Testimonials

What Mark's clients say about his service

I have been dealing with Mark since I purchaced my first little apartment about 11 years ago
since then I have utilized his expertise several times, and at times under extreme time and availability constraints on my behalf. He has since been involved with helping most of my family members and several friends. I'd recommend him to anyone without hesitation.
Emerson

Mark has always been very approachable and helped members of our family with advice and detail on loans.
Thomas

Mark was patient, helpful and accommodating throughout the process. He was always clear in his explanations and prompt in getting back to us whenever we needed information or advice. We will definitely seek out Mark any time we need a similar service in the future. We had a very positive experience from Smartline - we found our adviser to be trustworthy, reliable and available to help throughout the process of buying our first home.
David

Mark has provided a great service to ourselves and our family and friends for a few years and we hope he will be there again next time we need help and advice.
Adam

Mark went above and beyond the call of duty - this simple loan should have been done easily, however our lender decided to make it the longest and hardest loan process ever completed!!
Mark was superb and truly needs to be recognised for his tenacity, resilience and problem solving abilities! I could not have done this without him. Thanks so much Mark - you're a legend!
Gregory

Mark was great. Always left messages as we are not easily contactable due to our work. Plus he always answered my emails promptly when I had enquiries. He also came to our house to do the interview which we appreciated. Mark was recommended by a friend and we would certainly pass on his name to our friends and colleagues.
David

Mark provided an excellent service. The loan mortgage process did not go to plan and Mark was very proactive and helpful and went out of his way to get things sorted. This is the third time we have used Mark and we will continue to use his services and recommend him to our friends.
Peter

Mark Roberts is excellent and delivers a quality service every time.
David
I was very pleased with the service provided. Our broker came highly recommended and we will recommend him and Smartline to others.
Leyton

Mark is fantastic and has been so helpful to us. He is especially good at de-mystifying the elements that we don't understand. We totally trust him and are very thankful to have someone who can guide us through the minefield of home loans, as it's really not an area we feel confident with.
Kael

Mark possesses excellent communication and interpersonal skills. He was able to effectively articulate and impart complex information regarding the requirements of the loans into easy to understand terms. Furthermore, I was impress with Mark's substantial knowledge in relation to the loan process.
Cameron

Mortgage Force, and in particular Mark Roberts, has been managing my mortgage / financial needs now for close to 15 years. During that time I have found the level of service nothing short of exemplary. I particularly appreciate the individualised service this company provides - along with the ongoing follow up service. I have recommended Mortgage Force consistently over the years.
Robert

Buying a house for the first time is a scary proposition, it's easy to be overwhelmed with all the paperwork and requirements and worry that you're not covering all the bases. Mark's confidence put me at ease, it turned out to be a smooth procedure and relatively effortless for me! I'm very glad I had his assistance.
Michael

I've bought and sold property through Mortgage Force for a number of years and wouldn't deal with such potentially stressful events without enlisting Mortgage Force to manage the transactions. Why? My broker, Mark Roberts is exactly what you want in a professional... knowledgeable, honest, relaxed, lateral in his approach, efficient and timely in responding. I'm currently buying a property in Victoria and selling one in WA and Mark is handling that with total ease. I totally trust Mortgage Force and will always use their services to handle my loan matters. Bonnita

Over the years Mortgage Force, and in particular Mr. Mark Roberts, has assisted me immensely in realising the great "Aussie" dream of having my own home. Thank you for being there.
Rob

We thought that the process of buying a house overseas would be quite stressful - however Mortgage Force made the whole process quite painless and we wouldn't hesitate to use their services again.
Murdo

Your company and adviser was recommended to me by my daughter who had nothing but high praise for the service provided. Although being a little more financially experience than my daughter I was very impressed by the level of service and expertise that Ms Schuitema presented. I will have no hesitation in recommending Mortgage Force and your Adviser Ms D Schuitema to my friends and family.
Geoff

As I am on a fly-in/fly-out roster, Mark was very supportive and patient with all the documents that needed to be completed for the loan process. I knew he was only a phone call away if I had any questions.
Emma

We have been clients of Mortgage Force for 10 years and have appreciated the great service provided by Mark Roberts. Mark is approachable and always available via phone/email and will drop in and see us at home to ensure that we have completed paperwork as required and answer any questions that we may have.
Stephen

This is the third time in 10 years we have used Mortgage Force. We cannot fault the service, commitment and experience. We were impressed by the customer service, product knowledge and efficient handling of pre-approval and loan application. We will continue to recommend Mortgage Force to family and friends in the future.
A Kopsen and M Sands

Mark Roberts, as always, is very efficient, friendly, helpful and professional. It's a pleasure to have Mark as our adviser.
G and S Makin

Mark kept us updated on how things were going. Thank you for your support, I couldn't be happier, you've helped make a dream come true.
A Waddell