Testimonials

What Stuart's clients say about his service

I enjoyed working along side Stuart Morrow. He was more then willing to assist with any questions I had and my settlement was as smooth as it could be.
Andrew

Stuart was always available to answer questions and is very knowledgable, he ensured a smooth process every time we have used him. He is a delight to work with - many thanks!
Kelly

For someone who hates dealing with the paper work involved with applying for loans with banks, Smartline provides a great service that I would highly recommend to others. Stuart Morrow, who was my adviser, was readily available (even returning my calls on the weekend), understanding of my needs and provided what I believe to be high quality advice on how to structure my finances.

Nicholas

Stuart 'again' provided great information and service to us.
Andrew

Stuart is excellent. It's refreshing to decent service from a service provider.
Jonathon

My wife Julie and I have utilised Stuart Morrow and the Smartline team over the last 7 years for a number of financial purchases and loan variations. I would recommend Stuart to family and friends. Very professional, punctual and reliable. Thanks Stuart you make purchasing property stress free.

Matthew

I loved the service and the professional way that my individual financial issues were addressed. I cannot rate Stuart Morrow any higher for his dedication,commitment and professionalism with regards to financial advice and will encourage my friends to seek his advice in the near future.
Michael

Stuart has a great understanding of our needs, and hence, was able to match a bank to suit. His communication throughout all our dealings has been fantastic.

Benjamin

Stuart Morrow from Smartline is available, positive and open in all our conversations and dealings in finding me the right home line. The process has not seemed as daunting as it initially was.
Josephine

Smartline understands your needs, delivers results by negotiating your loan and finding the right loan to suit you. Thank you very enjoyable experience .
Robyn

Stuart's (and his assistants) service was friendly and efficient. The information provided was easy to understand which made the process a lot less painful than going to the bank direct.
Michelle

Stuart guided us through an odd process and patiently explained things, once to me and then again to my partner via phone calls because we were generally too busy to all get together. He was the also the only one that came up with the idea on how we could structure our loan to make it happen - we had already given up that it couldn't be done.
Joanne

Stuart Morrow was very willing and keen to get the right choices made and by using Stuart's services it made the whole process seem less daunting.
Rae

I felt that I was getting service that would best suit me, and not the banks.
Melanie

Smartline gave me a clear understanding of my options, and suggested the best option. I was totally satisfied by the advice and service provided. Their input has saved our family $200.00 per month without any inconvenience. I would have no hesitation recommending Smartline's service to others.
Jamie

When I think Stuart Morrow I think;
Amiable, efficient, professional, always on call and an all round delight to deal with, and wonderfully assisted by Ellen. I would use no one else for my mortgage needs. Top class service from a top class bloke.
Debra

Smartline provided me with a loan that suited my needs perfectly. The service was tremendous and I'd recommend them to anyone!
Steven

Stuart was prompt with his responses and ensured all of my queries were answered within a timely manner. He has made the home loan process easy. Thanks Stuart.
Dean

I found Stuart and Ellen to be friendly and helpful in guiding me through getting my first home loan - a daunting experience, however, made all the more enjoyable through their assistance and support. They work well as a team and I was confident in my dealings with them. I have recommended Smartline to other people looking at getting loans, and will continue to do so.
Angela

Stuart and Ellen, thank you very much for the support and work that you provided with the purchase of my second property. Your advice and support from the best loan for my circumstances to settlement and beyond has been outstanding. I can not recommended your services highly enough and I am grateful to my friends who recommended your services to me. I look forward to engaging you again with the purchase of my third property (whenever that may be). Thank you very much.
John

We were referred to Stuart at Smartline in the eleventh hour when we had lost hope of getting the deal done. Stuart got straight to work, assessed the situation and took decisive action on our behalf; he dealt with the banks and the estate agent. We are now happily settling in to our new home and have already begun recommending Smartline to our friends.
Glenn

I have been going through Stuart for my loans for a few years now and have happily referred him on to my friends. Smartline gives a great service, and knows exactly how to give you the best product for your circumstances.
Jennifer

Makes all the confusion of trying to get a loan a breeze. Couldn't ask for anything more, thanks again.
Evan

Stuart provided great service and met my requirements for the amendment to the home loan in an professional and simple manner- thanks for your assistance.
Brett

