Testimonials

What Paul's clients say about his service

Paul always goes out of his way to help and also explain processes, even though it's probably not his job to do so. We have used Paul around 3 times now and will always use him and recommend him to all our friends. People often saying buying and selling is a stressful process but with Paul and Smartline it's stress free!
Timothy

It's always easy with Smartline, wouldn't choose any one else!!
Melissa

I was referred to Paul Raad from a friend and I can honestly say I have never met someone so helpful and knowledgeable in the banking area. Paul was efficient, met my every demand (and our demands were high due to very short settlement on our property) and even worked outside business hours to be able to assist. I have even referred family to him even though they live a great distance from him and he is still more than happy to help them out too. Wonderful, friendly, knowledgeable and professional person. Smartline should be over the moon to have someone like him represent their name.
Amy

Flexible he always come to our house when we want not when he want.
Keerthi

We have been dealing with Paul for nearly 10 years now and we are more than impressed with his service and professionalism.
Glen

The advisor we had was absolutely the best we have ever dealt with. We hear from him every one to two weeks with updates on mortgages and the property market. The last company we used we never heard from them for four years of having the mortgage. I can't fault Smartline.
Keith

Paul was great, the easiest process of going through a loan we have ever had. I have already recommended him to one of my friends and she is very satisfied. Thanks Paul.
Melissa

We have been dealing with Paul Raad for many years now and found that his service is always friendly and prompt. Paul always answers any questions we have and provides data to allow us to make an informed decision. I have recommended Paul and Smartline to friends and family.
Stuart
Using the services of Smartline, we were confident that we were able to choose a product from a large range of financiers that best suited our needs while ensuring that we were getting the best deal possible. We had spoken with other advisers, but none had made us as comfortable as Paul did. The decision in the end was simple.
Paul

Paul was great, I'm so glad we have finally found someone who knows what he's doing and not just bluffing his way through our financial affairs.
Ilario

Great service provided by our consultant Paul Raad. He responded to our questions in a prompt and professional manner. Highly recommended.
Sid

We have referred our consultant to many friends, and those that have used him, have been as happy as we have been. Our relationship has extended beyond our initial dealing over six years ago to the present.
Teresa

My consultant Paul Raad was excellent through the whole process. His comprehensive knowledge of financing requirements and the property acquisition process was invaluable.
John

We have used our broker on numerous occasions over the past 5 years and always recommend him to our friends, he has provided the same level of service to them also.
Steven and Teresa

Paul is very professional in his service and knowledge and kept me updated throughout the loan process. Paul can answer any question and he follows up to ensure that I receive the best customer experience. I have no problem in referring others to Paul.
Paul is a great asset to Smartline and deserves to be recognised for his efforts. He is dedicated to his role and has a good lending knowledge and is always up to date with new products and services. Paul ensures that the best product is the right product for the customer.
Kylie

What I like most about Paul....very friendly, very knowledgeable on current products, and very prompt. Great Service! How you can improve? No suggestions come to mind.
David

Suzan and I would like to thank you for all the help you gave us with regards to finding the right loan for us. You went over and above what we expected from a Broker. We wouldn't hesitate in recommending our friends to you.
Daniel

Being in the service industry myself I realise what a difference great service makes. Your service Paul was exceptional and we knew that we were in good hands because of that. You kept us informed at every stage and even rang us when there was nothing to tell just to stay in contact. We always felt you were looking out for us and that we were not just a number that you would forget about. Six months later I rang you for another loan and as soon as I said hello you knew my voice and name before I could say who I was. That to me is more what a friend would do. I would refer my family and friends to you with confidence.
Fred

Sean and I thought no one would give us the money to buy our first home. Teresa at work told us to see you and the rest as they say is history. We cannot thank you enough for all the help you gave us with getting the loan. Our solicitor said we were no hope of getting the funds we knew we could afford. Now we have our own home and have you to thank for helping us realise our dream. We tell everyone about you and they all say the same thing.......
..... we found a good broker who did more for us than you would expect. I look forward to seeing you again soon to help us with the next one.
Sean and Colleen

Paul Raad was extremely helpful as usual.
Frances

We have been dealing with Paul Raad for over four years now and have always found him easy to get on with and always contactable. We have recommended Paul to other friends and family.
Stuart

Paul was extremely helpful and had great product knowledge. I would recommend him to my friends and family.
Brendon

Paul Raad was our consultant. He was always available and his help was invaluable. Would recommend Paul to anyone.
Ward