Testimonials

What Tony and Sheryl's clients say about their service

Friendly and convenient service. Sheryl ensured she met with us at a time that was suitable for us.
Michael

Love the fast service. I have already recommended Smartline to family and friends
Travis Marks

Sheryl has assisted me with three loans in total and has exceeded my expectations each and every time. She is a pleasure to deal with. Her exceptional communication skills and willingness to assist her customers is one in a million.
Quen

We have always found Sheryl Smith to be very professional, prompt, informative and helpful with all aspects of our financial needs. Sheryl has gone out of her way many times in the past to come out to discuss financial issues with us in the comfort of our own home when it suited us. We have already recommended Sheryl to family and friends as she is a mortgage adviser that you can count on. Well done Sheryl keep up the good work.
Jason and Nicole

The service and advice we received from Smartline in Thomastown was second to none and I highly recommend Tony and his staff.
Craig

Tony was fantastic. The bank was slow at times but Tony was always on the ball moving them along. I thought this process would be really stressful but Tony made it so easy. Thanks for all your efforts Tony!
Anastasia

Having Sheryl look after our finance's was the best thing we did when getting started on our first home. She was a massive help in all areas of the loan processes including what the conveyancer had to do, as they didn't even know (giving us the heads up on what we should receive from them). She was always there to answer any questions even if they weren't part of her field. She was always clear and easy to understand when delivering explanations to us. I would definitely use Sheryl again as she made the process as easy as possible, came in to work on her annual leave day to make sure our loan made the cut off date and was always happy, easy to talk to and punctual. Lastly we were so impressed with her service we took her business card to pass on to everyone we know needing help in her field. Thanks Sheryl and Smartline for being such a massive help in our first home purchasing.
Phillip

I have experienced service from my broker that I think no other bank or broker would have provided me with like Tony Petrevski. I'm very happy to advise any of my family or friends to use him as a personal mortgage adviser and for any other reason that he will assist.
Goran

I had difficulty re-financing due to a poor credit rating. I had personally visited many banks that promised I would get a loan but it didn’t happen. I went to Smartline and the service is really good. Most importantly I really got to re-finance as promise and got out of a difficult situation with bad debts.
Kock

Tony was fantastic.
Fiona

I have had many dealings with Tony over the years, he comes highly recommended.
Mary

I approached my existing bank for a loan who didn't want to know me. My aunty put me onto Sheryl who was so happy to help. When the loan was ready to be funded my old bank called me to offer to help me as they wanted to cancel my new loan and do it them. I was happy to be able to tell them to forget it. After dealing with Sheryl from Smartline why anyone would deal with a bank directly is beyond me.
Leigh

Tony kept in contact with us every step of the way through both phone and email but also in those times where we were unable to respond to either he would text which made life a whole lot easier. Also he made time for us after hours with phone calls and meetings. Thanks for all your help Tony. We are more than happy with your work and have peace of mind.
Terri

I could not fault the service provided by Sheryl Smith in the slightest. She is polite, professional and friendly, and takes time to build a rapport with her clients. She has an excellent knowledge of her products and ensures she asks the right questions in order to find the right product to suit the client. She explains the product in detail and in plain simple english to ensure the client understands the product. She makes the client feel confident in their choice of product as she empowers them by passing over all her knowledge. She has kept us informed and updated throughout the approval process but the service does not end there. Sheryl contacted us after settlement to congratulate us on our purchase and to thank us for our business and to ensure that we were happy with the product and to see if we had and any further questions. As she had explained the product thoroughly earlier we did not have any questions but informed us to not hesitate to contact her in the future if we do. Thank you again Sheryl for all your help, I hope you go a long way in this business.

Geoffrey

I found my adviser to be very friendly with a ‘down to earth’ approach, whilst being very informed with all the options and home loan products that were available to me. I would not hesitate to recommend the services of Smartline, in particular my adviser (Sheryl) to any of my family or friends at any time. Thanks for a great hassle free experience!

