service and promptness we received from Karen and the girls at Smartline Cleveland. Keep up the tremendous work.
Teuhi

We have accessed Smartline on two occasions now and both times we have been very pleased with the outcome - We have and will continue to recommend Smartline to family and friends.
Andrew

My adviser was upfront and honest about my financial situation and was open about helping me and telling me my options for the future. I would recommend Karen to anyone.
Dianne

Karen Le Comte and her team have provided excellent service and advice every time we have used them. We will continue to use them and recommend them to our friends and family!
Peter

Karen, Michelle and Julie were exceptional in their service. We felt more like we became friends, rather than became clients, as they were so friendly and approachable and nothing was too much trouble. Their extra thoughtfulness (like the birthday card complete with scratchy) puts them way ahead in customer care and I would have no hesitation whatsoever in not only using them again, but also recommending them to anyone seeking such a service. Thank you Karen and staff.
Michelle and David

I hope to use and continue to use Smartline into the future with my investments, etc. I have a high regard and respect for Karen and her team.
Michael

Great service yet again from Karen, Michelle and Julie.
Michelle

We were on holiday during the loan/settlement process and Karen from Smartline Cleveland liaised with our accountant, solicitor and the bank to make sure the process went smoothly.
Terry

When seeking finance for our new business the Smartline team found us the best deal and streamlined the application process for us. We are very happy with their service and will be seeking their assistance again in the future.
Morry

Karen and her team truly know their stuff when it comes to the products and services offered by Smartline. I would highly recommend them to my friends and colleagues.
Carolynn

Very helpful and intelligent staff who are happy to provide a service better than what else is out there.
Steven

Karen and her team at Cleveland made everything easy. Nothing was too much trouble and all of the processes were achieved in a timely and professional manner. I have already recommended the Smartline Cleveland team to others and they have been very happy as well.
Thanks Karen.
John

I would like to thank the team at Smartline Cleveland for helping us through the process of finding the right finance for our situation and wish them all the best for the future.
David

Karen and her team are professional, yet warm and approachable. Our home loan and subsequent top-up on our loan was handled quickly and simply with no drama's. We have no hesitation in recommending them.
Tracy and Sharyn

The whole Smartline team are very helpful and friendly, especially Julie the receptionist. They helped us when the banks said we had no hope. We would definitely go through Smartline again, and have no reservations in recommending their services.
Darryl

Smartline exceeded every expectation we had, making a process neither of us were looking forward to actually an enjoyable experience. They were always prompt in returning our calls and obviously had great communication between each other, as if Karen was not available then Julie or Michelle would knew what we were talking about and how to help. They made the extremely complicated processes easily explainable to us so we understood what was going on and really made us feel like they had our best interests at heart. We shopped around and went to banks and other mortgage lenders and didn't receive half the service for all those places combines as we did with Smartline.
Jessica

Karen and the crew from Cleveland helped me through the whole loan process as previously my ex had dealt with all of this sort of stuff. They looked into all aspects of my loan and savings, etc to try and make things work best for me.
Andrew

I would recommend Karen and her team to anyone, they are all "second milers" and nothing is too much or too hard. They will get the job done right and on time!
Satisfied customer - Ken

Karen is not only very skilled in her area of business, she is truly interested in doing the best she can for every persons' situation. I have passed her details on to many of my friends and also sporting clubs, who are now also becoming clients of Karen's.
Angela

I have already recommended Smartline to friends and family. My particular re-financing package was quite complicated due to poor advice and loan structure I had received in the past. This was further complicated by the bank closing the wrong loan down and complicating the whole process. Smartline stuck with me the whole way through and resolved the problems with the bank. I have used numerous banks and brokers in the past, but will remain with Smartline for all future finance arrangements.
John

I was really impressed with the service provided by Smartline. Thank you Richard for everything! Richard was very patient and accommodating and made this process so easy and I am very grateful. Thank you also to Michelle and Julie for always being so polite and efficient...nothing was a problem and always done with a smile. Thanks Team!
Belinda

I found myself extremely pleased at the willingness in which this Brisbane branch showed to us. They found us the right loan and even got a loan at one of the most competitive rates I have seen for a long time. Overall we are so thrilled at the work that Smartline put in to ensuring that we got the house that we wanted. Thank you.
Jason

Karen and Smartline Cleveland are a top team. They have great service and have kept us updated at every step with our finance application. I never feel like just another account. I would highly recommend them and will continue to use their personal and efficient service.
Karen

Richard from Smartline in Cleveland QLD was a god send and I have already highly recommended him to other members of my family. When we purchase again one day I will definitely be giving Richard a call.
Mitchell

The whole team at Smartline Cleveland was a delight to work with. Nothing was too great an effort, always considerate and helpful with happy dispositions. I would consider working with them again if the situation arose again.
Jennifer and Lindsay

Karen and her team were very professional yet friendly and approachable. We trusted her to find the best loan for us and the process was smooth and hassle-free. We wouldn't look elsewhere and would happily recommend Karen to all of our friends.
Tracy and Sharyn

At a very stressful but exciting time of our lives, Smartline helped us to make the right decision so that we could commit to a mortgage with peace of mind knowing that we had chosen the right loan for us. The staff were always friendly and approachable and any problems we encountered were always dealt with promptly and satisfactorily.
Steven

We will certainly use your company again in the future. You were very helpful and did not give up until you had a loan approved for us. We have already told friends about your service. Thank you.
Deborah

Richard and the team at Smartline Cleveland exceeded our expectations and really took care of us through every step of the process. Our friends recommended Richard and we will certainly do the same to others.
Jason

Len and I were really impressed with Karen Le Comte. Her wealth of knowledge about the loans available was impressive. She was very friendly and approachable and has remained in constant contact with us. The team at Cleveland delivered great customer service. We would definitely use them again and recommend their services to friends.
Julie and Leonard

