Testimonials

What Shane and Jo's clients say about their service

Shane Swinton was fantastic throughout our whole loan process, very patient and always prepared to go the extra mile to answer our questions and offer us the best options. We would most definitely recommend Shane to our family and friends, and will use Shane again for our loan deals. Keep up the excellent service Shane.
David and Melissa

Our experience with Smartline was great, we were first home buyers and the process was very daunting. But our mortgage adviser made the process much simpler and answered our many questions with language we could understand and made dealing with the banks very simple.

Tiffany

Shane was great. Being a repeat customer, we had no hesitation in seeking out his help again. Thanks Shane.
Peter

Shane helped us and was polite in every way. It took awhile to all go through but that was the bank more than Shane. Over all very happy with the service.
Peter

Shane was a great help to both of us in purchasing our first home. He was extremely informative and was easily contactable when we had any questions that needed answering. We were very impressed with his services.

Alana

We had a number of issues when arranging our loan but Shane was always available, quick to assist, and came round to our house at times that suited us. It was far better than previously loans we arranged through banks. I can't recommend him highly enough. Thank you.
Emma

Shane's service was outstanding. He responded to my questions quickly and effectively and was always happy to provide me with more information or options. I felt he had my best interests at heart and I will definitely recommend him to my friends, colleagues and family.
Emily

We were recommended to Shane by friends and were very happy they did so. We are looking forwardly having Shane and his family over to our new home and we hope to continue a great friendship with him.
James

Shane Swinton was very professional and knowledgeable in all areas. Shane was able to provide accurate and timely information. His follow up and communication was fantastic and much appreciated. I would be very happy to recommend Shane to anyone in regards to financing their home or investment property.
Steven

Shane from Smartline provided me with a professional service. He assisted me with every requirement I needed to establish my loan. I would not hesitate to contact Shane if I needed any further assistance. Thanks Shane
Paul

Shane went above and beyond expectations when the bank was being most difficult. I have already strongly recommended him to many other people.
Andrew

Smartline went above and beyond my expectations. They made the process simple and were quick to get everything happening and approved in time.
Emma

To think that banks didn't want to know or help me yet Shane Swinton was able to get the loan I required and I did not have to do the chasing around. Thanks Shane!
Andrew

It's a great, fast service for us as we live in bush. Shane is easy to talk to and more than helpful. Nothing is too much trouble for him, and he keeps us up to date via email or phone calls. This saved us a lot of stress and trips to town.
Gregory

To go through Smartline definiately made our lives alot easier. Shane took all the stress out of the whole process. The customer service provided was brilliant and I will be recommending Smartline to everyone.
Stacey

Shane Swinton went out of his way to walk us through the home loan process even to the point of assisting with bank account set up. He is definitely someone I would recommend and I will utilise his services without hesitation in the future.
Kevin

If it wasn't for Smartline, I wouldn't be a first home owner! My adviser arranged all aspects of the purchase, liaising with other parties which allowed me to continue with my everyday duties not worrying one bit.
Jessica

Many banks seem to have forgotten the art of personal relationships and prefer to communicate predominantly on-line. Often decisions are made with little or no personal interaction. Smartline was personable and professional and I appreciate that I was able to deal with someone I had already met on a number of occasions. I was still able to communicate via email as well but face to face interaction is the important first step.

Mark

Shane went through all the options and gave me many choices, taking the stress out of it and speeding up the whole process. He made it very easy, it would have been a challenge without him.
Paula

We are extremely happy with the good service and hard work Shane and Jo provided. We are very grateful, thank you and we will definitely be recommending your services.
Brent

Our Smartline adviser, again, went above and beyond to ensure that our financial needs were met, on time, with a smile and in style!!!
Wayne

Service was quick and pain free. Made first home buying experience enjoyable.
Jake

Shane was highly recommended by my parents who have used him in the past for personal and business loans. He worked so hard to ensure my (not so straight forward) loan went through and settlement went through on my apartment. I really appreciated his work and how approachable he was. He worked so hard to despite the different challenges that were faced with the banks increasingly strict loan policies. I would definitely recommend Shane and Smartline to any of my friends and family looking to purchase a house. Thanks Shane!
Heidi

I felt that Shane Swinton went above and beyond in providing us great service, explaining our options and finding a finance product to meet our needs. He was very proactive in keeping us informed of the progress of our loan application and in addressing any issues that arose.
Mark

Thanks Shane and Jo made everything smooth and easy yet again.
Sarah

I approached Smartline after talking to two banks direct. The banks were a lot of effort for no reward. Smartline provided maximum reward for very little effort on my part. Thank you Smartline, without your help I doubt whether I would be in the position I am currently in as Director of my own successful business.
Paul

Using Smartline to setup my mortgage took out all the hard work and kept the stress out of dealing with the banks. My adviser (Shane Swinton) took care or everything and made it a pleasant experience throughout.
Tristan

Thank you once again Shane. You go above and beyond any broker I have dealt with.
John

Shane was extremely knowledgeable and gave honest advice to us which made it much easier to select the right mortgage. We feel very happy and comfortable with our mortgage choice and would recommend his service to others.
Keith Mitchell