Dianna

It is refreshing to be able to deal with a pleasant and extremely helpful person, Sheryl has been terrific in setting us up with all our loans. If I owned a similar business I would be offering Sheryl a great package to steal her away from Smartline. There are not enough people in the business world today that go beyond your expectations, Sheryl is one of these people her manner and work ethic is extraordinary. WELL DONE!

Garry

Sheryl was fantastic and I would highly recommend her to any family or friends. She explained all the different loans that were on offer and helped us make the best decision. She helped with filling out all the paperwork, even coming to our house after hours. She was very responsive and if I had any questions she was more than happy to answer. I wouldn’t hesitate in recommending Sheryl to anybody!
Alan

Sheryl gave a very well balanced approach to refinancing and helped us understand our needs and what would work best for us. Sheryl is extremely professional and demonstrated a very strong understanding of the market. I will be more that happy to recommend Sheryl to friends and family.
Matthew

This is the second successful loan handled by Smartline, especially with Tony Petrevski and his more than helpful staff over the years. I have no problem recommending Tony Petrevski or Smartline to my friends, which I already have, and I am sure other Smartline offices would be as helpful as the Thomastown office, if not they should use Thomastown as a model for success.
Bob

Tony was very helpful, prompt and easy to deal with. He made the whole process extremely simple for me. I was very happy with his work and strong communication.
Amanda

Sheryl did a fantastic job and I couldn't be more pleased. I have also recommended her to a couple of other people.
Dale

I'd like to thank Tony Petrevski for his wonderful help in getting my loan over the line, he worked really hard and showed great knowledge of the products I was after. He always contacted me when he required necessary information and was always polite and well spoken, good job Tony! I will definitely be recommending his services to family and friends.
Nikolce

Our adviser Tony helped us throughout the whole process. Right from the start before we even decided on purchasing, Tony was kind enough to spend time with us and assess our options. In regards to choosing the right loan, Tony thoroughly explained the different types of options. Coming from a technical background with minimal financial knowledge, Tony's advice was very helpful in choosing the right loan. Even with the runaround we got from the bank, Tony was determined to help us and eventually managed to organise everything. Very happy with the service. Would recommend Smartline to anyone looking for a loan.
Nikola

No matter how many questions I had, Sheryl always answered them. I think anyone else would have been annoyed by the amount of emails and call I made, but she was extremely patient and always willing to help. In the end I got a great product and everything ran smooth. Without a doubt Sheryl will be helping me again and again in the future.
Simon

Tony was fantastic. I first went to another broker who didn't want to help me because the loan was small and I am elderly. But from the moment I seen Tony he was so helpful and thanks to him I am in my own home again.
Lawerence

Smartline made my dreams come true. Thank you very much Tony Petresvki.
Orhan

After getting the run around from another broker, we went to Sheryl who was brilliant. She met out settlement in 16 days which we didn't think was possible. She even gave me a gift after the loan settled. Then after the loan settled she got us a 1% discount on all of our existing loans which she had no involvement in without us even asking for it. That is what I call outstanding customer service. Thank you so much Sheryl you are brilliant!
Merced

Very happy with Tony and would strongly recommend him to anybody needing finance. He is clear, simple and very efficient.
Brett

Tony is very knowledgeable and efficient, making the whole process a breeze!
Luke

Sheryl always provides us with the best service, she goes above and beyond to ensure our loan settles and everything goes smoothly. We have used her several times and recommended her to many friends, and we would not hesitate to do so again.
Jeremy

This not the first time that I've use Tony Petrevski's services to establish a loan, so I can confidently say from my experience with him that the service he provides is consistent of a high quality. He eases the process for me and is always available. In short, with his experience and knowledge, he removes the headache and complications in establishing a loan. I've said it previously, and I'll say it again: I won't go to the big banks for a loan anymore. Instead, I'll go see Tony!
Dean

