Testimonials

What Sally's clients say about her service

Sally was great and really helpful. We took a long time to work out what we were doing and how we were going to do our new house and she was really patient and helpful in providing all the data we needed and answering all our questions.
Sarah

Sally was absolutely fantastic, as always, and we can't thank her enough for all the work she did for us.
Marcus

Sally was fantastic! As this was our first home and had only a 30 day settlement, she explained thoroughly all aspects of the loans available, helped us choose the most appropriate loan for us and was in contact with us throughout to ensure that everything went through smoothly. She made the whole process quite painless and answered all the ‘silly’ questions we had. She was recommended to me by a friend and I have already recommended her to others. Thanks.

Peta

Sally always made us feel that she was very available to our needs, and answered all queries promptly and was more than happy to assist with our forms and visit our home after hours. We were referred to a colleague while Sally was away and we felt supported through the entire process. Sally was professional and we felt confident in her advice. We have ended up with our first property and getting there was made less stressful due to Sally's support.
Anna

Sally went above and beyond our high expectations. We would highly recommend her services to anyone interested in a loan.
Sylvie

Sally was fantastic in helping me work through my borrowing options, and providing guidance and advice as I needed throughout the process. Sally provided top level service, even though I was borrowing a relatively small amount, and I have already recommended her to friends who are in the market at the moment.
Lisa

Sally was very friendly and professional. Her communication was fantastic. We were well informed on the progress of our application throughout the process. She is great and we'd definately use her again and recommend her to friends.
Katherine

This is the third loan Sally has done for my family. Sound advice, easy to talk to and she listens to your needs.
Julie

Sally Richards, from pre-purchase right through to settlement, was absolutely brilliant. I couldn't have hoped for a better service or relationship with my broker. At the outset I wanted someone who I could trust and who would assist me to purchase my first home seamlessly and that's precisely what I got with Sally.
Trevor

The best service I've ever received anywhere (I'm including North America, UK, Hong Kong) for any service I've ever purchased.
Michael

I thought I was quite annoying as every step of the loan and house hunting process I was stressed and had many questions for Sally over more than a year! She was always quick to respond and always said that none of my questions were silly! She took the stress out of what was a huge and stressful step in my life as a first home buyer.
Alexandra

Sally couldn't have been more helpful throughout the purchase of our new home and our subsequent refinance for our renovation. I felt like we were in very safe hands. I could not have coped with all the obstacles the bank kept throwing at us without her assistance. I felt like she advocated very strongly on our behalf throughout the process. I wouldn't hesitate to recommend Sally.
Hannah

Sally has been very prompt with responses and has kept us informed throughout the whole process. I would highly recommend Sally to anyone looking for a home loan.
Tara

Sally was patient and thorough. She made me feel like I was in control of the situation through giving me all the information I needed to make appropriate decisions. With Sally's guidance I was confident in all the decisions I made. I can't thank her enough.
Kate

This was our first experience of applying for a mortgage and everyone tells you that its a minefield! But Sally worked so hard to ensure that we were well informed and she went over and above our expectations as far as ensuring that all of our documentation was in perfect order before applying to the bank. You only get one chance to get this right, but we felt so comfortable that Sally was on top of EVERYTHING and needless to say, we were approved!
Matthew

I first used the services of my broker several years ago in obtaining the finance for my first property. Since that time I have completed the purchase on my first investment property and the credit for all of that must go to Sally Richards. Thanks to Sally's hard work, expertise and diligence, I achieved the necessary finance. As I needed to remortgage and cross-collateral to my other property, she explained all the ins and outs in a way that even I, a very inexperienced property manager, who lacks all financial savvy, could understand. Thank you to Sally for all her dedication and hard work. She embodies the phrase outstanding customer service. I have no hesitation in recommending her services to others. I already have…
Marika

This is the third time I have dealt with Sally on what is an anxious time in one's life. As always Sally's professionalism, knowledge and commitment to her field and clients are second to none and I will continue to recommend her services to all! Thanks again Sally.
John

Your service is fantastic and takes the complete hassle out of arranging a loan. It makes no sense not to use your services. I would never deal directly with a bank or loan provider again. Why would I?
Phillip

I couldn't have been happier with the service provided by Sally Richards. She went far beyond the call of duty, she was not only available at short notice, but was always helpful, down to earth and clear. She maintained a sense of humour throughout and was always patient in explaining the process to me, as a first time buyer.
S Denholm

Sally was personable, had swift response times and explained complex concepts simply.
N Miller

As a first home buyer, Sally was fantastic. It took me 8 months to finally buy a place and during that whole time no question was too silly and I found her advice very reassuring. Sally helped take the stress out of a very stressful time.
A Wickham

Service was A1!...Sally goes above and beyond...
N Swain, Armadale, Vic

We were very happy with every aspect of your service!
M & I Hackett, Parkdale, Vic