Testimonials

What Mark Brierty's clients say about his service

Been dealing with Mark for nearly 15 years see him as a great adviser and also a family friend have already recommended him and would in the future.
Noel

I would like to thank Mark and his team as they provided a service that made the process very simple. I would highly recommend using them to anybody.
Lee

I would recommend to any of my family, friends, colleagues and just about anyone to consider Smartline for any advice on home loans, personal loans or whatever it may be. With the help of our mortgage adviser, Mark Brierty, we were able to obtain a very competitive loan that met our needs and he made the whole process easy and hassle-free.
Jamie

Smartline provided a terrific service, the attention to detail and communication of what was happening when and who was doing it was very reassuring. We would have no hesitation in recommending Smartline to our friends and we would certainly use them again (this was already our third transaction with Smartline).
Richard

Mark has been fantastic help to me and my friends we always advise people to use him.
Stephen

I very much appreciated the personal as well as professional support from Mark in making the right finance choices, also making the application for the first home owners grant a breeze.

Rene

Mark is outstanding in his understanding, support of our needs, patience and ongoing contact throughout the entire process no matter how complicated it may become. The outcome creates wonderful opportunities to build asset growth in a balanced way. We cannot thank Mark enough for his work and support.
Richard

Mark has taken care of the financial side of our lives for over 12 years. He is honest, trustworthy and hard working and we hope he receives as much as he gives.
Simon

Smartline are fantastic! They helped me every step of the way and were always available to answer any questions I had, even the silly ones. My adviser was very patient with me and spent the time to explain everything thoroughly as half the time I honestly had no idea on how things work. I would definitely recommend their services to anyone in need of a mortgage or even for advise.
Erin

We have consulted Mark on a number of occasions and he has been very helpful every time.
Brenden

For the first time, a mortgage broker that gave me what I asked for when I needed it. Well done.
Jesmond

I have used Smartline's services on numerous occasions and have always been impressed with the professionalism and the swift progress in achieving my requirements. I would have no hesitation in recommending Smartline to any person whether it be of a business or personal matter.
Brendan

I am so glad to know that we have an adviser like Mark Briety. When we first got our home loan 9 years ago, it was Mark Briety that was there for us and came to our house at a time that was convenient to us to discuss the loans available. It was all too confusing when we looked for a loan ourselves, but Mark knew what would suit us and our lifestyle. The way our loans have been set up is so easy and flexible and not like any loans that my family currently had where they were stuck with no flexibility. Mark did all the hard work for us and took out the stress of applying for a loan. I am so glad that we have such a professional like Mark to help us. We have taken out other loans since then and have done it all through Mark. We wouldn't have it any other way and I fully entrust in his expert knowledge that he will find a loan that suits us and set it all up for us. I have recommended Mark to all my family and friends as he always has the best financial solution that will cater for all our financial needs.
Andrew

I have been a Smartline customer for approx ten years now and can honestly say the service has always been exceptional. I would have no hesitation in recommending Smartline to friends and family if the service is required.
Nicholas

The thing we liked most about Smartline services was that an adviser was available to come to our home and discuss our needs. He was always available to answer any questions we had. He came back to our home when we were ready to apply for for the loan. He kept us up to date with what was happening with the loan.
He congratulated us when the loan was approved. He keeps in contact via email with fluctuations in the financial market which is very reassureing in our present financial climate.
We were recommended to use Smartline by our son, who had used them to purchase his house and by our daughter in law who had also used them. A friend also uses Smartline for business loans and encouraged us to contact them when we needed our loan.
Terrance

Mark Brierty, has helped me on three occasions with the refinancing of my home loan for over six years now. His prompt and friendly, efficient service each time, is second to none. His experience,and valued advice has always given me peace of mind and a reassurance that I've made a right decision. I've referred members of my family, friends and clients to Mark, and all echoed my sentiments. He is a credit to your company.
George

Mark Brierty has been our consultant for a number of years now and we have no problem in recommending him to any body that need finance for there home or even a business.
Ronald

This is the second time I have used Smartline because I feel confident with the service that they provide. I will definitely be passing on details to my friends - actually already have!!!
Katie

Mark Brierty and his staff at Smartline have been very helpful with setting up our loan and with any questions, small or big that we had about our loan.
Andrew

Mark and his assistant Mary Jane provided assistance beyond the call of duty and have continued to help even after the loan was finalised. Thank you both very much.
Christine

Mark was fantastic throughout the whole loan process. He was very helpful and kept me informed on any developments. I have already recommended his services to several friends.
Sally

Both of us are extremely happy and satisfied with Smartline and in particular, Mark Brierty.
Mark is honest and friendly and has our complete trust.
Simon