Hi Shane,
Today is the day I officially take over the Crystal Brook Post Office after weeks of training and would like to thank you very much for all your time, sincere concern and interest in my endeavors and the encouragement, trust and security you gave me to see it all through.
You and your family are welcome to visit anytime.
Thanking you. Regards.
Helen

Shane provided me with prompt and friendly service that came across in a casual and professional manner. I have already started referring my friends to his services.
Sun

Our adviser was informative, especially as we were unfamiliar with the processes (emigrated here five months ago from England). He put us to ease and was always available to answer our queries.
Amanda

For foreigners like us, it’s really hard to develop trust with someone you don't personally know. But with Smartline, we were very fortunate and thankful that they don't just make our dream come true, they also deliver it to our doorstep... our greatest gratitude and appreciation to Smartline... you truly are one of Australia’s best.
Al

I found that we were offered the best loan and the most suitable way of fulfilling that loan. We purchased a Post Office and Shane has a good deal of experience in that field.
Bill

Our job was a small one and we looked to another provider initially, Cris advised us what to look out for, when we received our paperwork and discussed it with him his advise was to get comparisons, he did this for us in quick time and saved us $3000.00
John

Shane went beyond his job description. His service and advice was much appreciated and invaluable. I will not hesitate to refer him to all my friends.
Dianne

I enjoyed the personal service. The consultant came to my workplace at a convenient time which suited me. He explained the various loan options and paused for any feedback or questions from me.
Louis

Being kept very well informed at all stages and given options we didn't think we had was terrific. Shane Swinton's very open and honest approach (even with his payment structure) made us very comfortable with his services. We would definately use him again. In fact we have contacted him again, already to refinance our other property.
Rob and Cheryl

Smartline and Shane Swinton have been instrumental in completely servicing our business range of property investment loans.
Jeff

The process was made extremely easy and made getting our new home loan totally stress free. We were in need of an urgent approval and settlement and Shane ensured the whole process went smoothly and on time.
David

Mr Swinton and the service and assistance provided by Smartline has been remarkable and up until meeting Mr Swinton all my financial dealings have been with banks (as i was a bank employee for 16 years until 20 years ago).
I can not speak more highly of the professionalism provided by Shane. I have referred him to several of my friends whom he has been able to assist and my feedback from my friends has been most impressive.
Garry

Shane Swinton provided excellent service and we could not have asked for more. He was always willing to meet us or discuss anything with us at anytime and he went out of his way to speed our process up as we needed finance approved quickly and unfortunately Easter was in the middle but he got the finance through on time.
We cannot speak highly enough of his service and have already recommended him to friends who have used his services.
Carolyn

I liked the can do attitude Shane always shows. He was enthusiastic about my venture and supported me with my ideas as well as giving good advice.
Kay

I have and will continue to refer my friends and business clients to Shane Swinton because I believe he gave his all to get my second business deal over the line. Thank you so much Shane.
Ronnie

Shane really helped us out. He didn't make any false promises, knew what we wanted and made sure we got it. We really felt like he 'went in to bat for us'. Thanks!
Kerin

Dear Shane,
Thank you very much fir the birthday card.
I have had your business card sitting on my bench for ages with the intention of it reminding me to write to you to sincerely thank you for the excellent and compassionate way you handled our re-financing.
Over all of our years dealing with finances, we have not been treated with such sincerity. For this we thank you. You made a very stressful situation for us so much easier to deal with.
Warm regards,
Joy

I like the fact that I am a busy person and the Smartline service took the hassle out of the who process. I didn't have to think about the loan and felt that the person dealing with the issues knew what and how to follow up.
Katrina

Shane made us feel confident during the whole process of obtaining the loan even though he had a short time to obtain it. We found Shane to be very professional and he kept us in the loop with all aspects of the loan. He worked very hard to get us the best loan in the quickest time and we will definitely be using him again.
Chris and Theo

My consultant came to my house after hours which was more convenient. He found me the best option for me and was happy to discuss my options and research new things.
Judith

Our first commercial venture has become a reality due to the experience and understanding of our Smartline consultant Shane Swinton. Shane went into bat for us and told the bank what we needed, and was able to negotiate with them through his experience and understanding of the banking system. I would recommend Smartline to any investor that is looking for the abilty to get the loan theyy want and not the loan the bank tells them they are going to get!!
Russell

I have dealt with both Will and Shane through a difficult process of purchasing a Commercial Property, they made my life stress free.
I have never met a group that offers so much assistance, I have referred both to clients, I am a Principal of a Real Estate firm. The ends that they have gone to for those clients, has encouraged me to incorporate them into my business.
Unusual to have such dedicated people, who work efficiently, hard and offer honest and genuine concern and assistance enhancing people's lives.
Kelly

Shane was very flexible and very informative. He was able to answer all our questions and offer the best advice for our situation.
Tania

Our consultant was straight forward and easy to understand. He was honest with real regard for the best options for your loans and not just for himself. Thank you.
Beatrice

The whole concept of Smartline made it a completely stress free process and I tell everyone about the great service I received and the money I ultimately will save.
Stacey

I feel I received a great service because the advice was accurate, I always received timely responses to my queries and the loan I have ended up with suits my needs. I have recommended Smartline to others.
Denise