After some mistakes made at my banks end, I didn't think things would seem to get sorted out, thanks to Sheryl and her great work. Things are all sorted now after waiting over a couple of months for the banks, Sheryl had things sorted in a couple of weeks as she predicted to me. Thanks to Sheryl, I am now on a better setup and certainly would recommend her onto others and return to her for anything in the future. Thanks again Sheryl. Fantastic work.
Deborah

Since moving our home loan across to another bank via Smartline years ago we have been kept in touch with market movement by Tony on a regular basis, when we started looking to buy our new car and upgrade our home loan tony was more than helpful to steer us in the right direction with the right loan and keeping us up to date during the whole process no problems a complete breeze.
Russell

I have used Sheryl for three home loans and each time she excels in her customer service. Sheryl is a valuable asset to Smartline. I will certainly use and would highly recommend Sheryl to others. Her dedication to her work is second to none.
Quen

I had great service the first time in arranging my loan so going back to see Tony was a no brainer. Stress and worry free is what I want and what I got. Makes everything nice and easy with no hesitation about making changes if and when they arise.
Rita

Sheryl is a fantastic helping us with our finances and loans, she is always great to deal with and we have recommended her to some of our friends, it makes dealing with our loan very easy when she is around to help.
Matthew

Tony Petrevski is an absolute professional. Not only is he knowledgeable and experienced, he pro-actively looks out for me. He takes the initiative to get me the best deals possible.

With my initial loan, Tony was able to greatly ease the process for me when one of the big banks was making things difficult. He took the headache out of it for me. I've used him for a number of other loans and I highly recommend him to others.

Using Tony as my mortgage broker is the best thing I've done in regard to establishing loans. I'm never going directly to a bank again for a loan!

Dean

Sheryl is a pleasure to deal with. Nothing is ever too much trouble and she always goes out of her way to make sure you are looked after.
Tate

Smartline's personal connection and dedication to all customers is amazing. We highly recommend them. Don't delay - call them today. We did and it was the best decision of our lives.
Craig

Once again Sheryl Smith has gone above and beyond the call of duty. This is my second mortgage that I have used Sheryl and Smartline for and I will be contacting them again to do my third. I have no hesitation recommending Sheryl Smith and Smartline to anyone.
Amy

Smartline offers services I didn't realise I needed. They explained things very well and made the loan process simple.
Linda

Personal is exactly what we got personal experience, care and problem resolution from our Broker Sheryl Smith.
Andrew

Sheryl is very knowledgeable about loan packages. Her helpful manner made switching lender easier. She was able to answer all questions in depth so allow us make an informed decision.
Ian

Sheryl was patient, informative, and explained why and what the best deal is for me. As a first home buyer, this was exactly what I needed.
James

We had used an advisor from another 'reputable' firm that was recommended to us for an investment loan several years ago. We approached them for advise this time and our situation just seemed too difficult with limited options. We were then referred to Sheryl by someone else. Boy, what a contrast. Nothing was too difficult for Sheryl, and she was always there when we wanted to talk to her. When the bank was after clarification on something, or challenged us on some aspect of our application, Sheryl was there to clarify and sometimes set them straight. We believe Sheryl made the process seem so transparent to us.
Cameron

I run my own business so I haven't the time to chase the best home loan rates. Tony and the staff at Smartline came to me, heard what I needed, sourced the best option, giving me 3 possible products. They explained each one and went onto find more options when required, then we chose from there. The whole process was seamless and time efficient. We have a long term relationship with one of the big four banks; they took three times as long to get back to me and couldn't match Smartline's deal. It was a no brainer.
Anthony

We had no idea what to do when we decided to build a bigger home for our expanding family. When we were referred to Sheryl at Smartline by a friend we could not believe how easy the transition was. From start to finish it was a seamless process, any questions we had were answered and made easy to understand. We wish we had found Smartline and Sheryl with our first home, we now recommend all our friends and family to see Sheryl at Smartline.
Jamie

We continue to use Tony for all of our loan needs as he has always been prompt, professional and willing to go the extra mile to help us.
Adrian

