Testimonials

What Pier's clients say about her service

Pier has been our personal mortgage adviser since 2007. She has never steered us wrong, and we both have a high regard for the advice she gives us. In tough economic times and with a young family it is important to make the right decision suited to our needs.
Phillip Diggelman - December 2011

Not only did Pier help us get a good outcome, she also really helped us through the process. We found Pier to be friendly, knowledgable, thorough and efficient. I would be happy to recommend Pier to anyone looking arranging a new mortgage, or adjusting their current arrangements.
Matthew Duncan - December 2011

I am very happy with this service. It fulfilled my requirements within my time schedules. I am quite happy with Pier's timely response to my enquiries and am hoping to use your service in future.
Pushpa Kumara - November 2011

We are so happy that we worked with Pier to set up our new loan. She was brilliant, we are really happy with our new bank, and the process was just so easy.
Robert Pietsch - October 2011

Great service, made something stressful much easier than I thought it could be. Well done, will happily recommend to my friends and family.
Melinda Wilson - October 2011

Pier was incredibly helpful and alleviated much of the stress associated with the purchase of our property. She provided a means of communication between the different parties and ensured that settlement occurred on time. Before we purchased our property, Pier has also been very helpful in providing advice and we would definitely recommend her to any of our friends.
Craig Hicks - October 2011

We really appreciate all of Pier's help in obtaining the small increase to our home loan. It was a bit of challenge and without her help it would have been much more difficult. I would highly recommend Pier to anyone else.
Stuart Cross - August 2011

My situation was fairly complex and I honestly thought I didn't have a chance of being approved for my home loan. Pier made everything seem like a walk in the park and made things happen very quickly. She was extremely approachable and friendly, and made everything very clear and easy to understand. I'm pretty sure I wouldn't have got my loan without her so I can't thank her enough. I will be referring Pier to any of my family or friends looking for mortgage advice in the future.
Stephen Tyssen - August 2011

I would recommend Smartline to anyone as they are so professional and helpful.
Benjamin Walters - August 2011

I would highly recommend Pier Wernigk from Smartline Home loans. Pier took the time to understand my circumstances and what I was trying to achieve, then correlated that information to source me the correct loan at a competitive rate.
Roderick Fitt - July 2011

As first home buyers we really appreciated that Pier took the time to explain the whole home buying / mortgage process to us in a clear and concise manner that we could easily understand. Pier was always contactable and approachable to the many questions we had, I don't think we could have been in more capable hands.
Garry Johnston - June 2011

I cannot speak highly enough of Pier and the fantastic service we have received. Recently we were flooded and Pier was in contact with us straight away to see how we were going and see if there was anything she could do to help. Smartline was very generous and organised a fundraiser to help us out - something that we are very grateful for. Once we were back on our feet, I contact Pier to assist with some financing options. Pier was always prompt in returning calls and chasing up the banks when we were having difficulties getting responses. She provides fantastic service during and after the finance process. I would be more than happy to recommend Pier to anyone who is seeking to deal with a broker who knows what they are talking about and provides great customer service.
Stuart Hipkins - May 2011

Our Smartline Adviser Pier, was very friendly, yet professional and very confident in the products she was discussing with us. Her wealth of knowledge was very reassuring as we entered a new phase of investing for our future. The process of securing a loan for our investment property was a breeze - thank you Pier.
David Graham - February 2011

We are very happy with the services provided by Pier. She is a very experienced and knowledgeable consultant / financial adviser and a very efficient lady. We are looking forward to obtain this service in the future through her whenever required.
Nimal & Geetha - February 2011

Pier was fantastic through our process, we appreciated the communication all the way through and answering my questions in simple terms. We would recommend Pier to anyone!!!!!! Thank you very much.
Reschelle and Darren - February 2011

Pier is very professional and gives honest advice. She is friendly and efficient and willing with a smiley face to answer my numerous questions.
Gillian Mansfield - February 2011

Pier is always a pleasure to work with and always tries to get the best for me.
Peter Doolan - October 2010

Pier is extremely professional and efficient. We value her service very highly.
Nicholas Roberts - September 2010

This was my first time purchasing a property and Pier made it a really comfortable thing to go through. She was responsive to all my needs, and kept me informed of all activities that were underway behind the scenes, including what I could expect, and when I could expect it.
Pier was extremely helpful, professional and a pleasure to deal with - I will definitely recommend her if I have the opportunity.
Justin Meade - June 2010

We have been client's of Pier's for over five years and are always pleased at the level of service she provides. She is very friendly, very professional and always willing to do that little bit extra. We never hesitate to recommend her to people we know. Pier's is great to deal with and a credit to her profession.
Scott - May 2010

The service was fantastic from Pier Wernigk. She would give us as much time as we needed and was more than happy to help fill out forms and explain things to us.