Smartline provided a professional supportive service which made the navigation of the world of financial commitment less stressful and a very positive experience.
Helen

I used Mark Brierty's financial services about seven years ago, and found him to be very helpful. He has recently helped us in setting up an investment property loan, and again I found his ongoing communication, availability and advice to be of a very high standard.
Thanks again Mark!
Richard

Thank you. I'm very glad about purchasing of that property. I do appreciate your help, support and right advice all the way to settlement. It would not be possible for me to purchase the property unless your cooperation from start to the end. The service I have received is beyond my appreciation.
Wish you all the best and thank you again to you and Smartline.
Mohammad

Very happy with the service we got from Smartline. The level of customer service from Mark was excellent and the way Mark and the team took care of everything made the whole process a pleasure and stress free. I would like to thank Mark and the Smartline team for an excellent stress free experience, We appreciate all the help and work they did behind the scenes handling all the paperwork and dealings with the bank. Hanky also for the lovely bottle of wine after settlement, I nice little touch.
Michael

I am very happy with the service Mark has given in the past and would happily ask for his advice next time.
Jane

I love the surprise house warming gift on settlement. It adds a personal touch.
Melissa

We have used Mark Brierty over the course of several years, and found him to be of a high quality professional person. He is always ready to assist us with any queries relating to our loan/investment (even though the questions may be of a minor nature). I am extremely happy with the service provided by Smartline and have been recommending their services to friends and family. The staff at the Port Melbourne office are all very courteous and friendly, and are willing to go the extra mile to provide top quality service.
Terry

The service I received from Mark Brierty and his staff were second to none. I work for myself in a small business, and I have little time to spare but with his and his staff's efficiency and friendly service, they made it all so much easier for me, from the initial application to finalising and processing the loan. I have all the confidence in recommending them to all of my clients, friends and family.
George

I liked the fact that Claudette, assistant to Mark, constantly followed up on all areas of the loan. Mark and staff contributed more than 100%. Thanks guys for the hassle free service.
Daryl

Our consultant (Mark Brierty) went beyond the call of duty due to the complexity of finding two loans (mortgage and investment) with time frame fast running out. Mark and Claudette from Smartline Port Melbourne were fantastic and kept us up to date on the approval, refusal then approval process. We certainly appreciate their persistence in tracking down a lender for us knowing that we had a time frame problem, as well as an interstate problem. (We had purchased an investment property in Queensland with a 45 day settlement). A massive thank you to them both.
Terry

Very happy with the service and advice. Helped us through the big decision of our first investment and made us feel very comfortable.
Stephanie

Whilst I realise that the team at Smartline Port Melbourne have many customers, I often feel that I am the only one. This is because I get immediate service all the time, and I have never felt rushed, their attention is 100%. I am a repeat customer and have referred a number of friends. A special mention to Claudette, for her focus on customer service. You were my piece of mind. Thanks.
Nella

Both Michelle and I are happy with the service Smartline has provided us over the years. We look forward to working with Smartline again.
Simon and Michelle

I walked into Smartline with a confused and out of control finance history and walked out with a clean path. Thank you
Stephen

I liked the friendly approach that was shown when discussing the options and during the process.
Samantha

Mark,
My god. You have been busy. We just received the most wonderful hamper I have ever seen, from our people at smartline. Wow!! We love it so much we don't want to open it. In fact we have checked the use by dates to see how long we can stretch it out as we are going to Sydney to my parents for Christmas and don't want to take it with us. Please pass on our hearty thanks to everyone concerned. We wish you all a very Merry Christmas too. With relationships like this we will never think of going anywhere else. You really make us feel special. Thanks again.You guys are really exceptional.
Dianne and Wendy

My husband and I have used the service of Smartline on two separate occasions now, spanning a four year period. On both occasions we have received an extremely high standard of service. The staff are always friendly, informative and do all the running around, making the whole transition less stressful for us. I would highly recommend Mark Brierty and his team at Smartline.
Sharon

Very happy with the professionalism and service we received from Mark. Mark is always obliging to help with various options to suit our financial needs. Once a decision was made Michelle took over with her administrative and excellent organisational skills to ensure follow through. They make a great team. Thank you.
Enzo and Maryaum

We couldn't have done it without the services that Smartline had to offer. They were always professional and very prompt in attending to our queries and enquiries. We couldn't have asked for a better service.
Keep up the good work guys!!!
Sandra

Mark and Michelle
Just wanted to say thanks for all your help with our re-financing application. I'm very appreciative of your courteous manner and the way in which you kept up communications with us, ensuring whether good, bad or indifferent, that we were always aware of what was happening with our application. I hope you enjoy your new premises and location, and be assured I will have no hesitation in recommending your business to colleagues, friends and family. Thanks again, and best wishes for the future.
Sharon
PS Thanks for the birthday card, it was the first one I received.