I was very happy with Sheryl's friendly nature. She still keeps in touch from time to time to see how things are going and keeps me informed of upcoming changes that may effect or be advantageous to our loan. I will and have recommended Smartline to anyone I know or speak to who is looking at getting a loan.
Nadia

I would like to personally thank Sheryl for all her time and effort. This is not the first time Sheryl has assisted me and I hope it wont be the last.
Kimberlee

This was my first time getting a home loan and Sheryl made the experience very easy and comforting. Her product and industry knowledge was amazing! She would answer questions straight off the top of her head and was very confident in her answers. From the start to the end of the process Sheryl was extremely helpful and prompt in her responses. I would recommend her to anyone seeking a load or just after some advice.

Carlo

Sheryl has been the best help... We would not be where we are now without her!! She helped us understand everything, we could not be happier and will definitely pass her name on and use Sheryl in the near future.
Dean

Sheryl provided great service throughout the entire process. She gave me great feedback and kept me in the loop every step of the way, calls and emails always returned promptly. This is not what you get from a bank. I have no hesitation in recommending Sheryl's services to my family and friends as I would want them to experience the exceptional service that I received. Sheryl is a credit to this organisation and is the best broker I have used and most likely the best broker at Smartline!!!!!! Keep up the great work Sheryl.
Tony

Sheryl was extremely helpful and pleasant to work with. Sheryl displayed excellent customer service, she explained everything in detail and was prompt in returning my email enquires. I have told my friends about Sheryl and they will be making an appointment with her in the new year for a home loan.
Quen

We liked that Sheryl was always contactable and always happy to help with anything. Nothing was a trouble and we did it all in our own home. Sheryl made it all seem easy. It was a pleasure using her and I wouldn't hesitate recommending her and the company to anyone.
Paul

I found Sheryl explained things in simpler terms so I could understand the total process of it all. She was always available to answer any concerns i had and still continues to do so. I have recommended family and friends to Sheryl, to no avail they are very satisfied and grateful for her service. I have full confidence in her and appreciate her support.. Thanks so much Sheryl.
Angelina

Smartline Personal Mortgage Advisers..... are exactly that. Sheryl advised and didn't push, our whole experience was personal. We are looking at another loan with Smartline only because of Sheryl's great service and efficiency.
Andrew

Smartline and Tony Petrevski are customer focused, and provides sound advice for mortgage solutions. They conduct themselves in a professional manner, and are always available to discuss the needs and concerns of their customers.
Mervin

Sheryl has always shown professionalism with constant communication and information regarding to our needs. She has also gone out of her way after business hours to help us with our financial needs. A credit to her and a major role player of Smartline. She deserves all credit and we would always come back to Sheryl for any further finacial assistance.
Jason

I though Sheryl did an amazing job throughout our loan process.She explained things in detail and made it easy for us to understand. I have already recommended her to other family members and friends.

Luke

Tony was very easy going, always contactable and made the whole loans process smooth and simple.
Ivica

Easy and friendly to talk to, Tony would listen and answer any questions you had no matter what.
Megan

The level of service and assistance we received from Tony was exceptional. he continued to keep us updated with where things were at. He even took the liberty of contacting a person at our new bank and arranging for them to contact us to discuss our new banking options. We would have no hesitation in recommending Tony and Smartline to anyone. Well done on great customer service!!
Dianne

We chose to use Smartline for our second mortgage after being extremely pleased with the service we received from our first. Sheryl is a pleasure to deal with and nothing was ever too much trouble. I have recommended smartline (Sheryl in particular) to numerous friends and they too have been very happy with the level of service provided.
The Dyer family.