Having only ever dealt with the banks directly, it was a new experience to use a broker. Having now dealt with Karen and the Smartline team, I doubt I will ever need my so called relationship manager at the bank again!
Michele

We have dealt with Karen in the past and were so delighted with the attentive service she gave us then that we did not even consider contacting anyone else this time. Now that she is backed up with Michelle and Richard, the service is even better (if that is possible). They are a delight to deal with - very positive and supportive and keep you fully informed at all times. If a hitch arises they are on to it immediately to clear it straight up. They are wonderful, friendly, people to have on your side and we recommend them whole heartedly to anyone wanting excellent, quality service.
Paul

We are people with no previous experience of house buying and so we felt the service was very honest, down to earth and friendly. We found them to be approachable and knowledgeable every time we rang for answers to what may have been the most obvious questions to some. After the settlement we found that they still wanted to help with our questions and we felt very comfortable and welcome in their office. We wish them well in their business.
Donna and Thomas

I dealt with more than one person at Smartline and everyone I spoke to was wonderful, and explained different bits and pieces to me in a simple way so it made the process easier.
Wendy

We would definitely recommend you to our friends and family. We had tried other financial brokers previously and it seemed our position at that time was too difficult for them to manage. We were referred to Smartline by a friend and we were surprised with the service we received. We also got what we wanted. Obviously no job is too difficult for Smartline, Cleveland. Thanks guys!!
Phil and Mel

We were very satisfied with the service we received with a great result, we are very satisfied with the outcome and will definitely call on Smartline to help us next time we need them. Thank you Smartline.
Craig

My consultant came to where I was living and made the job of filling in the application forms so easy and then met me at the mortgage office for the final signing and took all the worry out of that, for me too. They kept me informed throughout the whole time of the application process and organised my loan very quickly. I could not fault any thing.
Coralie

From our first contact at Smartline we were impressed with the personal and highly professional service. What we found refreshing was that the people we dealt with knew what we wanted and were in there batting for us. Our loan had some unusual twists but our consultant, Karen LeComte, made sure she understood the issues and relayed those effectively to the lender. We have since referred some of our friends and associates to Karen and will continue to do so as we know they will be looked after extremely well. My wife and I will be eternally grateful to Karen and her team for doing the impossible.
John

The Service, help and communication from Karen's Smartline Team was fantastic. The care given to my loan needs made me feel very valued and anyone I spoke to from the team was helpful and full of great advice. I had special needs for my loan and they made what could have been a hard and stressful process as easy as can be. Thanks again for your wonderful service, great advice and personal touch.
Souzan

I really felt that Smartline was working very hard for us to give us the best result. Many thanks.
Peter

The friendliness and care taken by Karen LeComte and her staff was excellent. It helped us to settle in Australia and be pleased that we had made the move from England.
Graham

Being in my 40's and recently separated I was not sure on how to approach getting a loan, but with the guidance and help from the team at Smartline I now have the home for my future. Thank you to all.
Beth

I can highly recommend Smartline for their professionalism in finding home finance for me. My project wouldn't have got off the ground if not for Karen Le Comte at Smartline.
Kris

The staff at Smartline are friendly, approachable, professional and readily available to assist with matters as they arise or matters they may see coming from financial reports. I was greatly assisted by Smartline and will always appreciate their excellent attention to detail especially as my situation required dealing with financial institutions and Solicitors in NSW, QLD and WA.
I believe Smartline is a well organised and professional business. They appear to be well versed on many aspects of a financial nature and I would highly recommend them to anyone.
Susan

We found Karen and her team to be extremely helpful and more than willing to assist at any time. Our son also used Karen when the time came for him to buy his home.
Wayne

I found Richard very easy to deal with, and prepared to meet with us at any time to answer any questions that we had regarding our finance package. His help made the process a lot less stressful.
Tedd and Debbie

The service from the Smartline crew at Cleveland was well above and beyond the call of duty, their service was sensational!!!!
Daniel

Hi Karen and the rest of the team,
Thank you so much for all your help to get our house. Everything has gone so smoothly. Every time we were stressing, you guys would explain things so well. It took a major part of the stress away. Thanks also for the package you sent with the goodies.
All the best guys,
Mike and Christine

Thank you so very much for my box of goodies. You didn't have too but its really appreciated. We are so happy that all went well yesterday with settlement. We have chosen all of our selections so now we just waiting for Javica to start the building progress - we're so excited about it all. Once again - thank you so very much for your help, guidance and patience. You are the light at the end of Rog and mine tunnel in that we can now live the dream of settling down on our acreage. I really didn't think we could have made it without you. THANK YOU.
Roger and Belinda

Just a note to say thanks for your patient assistance with my recent home loan. I was lead to believe that banks were fairly painful to deal with, however I did not find this so. I don't know how you did it but thanks also for processing it so quickly. Much appreciated. God bless.
Tim

Dear Karen,
Please accept this small token of our appreciation for all your hard work and help you have given us over the past six months. You have helped us tremendously and for this we thank you. In your capacity as loans officer, you recognised us as individuals and believed in what we could do, adding a personal touch which was appreciated. Many thanks.
Gerald and Anita

Many thanks for all your help, advise and expertise in transferring my housing loan.
Warm regards.
Miranda

Karen, we cannot thank you enough for the time and effort you have put into organising our loan. Don't take your magic show on the road though, stay where we can find you! thanks
James and Ness

Thank you for your help. It was greatly appreciated.
Trisha and Dave

Dear Karen,
You know I think your the best asset Smartline has but did you know that your genuine warmth and skill also classifies you as one of the best assets I have?
Tracey