We have been using Mark service for some nine years we recommend him to all our friends, Michelle is just as fantastic, Mark could not provide the level of service as well as he does with out her.
Tammy and Will

This is just a quick email to let you know how grateful I am to you and Michelle for your friendly service and great support that you both gave me during the recent purchase of my unit. You straightened everything out for me and made it all a little less scary so I could make an informed decision without being pressured by biased bankers! It was then very easy for me to sit back and wait for it all to organise itself - with the work from you guys of course. When the day finally came and there were hiccups about certain parts of the settlement - all I needed to do was give Michelle a call and she sorted everything out for me! I have not even met Michelle but please send on my big THANK-YOU'S to her for calming me during my stressed out phone calls! I am now very happy in my unit and know that I could not have done it anywhere near as smoothly as I did without Smartline's help. It is also great to get the little bits of email advice and news every once in a while - it definitely adds a great personal touch. I will DEFINITELY recommend you with a smile to any of my friends who are looking for advice on a home loan! Once again, thank you so much for everything Mark and Michelle!
Keep up the great work!
Katie

Dear Mark and staff,
Normally I would not take the time, nor have the time to write a letter of recommendation, as I am a great believer in you get what you pay for. However, on this occasion I will make an exception.
The professional and friendly manner that all my requirements were carried out was above and beyond my expectations. I was able to continue about my business while you and your staff took care of all and every detail of my requirements. I must make special thanks to Michelle, whose friendly nature and consistent updates were very much appreciated. Not only will i be using Smartline in the future when required, I would have no hesitation in recommending Smartline to any business, company, friend or family.
Keep up the good work.
Brendan

Dear Michelle and Mark,
Thank you so very much for all your assistance, in getting our loan through for our land. We really do appreciate you going the extra mile to get it all sorted and especially for reassuring me and answering all my "silly" questions. Thanks again,I look forward to dealing with you again for the house part of the loan.
Logan and Andrea

Dear Mark and Michelle,
I'd just like to say thank you for organising my home loan. The service was excellent, helpful and friendly. Thank you once again.
Sincerely
Diana

"Service was brilliant"
Alistair and Nadine

Mark,
We would like to personally thank, Michelle Sorensen who had helped a lot in making our investment loan go through a lot quicker. Michelle has been so helpful in every way during the processing of our loan. Although we don't see what she does I know that she always puts a lot of time and effort into her work. she is so dynamic and she has a lot of knowledge in this field, she and Maryanne work well as a team. Michelle has always been there to fill us on what is going on, she always follows up things and really is on the ball, she is so great and very professional in what she does. Words are not enough to express our sincere thanks for all the hard work she did put in to make our loan as less stressful as it could be. I would say that we had difficulties and challenges and rough roads along the way, but we are happy we had these great people around us making life easier during this stressful times. Now we had settled two investment properties we always would come back to Smartline Home Loans. Once again thank you for your unending support.
Leo

l found the service from Mark Brierty to be excellent. He offered many options for me to choose from. I found his advice and knowledge to be invaluable.
Glenn

Good time frames for following up and reliable when contacted about any problems always Courteous and polite and gave helpful suggestions for alternative solutions and very approachable
Loris

I was extremely happy about the extra service provided, especially after the loan had been secured. I would not hesitate to use Smartline again.
Alan

A very belated thanks for the surprise bottle of wine that arrived on our arrival at our new home.
We moved in a week late due to painting being incomplete etc but are very happy to finally be there!
Many thanks for all your help.
Phillippa and Andrew

I found Mark to be fantastic and professional at getting me my loan and providing me with great advice. I will definitely use Marks office again.
cheers
Mick

The people I dealt with at Smartline were always happy to answer any question I had weather it was something small or something that took a few days to find out. They always got the answers I was after and always kept me up to date as to what was going on. Thank you so much for your help in getting my finance and I wouldn't hesitate to come back and use you again.
Emma

I had no problems at all, so I do not think there is any improvement needed, once again great job, than you all very much
Allen

Rod and I would like to thank you very much for your help in getting our loan approved. You went about it in a very relaxed manner which made us feel that nothing was a problem. Even when the banks were mucking you around you always kept us informed. Thanks again we will definitely be doing business with you again in the future.
Andrew

Thank you for all your assistance in helping us with our loan. You made our first experience of buying our home a lot easier, We would be more than pleased to refer you to our friends and family. Thanks again for your support and friendly approach.
Kind Regards
Rosemary and John