Smartline is a fantastic service and I would highly recommend it to anyone who gets as confused as us when it comes to banks and loans. The people are all so friendly, yet professional and extremely reliable.
M & T Perrin

Have used your services for a couple of years now and have recommended several others to do so that require guidance and support.
Thomas

I think the service was great. I give 10 out of 10. Keep up the good work, very much appreciate all your help. Thank you.
Sharyn and Abdu

Tony always has your best interests at heart and provide a prompt and personal service.
George

I have been dealing with Tony from the Thomastown office. He helped us with our land loan and we went back to him for our building loan. Both times he was in contact with me daily (phone or email) regarding the progress of my loans. I was very happy with him and his staff. I have already referred friends to him.
Oliver

Smartline are amongst a very short list of customer service facilities that could boast excellence in customer service. The service we recieved from Sheryl Smith was fantastic and she should be commended for the way she conducts herself towards clients.
Garry

This is the second time we have used Smartline, we have recommended Sheryl to several friends and will definately be contacting her again.
Jeremy

We used Smartline when we bought our first home. We knew that our adviser would look after us when we purchased our rental property. We would recommend the service to anyone that needs a loan.
John

We thought it was excellent the way our advisor went out of his way to arrange meetings with us during times that suited us. One that I can remember, it was during a weekend and our advisor had a family bbq, he arranged to meet us us on his way to his bbq. Thank you Tony Petrevski.
Timothy

Attention management of Smartline Thomastown,
We wish to express our gratitude of the fantastic job Smartline has done in the smooth transition of our new loan and he should be congratulated for it.
We were able to contact them at our convenience and the signing of the paperwork was made so easy. They always managed to make everything seem so simple and of no trouble to them. In this day and age it is great to see so much care taken to the client.
We cannot thank them enough for making what can be a daunting task and especially in these trying times such a pleasure.
Please pass on our sincere gratitude.
Janine and Steven

The service I received from Smartline was fantastic; I will continue to use Smartline for all my financial needs. Keep up the great customer service!
Valentina

Sheryl and Tony provided excellent personal service, the loan details were explained clearly and they followed through all the way ensuring progress payments were made on time. This is the second time I have utilised the services of Smartline Thomastown and will use them again.
Christopher

We have had the utmost confidence in our adviser and have already recommended others to seek advice when needed.
Thomas

Smartline made it possible for me to buy my unit as they sourced the best loan for my needs and affordability. I am mostly impressed that for the entire process - right through to equiries to the final stages of the service, at all times my best interests were thought of the entire time. THANK YOU!
Sonia

Any mortgage broker could have arranged my mortgage for me but it was the personal touch that Sheryl Smith and Smartline provided that made it easier for me. The one on one meetings ensured I understood everything eliminating any stresses. The Christmas and birthday cards were a nice touch too. It was a very smart way so I didn't forget that Smartline as there and it worked.
Randall

I was extremely happy with the service we received. Smartline were more than helpful and didn't make you feel silly when you asked a question that they have probably heard one thousand times, they were always available and helped us find the best loan that worked for us and our lifestyle. Even when the bank messed up a few things on our file Smartline was there to calm me down and get it sorted out for me. The service we received after the loan had gone through was just as thorough as when we were first enquiring which was just wonderful.
Wayne

Great service, very personal and professional.
Robby

Thank you to Sheryl Smith for all the hard work she has put in for us.
John

Sheryl Smith is a fantastic help - she really understands your needs and will help you to the best of her ability. Thankyou Sheryl.
Erica

Tony Petrevski from smartline thomastown was right on the ball. he found a great loan for me and the following day a new and better loan came out and he was right back on the phone with the great news. Couldn't be happier with the extra effort he gave us.
Aaron and Lisa

I have used smartline for the last 3 houses i purchased. If I was not pleased with the service factor you can bet I would not have come back to use them.
I have also recommended them to my friends and relatives and have no hesitation in recommending them to anyone else.
Anita

My daughter highly recomend Sherly Smith. I wish there where more people like her, I have only known her for a short time and I trust her with my life. She has been fantasic, with service and advice. I will recomend you to all my friends and family.
Abdul

The staff were great and very helpfull it's nice to have caring people, we were not just a number.
Gail

Tony from Smartline - Thomastown is indeed exceptional. The customer service we receive is fantastic. The communication with them is friendly and extremely efficient. Their response time to our questions was excellent, and they were able to have our loan application completed within the short time frame we required. They are a wonderful team and I cannot express our appreciation enough.
Kind regards
Chris and Al