I was first recommended to Smartline in 2003 when my close friends utilised their services. They spoke so highly of the service, that I gave them a go. Smartline took care of all the loan applications, processes and ensured that it was a painless process for when I purchased my first investment property in 2004.
Four years later and I am ready to by my first unit as my own home. I engaged Stuart Morrow from Smartline, who again took care of all the processes and sat with me to structure the best type of loan so that I could keep my investment property and my first home. Through Stuarts recommendations, I also engaged a new financial planner and a buyers advocate to locate and negotiate the property for me.
I am still in the process of finding the first home, however the service and support I have received from Smartline and their recommended partners allows me to recommend their services with absolute confidence.
John

Both Stuart and Ellen were fantastic and went above and beyond the call of duty. They made the whole process easy and enjoyable. I really appreciate all the support and advice they gave me. FANTASTIC guys.
Heather

I was originally unsure about utilising the services of a Mortgage Broker, but Stuart Morrow has shown why his services were not only required, but mandatory. He assisted to unscramble the web of offers available to us and to advise the best options for our needs.
I wouldn't hesitate to recommend his services in the future.
Lucille

So what a pleasure to have dealt with Stuart and to have been kept informed by himself and his team the whole way through the process. Just magic! And yes, we have sung his praises to our friends!
Andrew

We purchased a property without any formal pre-approval. Our Smartline adviser helped us gain our loan within a 30 day settlement. They were exceptionally helpful.
Andrew

Excellent service and very helpful in stressful situations.
Paul

I can thoroughly recommend the Smartline crew that helped me get the loan that I required. They understood the banks lending requirements, and financial implications better than any of the lending institutions did!
Martin

Being a first home buyer I was overwhelmed by the huge choice of loans. My Smartline consultant Stuart took me through the types of loans that would be suitable and kept me up to date every step of the way. I couldn't have done it without him.
Kelly

Applying for your first home loan can be a daunting process with a myriad of options to choose from. The team at Smartline helped me to find the most appropriate option for me, and made the whole process quick and easy.
Timeke

Our consultant was Stuart Morrow. The service provided was fantastic. From the first consultation, we felt comfortable that we had made the right choice in using Smartline rather than going directly to the bank.
Stuart was happy to answers all of my questions about how the different loans worked and what would be best for us... I had a lot of questions! Stuart kept us informed at all times and his assistant Ellen kept us on our toes to ensure all was in order ready for settlement. The experience was completely stress-free and we have already recommended Stuart and Smartline to our friends.
Jason

I would use Smartline for future needs. Stuart was a great consultant and I have recommended him to family and friends already. I cannot thank Stuart enough for every thing he did for me.
Robert

Stuart Morrow was very friendly, organized and at all times the complete professional in every aspect. He made both of us feel at ease during the loan arrangements. Thank you Stuart
Peter

After speaking with another mortgage broker we felt very uncertain and ill at-ease about our loan prospects and as though we had to "bend the truth" considerably to get a loan on our low income. But then we spoke to Stuart from Smartline who took our concerns seriously and assured us that we could get a loan whilst being 100% honest. He took a great deal of anxiety out of the process and his knowledge of the bank and it's processes helped us get a mortgage that we are really happy with.
Douglas

Stuart at Smartline carefully assessed my needs, and listened carefully to my loan goals and aspirations. He crafted the ideal solution, taking into account my superannuation strategy. I would recommend Stuart to all my colleagues and friends seeking mortgage solutions.
Mark

Our consultant (Jodie) was always available for any queries we had, and her response, enthusiasm and knowledge of this very complicated process was second to none.
Robert

I have dealt with Stuart Morrow twice now in regard to home finance and I am tempted to re-finance again just to stay in touch! He is brilliant at his job and equally brilliant as a person. I work in Real Estate and have referred several clients to him and they have all spoken glowingly about him. When one refers a client one's reputation is also on the line. I have no hesitation in recommending Stuart as I know his service and knowledge is first class and that he is a delight to deal with.
Debbie

Stuart was excellent in explaining not just the loan aspect but all the process by which you purchase your first home. This was great as for most first home buyers this can be a little daunting. I was very impressed by the level of customer service received by the Smartline team.
Anthony

Stuart Morrow kept me up to date throughout the entire loan application process, after he had found the right loan for my needs. He is continually sending me information on new products that I may be interested in, and the customer service generally is fantastic.
Katrina

Since coming across Stuart and his team in 1994, courtesy of a friend, Smartline has provided my family and I with two years of super service.
We have received first class service, the team are well informed, friendly and incredibly diligent. They are also cool headed and sensible, providing astute direction and consultation - we were able to change lenders with no difficulty at the 11th hour after a short and well thought through discussion. Many thanks Smartline, all the best for your future endeavors.
Dominic