Peter - April 2010

Who'd deal directly with a bank or in fact any other lender for a home loan. We were referred to Pier by my sister in law many years ago and we've been using Smartline ever since. The burden and stress of arranging a loan or refinancing has been made so much easier.
Jeff - March 2010

We have dealt with Smartline through Pier Wernigk of the Albany Creek office (Queensland) in negotiating the finance on our last three mortgages and have found the service provided to be exceptional on each occasion. Her excellent product knowledge combined with a friendly, approachable manner and superb communication has ensured that our expectations have not only been met but consistently exceeded. We will not hesitate to use your services for our future mortgage requirements.
Ian - March 2010

Pier has always been very professional to deal with. We have utilised her service over the past eight years and have never been disappointed with her efforts.
Simon - February 2010

Pier was absolutely fantastic, she explained everything in ways that we understood rather than filling us with useless information that we didn't understand. She was easily contactable even when she was on holidays, always kept us informed of where our loan was at and she made the banking process so easy. If at any time we had problems with anything, I could ring her and she would sort it out for us. I would highly recommend Pier to anyone and everyone and look forward to doing business again with her.
Shane - February 2010

Pier is fantastic. Even our solicitors said how good she was and how they wished there are more brokers as proactive as her.
Nathan - January 2010

It is always a pleasure to have Pier's assistance. She always keeps me informed and assists me with the best solution for my needs.
Roland - December 2009

The home loan experience with Smartline and Pier Wernigk was exceptional. My situation of selling and purchasing came with a lot of additional frustrations and Smartline provided a professional service far beyond what would normally be required. I was informed during all stages and any concerns were put to rest with a simple phone call. This loan was my 3rd dealing with Pier and Smartline and I would refer them without any hesitation.
Thank you and well done Pier and Smartline.
Suzanne - October 2009

Pier's work ethic and professionalism is first class! Not only are these attributes make Pier a worthy asset for SMARTLINE, it certainly keeps me coming back to you.
Helen - October 2009

I was recommended to Smartline by a friend and I am so happy as the whole process of getting a loan was made so easy and the follow up from my adviser was so helpful. I would recommend them without question.
Christine - September 2009

Our consultant followed everything up and kept us informed during the whole process. After our initial meeting, we effectively had to do nothing. Given our experience with Smartline we would certainly recommend them to others.
Rodney Lawrence - May 2009

Pier assisted me with a successful investment loan. She was helpful at every stage of the process and kept me informed on what needed to be done next. Her whole approach reduced the stress of purchasing significantly and I look forward to referring others to Pier in the future.
Angela Plunkett - May 2009

Pier was absolutely fantastic. We could not have achieved the outcome we did with out all of her help and support.
Christopher Dickens - May 2009

Pier is always thoroughly professional and her guidance has been invaluable. She always considers our financial situation and gives very knowledgeable advice on the different products available. I don't hesitate to recommend her services to friends and family. The fact that we can also reach her after hours is a great plus, she'll give us advanced warning and alternate contacts if on holidays. If all the Smartline consultants are as good as Pier your business must be very profitable.
Scott Wright - April 2009

Pier was extremely helpful and informative throughout the whole experience. As a first home buyer, it was great to have someone take the time to explain the process and all the paperwork to me.
Tyson Jesberg - March 2009

This is I think the 6th or 7th time we have had Pier arrange a loan. Her quality of service is second to none. We have recommended her to several friends - easily done because we know they too will be happy! Her efficiency and quality of work and follow up means we are confident of everything being the best to suit our needs. Thank you Pier!
Wendy and Terrance O'Brien - February 2009

Pier was very informed about finance but also the process of buying a house and went above and beyond her role to help us stay informed.
Joshua Stone and Kim Nelson - January 2009

I know why a friend / colleague recommended Smartline - because they had such an exceptional experience. I feel Smartline actually cares about me; customer service I have never experienced! Genuine assistance and interest in my families life and financial goals.
David and Anne Murphy - January 2009