Initially, the thought of actually buying a home and having to arrange the finance seemed to be such a daunting prospect for me. Luckily, someone put me in contact with Smartine (Sheryl Smith). The whole process went very smoothly; from the types of loans available, helping me find a conveyancer, keeping me up to date with the interest rates and the progress with the application and subsequent home loan. I would recommend using Smartline, and especially Sheryl to anyone.
Joanne

I would recommend Smartline Thomastown to my friends great customer service.
Lynda

Smartline made the whole process very easy. We had advice from other financial advisers who did not provide the same level of quality service that Smartline provided. We are glad we decided to use Smartline.
John and Rachel

It has been a pleasure dealing with Smartline. We really appreciate the no nonsense advice, particularly as we were new to the world of mortgages. Every step was explained and we weren't made to feel silly asking questions that may have been obvious to others. Thanks so much.
Andrew and Kirsten

Smartline provided a very efficient and personal service. I was pleased with the loan solution. It was all processed and settled with zero problems. I have already referred my consultant to two other people.
Richard

My partner and I have been very thankful for the time, the recommendations and the advice we have been given along the way. All the stress on finances has been taken away from us, which we have been grateful for in organising our new home.
Tom

We thought the process of getting a home loan would be to difficult. That is until we met with our Smartline Consultant. He was able to simplify the process for us and was always available to answer any questions, day or night! Once we decided on a product we gave our consultant the information he required and left the rest up to him. Without him we would not be in the process of building our new home. Even after the loan was completed our consultant remained in contact with us and recently even sent my husband a Birthday card.
Melinda

Having a consultant arranging all the paperwork and forms involved with applying for a home loan saved me a lot of hassle. It took a lot of the stress out of the whole experience. My consultant was easy to talk to and explained everything at every step of the way and also followed up with phone calls.
Christine

I highly recommend Smartline, there friendly easy going incredibly helpful staff have made the purchase of our house smooth sailing. Thank you. It was much appreciated.
James

I have used your service a few times over the years and has always been with Tony Petrevski. We found Tony to once again deliver nothing but great service, my calls were always returned promptly, requirements were followed through thoroughly, and generally a great team. I highly recommend Smartline to anyone.
Thanks to Tony and all the team.
Daryus and Kylie

We really appreciated the customer service and advice that our consultant provided us. We are very happy with the loan we have chosen.
Matthew

The guys at Smartline are very proactive and are happy to chase up any issues we have with the lender.
Helen

I found the Consultants at Smartline to be very helpful and understanding. If I was unsure of anything they would always get back to me with an answer. Good service is hard to find and I would highly recommend Smartline to anyone.
Karen

Hey Tony and Team,
Just wanted to say thanks for your efforts in the new mortgage. I appreciate all the phone calls and emails to follow things up and make everything run as smooth as possible. You have all once again impressed the hell out of me with your customer service and attention to detail. Not once was I forgotten and I appreciate that very much. Well done to all at Smartline!!
Kylie

I would recommend Smartline to anyone looking for a loan. The level of support during the process, and the way they make it their mission to make it all happen, (as if it was their loan!), is outstanding. Our last loan had some complications where we were tight for time and facing the prospect of penalties, Smartline made sure everything was pushed through with time to spare. Even after the loan is settled, Smartline still check in to make sure you're still happy. They have the personal touch I have not seen before.
Mark

I was dealing with a mortgage from another country, a lot of the banks are very difficult to deal with as there are policies to not allow anything to happen unless you walk into a branch. Smartline helped me sort through all the issues i faced in a very easy manor. They took a lot of stress out of the situation.
Michael

If all your consultants were like Tony, you guys would be rich! Fantastic job and well done.
Nilla

Smartline gave me professional and competent service and advice. I received prompt and efficient information and all my queries and requests were dealt with responsibly. I would strongly recommend Smartline to all my associates and work colleagues. A truly great service and customer service was perfect!
Darren