Testimonials

What Wayne's clients say about his service

I have already recommended Wayne Dive to others!!! Great service which saved me a great deal of money to date.
Kelly

Wayne and Heather made the whole process soo easy for me. They kept me informed and up to date constantly. This being my first home I was very new to everything, Wayne made everything so clear and helped me understand the process so I could focus on the excitiment of owning my first property. Without Wayne and Heather I don't know what I would have done. Thanks so much!!!
Lauren

Wayne made the process very easy and I would highly recommend him.
Shane

We could not be happier with the service provided by Wayne. He was helpful, informative and suportive from our very first meeting, right through to the eventual purchase of our home (a long) 12 months later. He was always happy to take our calls, answer questions, and offer support.
(even while he was at the beach, on his day off!) We'd had so many friends and collegues tell us, obtaining their first mortgage was one of the most stressful things they'd gone through. Thanks to Wayne, we honestly found the whole process easy and stress-free! We can't recommend him highly enough.
Sandra

Wayne has stuck with me for many years despite not buying a place. A classic case of good customer relations management!
Minoru

It's great to see people who take great care in what they do. You never forget good service.
Louise

We could not be happier with the service provided by Wayne. He was helpful, informative and supportive from our very first meeting, right through to the eventual purchase of our home (a long) 12 months later. He was always happy to take our calls, answer questions, and offer support (even while he was at the beach, on his day off!). We'd had so many friends and colleagues tell us, obtaining their first mortgage was one of the most stressful things they'd gone through. Thanks to Wayne, we honestly found the whole process easy and stress-free! We can't recommend him highly enough.
Sandra

Effective result, prompt and useful advice and regular information, updates and follow up plus most important the personal service and interest. In over 35 years as a lawyer, I have not come across a Finance Advisor I am more impressed with. Wayne is a huge asset and credit to the industry and Smartline Group. I recommend Smartline and Wayne to all clients who have finance advice needs and will continue to do so.
John

Process was a bit rushed and kind of backwards due me having found a property and wanting a loan (rather than getting a loan approved, then looking for a property). Wayne took it in stride, dealt with it well and answered all my questions with patience and clarity.
Priscilla

Wayne was very efficient and made the entire process appear very simple. I am very busy with work and therefore was greatly appreciative of the seamless process (due to Wayne). He is fantastic to deal with and very pro-active - always cognisant of my requirements and guiding me effectively through the process.
Chad

Excellent service, fast responsive and great knowledge. Our loan was very complicated and needed lots of effort to get over the line. Wayne was nothing short of outstanding. I can recommend him highly for anyone wanting to secure a loan.
Christopher

Wayne and his team were a great help to us again with our refinancing. He has been a great help over several years now helping us obtain finance for a major renovation project and then refinancing our home and investment loans. We would recommend him to anyone.
Michael

Wayne Dive was always friendly and helpful and returned our emails or phone calls promptly. He knows his product very well and shares his expertise with you. He is your couch on your exciting journey of buying a property and thanks to his professional competence combined with his personal approach. He almost becomes a "part of your family".
Monika

Wayne and his team worked tirelessly to ensure that we were ready financially to purchase our home. His enthusiastic and professional approach was always present and his constant contact ensured that we were always up to date with the latest developments.
Patrick

Wayne and Heather worked tirelessly to get our mortgage sorted with the bank to allow us to settle in 4 weeks. They kept us very well informed of progress and possible snags at all times. They utilised their banking relationship managers to exceptional effect, allowing us to settle in a very short period, and with the product that best suited us. Have recommended Wayne to our friends and family in the past and would not hesitate to recommend them to anyone again.
Nicolaos

Wayne did a great job in 2009 providing options and refinancing an existing property and setting up a new loan on a new property. He also arranged a loan redraw this year (2011). All our experiences with Wayne have been first class. I would have no hesitation recommending Wayne to people considering refinancing or a new loan.
Anthony

Wayne Dive and Heather Williams were highly accessible to assist and very helpful. The excellence of their service and advise enabled us to achieve our goals within expected time-line.
Ludmila

Wayne's a fantastic broker, always there to talk on the phone & he made the whole process as painless as possible.
Oliver

To be able to hand over the process of gaining a loan to Wayne, instead of dealing with the maze of banking phone calls was a relief. Thanks Wayne and Heather.
Anne

It was all pretty seamless really - I was new to the house buying experience and my Smartline Adviser, Wayne Dive, walked me through it very patiently and very thoroughly. Thank you!
Victoria

Wayne Dive was great. Lovely guy, very helpful and guided me super patiently through the whole process.
Michael

Wayne ensured that the whole process was as smooth as humanly possible. The level of service exceeded my expectations and helped take the worry out of the process.
Stephen

Wayne Dive has assisted myself and my husband with two purchases to date. We have always found Wayne to be extremely helpful and always contactable. Nothing is too much trouble.
Would certainly seek his assistance again and will always recommend Wayne to friends and family.
Shelley and Richard

