Meet your Adviser

Sally Richards - Personal Mortgage Adviser

If professionalism, trust, responsiveness and a flawless customer service experience are what you seek in a mortgage adviser, Sally Richards will not disappoint you.

With more than 25 years experience in the finance industry, including 16 years with a leading bank in roles covering personal and business lending, capital markets investment and marketing research, Sally offers her clients an enormous breadth of experience and an impressive range of skills.

Your personal requirements and financial needs are paramount to Sally, so it is hardly surprising that she cites listening skills, empathy and a keen attention to detail as some of the key elements of her service that have assured client satisfaction. Sally says that she is not only rewarded by helping clients get the results they were looking for, but also by the word-of-mouth referrals that comprise the bulk of her business.

“I’m persistent, responsive and focused on solving problems, and love getting a deal across the line for a client – it feels great. But, it’s all the more fulfilling when clients recommend their families and friends to you – there is no greater compliment.”

Sally has a Bachelor of Commerce and a Securities Institute of Australia Graduate Diploma. She is also an Associate of the Mortgage & Finance Association of Australia (MFAA). In 2000 Sally founded Mortgage Force in Victoria, which merged in July 2009 with Smartline, from where she continues to assist clients throughout Melbourne’s metropolitan area, as well as Australian expatriates working overseas.

Sally's mortgage broking business is based in Malvern East. She is fully mobile and services all areas including but not limited to Chadstone, Glen Iris and Murrumbeena and can visit you outside of working hours in the comfort of your own home.

• What Sally Richards' clients say about her service.

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