Testimonials

What Todd's clients say about his service

Todd maintained communication throughout the loan process and anticipated my concerns. This ensured this part of the home move was essentially 'painless'. Thank you Todd.
Lyall

Todd's customer service skills are paramount in his success. I felt connected and at ease as he was always available.
Paul

We have used Todd's services for five years now and he is always avalible to help us on all the financial situations we have come into. He is always very approchable and willing to give us advice and help on all the hard or simple questions.
Ryan

I would like to praise Todd to the max. From the fist minute I spoke with him I could tell he wanted to help me. He treated me like a real person not just a number, like at a bank. I feel he has worked above and beyond his call of duty. He answers every call and if he doesn’t, he gets back to you not long after. I would highly recommend Todd and I have already recommended him to 2 other people. I am so happy with everything he has done for me. Keep up the great work.
Jen and Andrew

We've worked with Todd for a number of years and have always appreciated his help and advice. Anthony

Todd was available at any time and should he miss your call you can rest assured that you would be phoned back as soon as possible. No question or request was too much trouble. The ease of the transaction for the client and refinance process was managed superbly. Todd's manner and demeanor makes the client feel extremely comfortable and confident that they have chosen the correct person for the job. Would I recommend Todd to a friend, WITHOUT QUESTION! Todd's assistant must also be commended on her extremely efficient service and pleasant manner.
Ronald

As always, the service, assistance and guidance from Todd is excellent and he is always a delight to deal with.
Robert

We found Todd to be very approachable, knowledgable and always thinking of the best possible outcome for us. We would highly recommend him to anyone. It is great just to bounce an idea off him and to know that we can always contact him if we have any queries or concerns. Contacting Todd was the best thing we have done for our financial situation.
Michael

The great thing about our Smartline adviser is that he didn't push us into any decisions and gave us plenty of time to think about our options. The information and service provided was practical and transparent for a young couple negotiating their first home loan.
Matthew

Todd is always keeping in touch and with quick replies to questions. He kept us informed right through the purchase process. I have already referred a friend to him.
Leigh

Todd was fantastic as my situation made things a little difficult and tricky at times, but Todd was very patient and accommodating. Thank you Todd
Deanne

Todd was outstanding, very helpful. I would not hesitate recommending him to my friends and business associates. He should be given an award for the trouble he goes through to help you. Good on you Todd keep up the good work.
Maurice

We have been fortunate enough to have had 3 loans in the past with Todd Haffner and every dealing has far exceeded our expectations. Todd is clear to understand, always contactable, always returns calls and sees every transaction through to the end. Todd is wonderful to deal with and would recommend his services to everyone. We had a situation where we went through another broking service which we thought was our only choice at the time and unfortunately it all went bad. We called Todd Haffner and he was quick to get our finances and life back on track, which go hand in hand and we will always be thankful to Todd for this.
Ian and Jodie

We had a complicated loan which required a lot of effort ,time & persistence by Todd , we really appreciate the work he put into helping us achieve our goal to buy our 1st investment property, Todd was always in constant contact all the way through the procedure & always had a solution to any problems that arose ,will use him again & will refer him to all of our friends, thanks again.
Robert

I have utilised the services of Todd Haffner as a mortgage broker for some 12 years. He is always most professional, efficient and is clearly dedicated to a high level of customer service. My experience is that Todd always has his customers best interests in mind whenever providing lending advice.
Steven

Todd exceeded all of our expectations! He was a true pleasure to deal with and ensured that everything ran smoothly with gaining our finance. He was professional, prompt and was more than happy to assist us at any time. We will strongly recommend Todd to all of our family and friends and look forward to dealing with Todd again in the future.
Melinda

We found that Todd and Tanya from Smartline put everything they had into getting the loan and settlement though before the required date.
Wayne

This is my 3rd Home Loan arranged through Smartline, I cant speak highly enough of their outstanding professional service.
Stephen

I was referred to Todd through friends and he made my first experience in buying a home really easy and I felt extremely confident in taking his advice. The whole experience was very smooth and I credit most that to Todd's hard work and expertise.
Rebecca

Todd has been brilliant once again, we have now had about 8 or more loans with Todd and highly recommend him to anyone. His follow up is fast and he is always thorough and considerate to our situation. I have also had many false alarms purchasing property though Todd is always there to do the sums and provide us with support and information he has at hand even if we don't proceed with the purchases. Always a pleasure.