I would definitely recommend Smartline to friends, the process was seamless, they kept me up to date with how it was going and they are at the top of their game. Many thanks.
Elizabeth

I was extremely happy with the service Wayne provided! I will most certainly recommend him to my friends and family. I will only ever deal with him as he made the whole process seamless and did all the heavy lifting for me. Thank you!!
Candice

Wayne Dive did everything we asked of him and then went the extra mile for us. I cannot talk more highly of his professionalism, service, availability and just making the whole process easy. With so many other things to focus on - it was nice to know we didn't have to worry about finance. Cheers Wayne, until next time.
Michael

I found the service provided by Smartline fantastic and the team helped make a daunting experience less stressful. I would recommend the team to anyone embarking on the process of purchasing a property. Go team Wayne and Maria!
Cindi

Very happy with the communication that I received, I was informed every step of the way, which was really nice since I had no idea what the process was for buying a house. I would definitely recommend to my friends.
Karen

We dealt with Wayne Dive and found him to offer a very professional service. I would take another loan with Wayne in the future, I would only consider a new or re-negotiated loan with Wayne. His personal effort was exemplary.
Simon

The lending market is so competitive at the moment. I felt I could find a better mortgage than my previous expensive one. Wayne Dive made the whole process so easy, stress free, with the best options available and minimal fuss. I'm saving over $150 a month now and have a far better product. Dealing with Smartline was the smartest move I've ever made.
Ian

Smartline were helpful, efficient, diligent and reassuring throughout the entire home loan process. They made the whole experience not only painless, but enjoyable. I felt like I was in the best hands.
Kathryn

We have had the assistance of Wayne Dive for four home loans and through each Wayne has been a pleasure to deal with. His enthusiasm and dedication to his job is exceptional. All our friends that we have recommended Wayne to have also had the same experience.
Dimitrios

I was delighted at how quickly Wayne agreed to meet with me and how flexible he was with the time. He came in on a Sunday! I was also very pleased at the regular contact I received from Maria and how well informed she kept me.
Danielle

Wayne was once again extremely helpful, dependable and a pleasure to work with. We would have no hesitation in recommending him to any of our friends or family members.
Michael

As a first home buyer I found the team at Smartline (Maria especially!) to be friendly, super helpful and always keeping me informed of the status of my applications.
I'd recommend Smartline to anyone looking to purchase a new home - and especially to any first home buyer finding wading through all that new terminology hard to grasp.
They held my hand every step of the way - and now I have a new home!
Dayna

I like how they've kept in contact, even if just by email. I know I can always ring if I've a question, no matter how small.
Mathew

Throughout the time that I was searching for my property and after the purchase, I found Smartline (Wayne Dive) to be professional, always available and more than willing to help me with any questions or problems I had. He has also kept me informed of any relevant information since then. I would recommend Smartline to almost anyone purchasing a property, especially if it's their first time. A very worth while service, well done Smartline!
Ingrid

We would like to thank Wayne and Maria for all their help. Not only were they informative, very efficient but the hands on service was great.
Jane

Wayne Dive provides great service. He is always available to answer any queries and was very thorough in his follow up.
Lee-ann

I found Wayne Dive to be enthusiast, easy to contact, understanding and patient with me and my questions. Yes I am happy with the quality of customer service during the loan process and afterwards with the follow up information regarding his views on interest rates and other economic news. We need more Waynes.
Michael

Wayne was always contactable, extremely professional and consistently went above and beyond the call of duty. Our situation was not straight forward as it involved guarantors and he did an enormous amount of work. We would not have any hesitation in recommending him and Smartline to friends and family.
Michael

Our adviser, Wayne Dive, has been very helpful in all aspects of banking and the support he has afforded us was beyond compare. We would never receive this kind of support if we had dealt directly with the bank. We are happy to refer him to anyone thinking of applying for a home loan.
Raymond

Wayne Dive made the acquisition of my first property a seemingly easy ordeal. He put a new meaning to 'prompt service'. He was always available to answer queries. He was always very friendly, professional and hard working.
I am especially appreciative in how expeditious he acted in getting my loan approved given the short time available. He was contactable outside of normal business hours.
Wayne took responsibility and ensured that the process went smoothly all the way through. In all honesty, I don't think I would have achieved the purchase, especially given it was my first, had it not been for Wayne's professional and hard working approach. I will be more than happy to recommend your company and in particular Wayne Dive to anyone and look forward to using your service again. Thanks again Wayne.
Terry

Wayne Dive has been fantastic in following up my loan and kept me up to date. He also communicated frequently with my solicitor and saved me a lot of time. Thank you again!
Vitus

There is not really much else to say as the service and end results were outstanding. Except that Wayne Dive took the pressure off during a very traumatic time.
Lana