Our consultant was always available to answer any queries. As we came upon some problems with the bank, he did all he possibly could to ensure our loan was pushed through on time. He was in contact with us by phone on numerous occasions during the day. I have no doubt that without his help we would not have settled. Our consultant went above and beyond his call of duty. He was extremely approachable and helpful at all times. I have already passed his details on to my friends. Thanks.
Luke

I have had the best service that is possible in my belief, Stuart and Zoe have really set the standard that most cannot attain. I work in retail and strive to give great customer service but even they shook me to the next level of expectation.
Walter

Professional manner, great service, and they work around your specific needs would recommend to any looking for a great loan and great service thanks guys.
David

Smartline were great. They helped us buy our first home with honest and simple advice. They were there when we needed them right through the process and provided us with the opportunity to buy a great house without breaking the bank.
Matthew

Smartline were prepared to go the extra mile, we were exploring a number of different properties and loan combinations. Smartline assisted us to get pre approvals prior to auction in a timely manner, and when we managed a successful purchase they advised us through the difficult period of arranging for bridging finance, and selling our own property. Their assistance in negotiations with the banks and the conveyancers ensured that all three properties settled with no problem on the day. Thanks again for all your support.
Geoff and Jane

For some time now, I have wanted to write to you to thank you for assisting me in acquiring my home loan. However there were many more things that I wanted to express than merely a reference of thank you.
Although settlement took place in September 2005, our initial meeting was some two years ago, and due to the complexity of restraints and limitations imposed by my illness and being compounded by other personal issues that have impacted on my family life, at no time did you loose interest in me and despite all your help at times it looked like it was beyond me qualifying for a loan, you always maintained your professional dedication.
At all times you were diligent and pleasant despite obstacles and hurdles that confronted us.
In today’s busy society it is difficult to find customer satisfaction. However you were always willing to help me. You valued my business, showed great customer service and always with a pleasant demeanour.
I am sure you will succeed in life and you will create your own opportunities by the attitude you display and the high quality service you always provided me.
I wish you all the best for the future and it was comforting dealing with someone who was so honest, committed and values his customers.
I would certainly use your services again should the need arise and have no hesitation in recommending you to any potential client wishing to use your business.
I thank you again.
James

The professionalism and friendliness displayed by Stuart was second to none. We were contacted throughout the process and even afterwards to see that everything had run smoothly. Smartline is a professional service offered by professional and friendly staff. In my experience I would have no hesitation recommending them to anyone who is seeking a home loan.
Garry

I received excellent service from Stuart Morrow. He was always pleasant and helpful when contacted.
Anne

Stuart was unrelenting on his approach of ensuring i had the best possible outcome . Often spending hours searching through lending institutions. A sheer pleasure doing business with someone that sold to my needs as opposed to merely selling the product with the highest commission.
Joe

We found Stuart to be very helpful and genuinely interested in what you are doing. He always gives follow up calls to ensure things are still going well. We have already referred a customer to him and will do so again should the opportunity arise. We cannot express enough the personalised service and help we had from Stuart. Through my line of work (Third Party Banking CBA) I have found that the Smartline brokers I have dealt with have been very friendly and helpful.
Karen and David

Great service all round, we had a very tight time-frame to work to, and Smartline met the deadline and kept me up to date the whole way.
Hans

I was happy with Stuart's professional approach and he was flexible to meet my needs. I was very impressed with Jodie's help and felt I was a priority to her throughout the process. She kept me informed at all times as to the progress of the loan. I didn't feel I had to go through the problems I did face alone.
Maria

I appreciated the effort my consultant (Stuart Morrow) went in the final stages of my loan set up while I was away on holidays. He emailed regular updates right through to settlement which provided great peace of mind as I was confident things were being well looked after at home.
Fiona

I liked the way that Stuart had my best interests in mind, and made sure that everything went smoothly. Even when things got a little difficult with the bank, and they sent the wrong paperwork through, both Stuart and Jodie got it sorted quickly. They always made me feel that I had their utmost attention. Thanks guys.
Jennifer

I liked the consultant being able to come to me (ie at work) which saved me a lot of time. Also liked being shown how I would be impacted in different scenarios (i.e. if i was to purchase a property at a higher price, etc).
Maryan