Dear Pier,
Thanks so much for the lovely gift basket we received today. It was a lovely surprise to come home and find it there. We also want to thank you for the way you handled our loan application and the way in which you have been there every step of the way and always returning phone calls promptly and finding answers to all our questions. It made going on holidays a lot easier for us knowing that you were there handling all the details. I have passed your name onto friends and told them to call you should they have any finance needs. We would like to get in touch with a financial advisor and would be happy for you to give our name to him to contact us in the New Year.
We hope you have a lovely Christmas, New Year and a well deserved rest.
Jan and Mark Den Elzen - December 2008

Pier is wonderful. She is approachable, very knowledgable and ready to help. She is always positive and we never felt like we asked a 'stupid' question. We have already referred her to our peers, and will continue to do so. I wish there were more service providers out there like Pier.
Dusan Todorovic - December 2008

My advisor Pier, always acts in the best interest of her clients which is why I have continued to use her and recommend her when the opportunity arises. I can only hope all advisors are as helpful and astute as her. I am always extremely happy with her service and value her advice highly.
Scott Wright - December 2008

Pier was fantastic to work with. She went out of her way to provide assistance even coming to my house to fit in with my work schedule. I wouldn't hesitate to recommend her to someone else. Not only did she stay in contact throughout the process, she also contacted me after everything went through to ensure that I had everything up and running. Excellent service, I am sure to go back if I need assistance in the future.
Kristine Hall - December 2008

We have been clients of Smartline for about 10 years now and are really happy with your service. Pier is fantastic!
Stuart and Nicole Cross - November 2008

This is the second time we have used Pier, we have been very impressed both times. Pier is credit to Smartline, she has a friendly nature whilst still keeping a professional manner. We are also in the service sales industry and finding true service that pier offers is a great asset, as we are busy people the whole experience was done with the minimum of fuss thanks Pier for everything!
Kate and Laurie Hunt - November 2008

Pier was always available when we needed to ask any questions. Nothing was ever a hassle with Pier. We will be recommending her to our friends .
Paul Carson and Kristie Smith - August 2008

We where made to feel comfortable from our first meeting with Pier. We where referred by friends and would have no hesitation in recommending the services of Smartline to anyone.
Mark Warner - July 2008

Having refinanced four times in the past, with some extremely bad results from dealing with incompetent finance brokers, I was delighted to come across a finance broker, Pier Wernigk, that really did know the business.
Pier was very helpful from day one from choosing the best loan that suited us and followed our refinance through to settlement and thereafter. Our situation was a bit tricky, however Pier provided so much information to us and was always prompt in getting back to us with any queries we had. I would thoroughly recommend Pier to anyone wanting to get their finance organised in an efficient and timely manner.
Stuart and Nicki Hipkins - July 2008

Pier has been sensational to deal with and has been so helpful in getting our finances sorted out over the last few years.
Jeff and Maree Ward - June 2008

Pier has been wonderful, helping me with two loans so far. She is so helpful and across all the products on offer and pointed me in the right direction for my requirements which I have been very happy with.
Roland Lingren - June 2008

Smartline has proven themselves to be most helpful and I would recommend them to anyone requiring assistance with finance.
Wayne and Sabine Marshall - June 2008

For the third time now using Smartline, Pier's service and knowledge was excellent as usual. We have recommended friends to her and couldn't be happier with everything she has helped us with.
Erin Martin - May 2008

Pier Wernigk from Smartline made the whole process with our first home loan really easy. And I mean really easy! She handled everything. We believe she found us the best value loan at the time and we totally trusted her guidance. She was always available and took a great interest in helping create the next step in our lives. The follow up from Pier to ensure all of our accounts and loans etc where correct was and is, really appreciated. It is comforting to know someone is there that you can count on.
Craig and Amanda - April 2008

Service provided was good, with our consultant being very clear about the process and its progress.
Can't think of any improvements at this stage as we were previously dealing directly with the individual banks and their service was not great.
Keith - April 2008

Pier, has been fantastic with the personal care that she has provided us, as well as the constraint follow up and knowing where the procedure is at all times.
Warwick Miles - March 2008

We have used Pier at Smartline to help us arrange for both our home loan and more recently for our construction loan, in both cases she was extremely helpful very efficient and always patient, Pier guided us through both loans and was always on hand with a quick response to our enquiry's. We were very impressed with the level of customer service pier has offered both during the loan process but also keeping in contact with us afterwards. Pier was recommended to us and we would be more than happy to recommend her wonderful service to others.
Heidi & Damon Senior - February 2008

Pier was fantastic. I have recommended her to many people at work. This is our fourth home loan and Pier is by far the best consultant we have dealt with.
Mark and Rachael Cotton - January 2008