Denise

Todd was very quick to respond and most helpful and informative.
Sharon

Todd could not have been more helpful. I would recommend his services to anyone and in fact have already recommended him to my daughter. We were kept informed at every stage of the process. Todd was approachable, informed and very professional. I would not hesitate in using him again.
Karl

Todd's level of service is exceptional and continues after the service is provided. I find this level of customer service to be a rare quality. I will not hesitate to conduct business with Todd in the future or recommend his services.
Phillip

We have always found Todd Haffner from Mortgage Force [now Smartline] to be extremely professional and has helped us to achieve our goals.
Roy

Todd has helped us with a number of property transactions over the last 10 years or so. He is always professional and very helpful. He understands our priorities and assists us to make choices that suit us.
Luke

Todd is the most capable dependable professional I have dealt with. I couldn't recommend him enough. His prompt response to any question is outstanding.
Peter

Yet again Todd has provided excellent advice and service keeping us informed all the way without us having to worry about any of the nitty gritty details.
Sean

Thanks Todd Haffner. Yet again you have made the whole process of buying another house simple and easy. This is now our third house of which we have used Todd and the personal and ongoing customer service you provide meets the very highest of standards that we appreciate.

Mark and Tamara

Todd Haffner is AMAZING! This is the second time we have used Todd's services and we will never go anywhere else. He was always available when we needed advice, helpful every single step of the way and treated us like we were his good friends. We recommend him every chance we get!
Marcus

We have had Todd look after us for quite a while with many house purchases and he has always provided exceptional care and attention to all our needs. Todd kept in touch with us at all times and answered all our queries extremely quickly. He is a very honest and trustworthy person.
David

Todd supported me through the whole process of arranging finance. Making it easier.
J Woods

Todd Haffner explained all the information and gave us choices.
P and J Brown

The customer service we received from Todd Haffner was excellent. He made everything easy to understand and did more than he had to in order to keep things moving nicely. We will definitely use Todd again and we will also recommend him to friends and family.
T Gray

I have every confidence in recommending Todd Haffner to family and friends. The service is great and he always delivered as promised.
S Lacklison

Todd gave us a friendly service, he promptly returned our phone calls, followed up on any queries we had and quickly sorted out any problems. Thanks for all your help!
B and K Brown

Through the years of dealing with Todd, he has been thoughtful, helpful and extremely efficient.
S Morgan

We have dealt with Todd Haffner for many years and are very impressed with his help. He took us through the process step by step and nothing was ever too much trouble. The staff in the office were also very helpful when Todd was not available. I would recommend Mortgage Force [now Smartline] and Todd to everyone.
M and W Van Roosmalen

I have had the great opportunity to be able to have Todd Haffner organise all our loans, financing and refinancing for the past 10 years. Todd has been a person we have come to trust and has given us the peace of mind and has enabled us to concentrate on the purchase or plan itself. Throughout the process Todd keeps you well informed with unbelievable promptness never keeping you waiting or guessing. When people make decisions that are so big and important in their lives they could do with reliable, friendly, professional and ethical service that you provide. We must congratulate and thank Todd and Mortgage Force [now Smartline] for their fantastic service that goes beyond what good is all about.. and that is striving for excellence in looking after their clients!
Peter

I would personally like to thank Todd for his professionalism and genuine desire to help us achieve the goals we had set out. Todd was able to listen to our needs and then work with us to put us in a position that we felt very comfortable with our financial position/decisions. Once again, thanks Todd for another smooth, hassle free loan service.
Craig and Pene

The service provided by Todd was faultless. We were never left in the dark throughout the whole process and have already recommended his services to several other people since.
Justin

We have used Mortgage Force [now Smartline] for 9 years now and find the service fast and professional. We have a broker we have been dealing with all this time and he provides and integral service.
C'est Moi

I sell real estate and deal with any number of brokers, Todd Haffner is quite simply the best. I recommend him to all of my family, friends and clients without reserve.
Ross

I have used both Todd and his Father Peter's services over the past 10 years and have always received exemplary service. Thank you both.
Paul

Todd is an excellent representative of Mortgage Force [now Smartline] and also provides a high level of professionalism, and personal interaction which is greatly appreciated in the current climate of Institutions' performance expectations. Todd is a dependable source of information pertaining to potential purchasing support advice, utilising his financial contacts and experience. I respect Todd's advice, and very much appreciate his determination and dedication whilst acting on my behalf during our transactions.
David

Todd Haffner has been my advisor now for approximately 10 years. He is ALWAYS available, is efficient, reliable and approachable. He explains the products fully, without being condescending. He is our Father Christmas!
Paul

Todd was very attentive and helpful throughout the whole process, and thoroughly explained our options to us. We would definitely recommend him to all our friends.
Adrian

The level of service offered was first class.
Gilbert

Every time we have used Todd Haffner the service has exceeded our expectations. Todd is always fully informed and keeps us fully informed and takes away any worries you have about your finances, that's why we keep coming back.
Jeremiah