Wayne was the only Finance Provider/organiser (after having spoken to several) who actually listened to my needs, and then confidently explained the most suitable package to me - all the time linking this to my previously advised situation. Daily contact allowed me to focus on other aspects of my purchase; this instilling confidence in my choice to contact Smartline.
Post Sale interest was unbelievable!
An excellent job!
Gavin

The service provided by Wayne was fantastic. From start to finish, he kept us moving in the right direction and we actually enjoyed the process of purchasing our first home. Highly recommended!
Craig and Kath

Wayne Dive was a pleasure to deal with, he was very available to answer questions (even the silly ones). I have since referred him to a friend who has received pre purchase approval for his home loan and is similarly happy with the service.
Dannae

Wayne Dive is the best financial consultant you could ever wish for. He made every step of the process count in a timely and professional manner. There is nothing we could recommend to improve things with him on board.
Leigh

Wayne Dive was our consultant he was recommended to us by friends and as such was a godsend helping us through the Australian process of purchasing a house. We have already recommended him to our friends who are in the process of house purchasing and they are going to use his services.
David

I found Wayne Dive from Smartline Home Loans extremely helpful and informative in the loan borrowing process. He guided me through the procedure from day one, right through to post settlement. He also kept me in the loop when any developments took place. I would definitely use his services again and recommend any home buyer to give the Smartline team a go.
Brett

I was recommended to Wayne Dive by a friend of mine and from the moment I met Wayne, both my wife and I felt very comfortable with the level of service he provided. Wayne provided us with a number of options and supported us during that decision making process. We are very impressed with the service we were provided and I would highly recommend Wayne to anyone I know who is looking for a mortgage or to re-finance their facilities.
Adam

A lot of companies and service staff can learn a lot from the service that our consultant (Wayne) provided. We did not have an easy time with the bank process this time around and Wayne helped us through that with all the information we needed based on his many years of experience. We would not hesitate (and do not hesitate) to recommend Wayne to anyone. He made the purchasing experience a lot easier with his knowledge and experience with the buying process.
Natalie and Nicolaos

Wayne/Smartline got every last detail on my situation and found what is undoubtedly the best loan for my circumstances that would require the least amount of hassle from my end. At the end of the day all the footwork was taken out of the equation for me which is invaluable. I highly recommend Smartline to anyone who wants the easiest way to arrange a loan.
Daniel

Our consultant's flexibility in fitting in with my time constraints was helpful. The service provided was quick and painless, and the consultant was knowledgeable and helpful. Very professional.
Iain

Wayne Dive was really interested that we achieved our dream to have a home. We at first did not know if we were eligible, but Wayne helped us through the process, even through the loan application. I think without him we would not have got to where we are now.
Glenn

Wayne Dive was amazing. His professionalism, attention to detail, response rate and personality for the role was superb and we will use him for every purchase in the future.
Leigh

Wayne Dive is one of the best consultants I have ever met and I would refer anyone to him. He is very professional with abundant knowledge and he always keeps us informed and updated. He's always contactable and willing to offering his help. Thanks again, Wayne.
Jennifer

Our Smartline consultant was fantastic. Spending a lot of time with us and making sure our loans were at the best rate possible. I would definitely use Smartline again.
Regards,
Brigitte

I really appreciated the personal service that we got - we were always kept informed of what was going on, and felt we could get in contact at any time if we had any questions. I would without hesitation recommend Wayne to friends (and in fact I already have!)
Nina

Wayne Dive - LEGEND. I was never left wondering at the progress of my loan application. Wayne 'dotted all the "i"s and crossed all the "t"s. Cheers and thanks again..
John

Wayne was extremely professional. We came to him only two weeks before settlement and he was able to assist us in finding a home loan which fitted our needs perfectly. We would again like to thank him for his assistance and stress how impressed we were with the service provided. We will be recommending Smartline to our friends.
Michael

Wayne Dive is excellent in everything he does. A fine asset to your organisation. Totally impressed with his service, manner and professionalism. He delivers on his promises.
Rodney

I liked most the ease of the consultant coming to you. Plus Wayne Dive was very friendly and professional. If you're busy with little time to make trips to banks, I recommend talking things over with Smartline. They make the whole mortgage process much easier.
Mark

Very much appreciated that Wayne was able to check different scenarios for different properties when I was choosing between a few different units.
Kerwin

The services provided by Smartline and Wayne Dive were exceptional and met our expectations and above.
Dimitrios

Wayne Dive was our consultant. Day one he promised like many others he would keep me always informed, and he truly kept to his word unlike the others. It was a service beyond expectations from day one to after the loan approval and the follow ups. He is a great asset to your company. This was my third loan and the best experience in the worst situation. Thank you.
Alaine

Wayne was always available and willing to come to us at any time of the day. Greatly Appreciated.
Kelly

Wayne Dive is great - will use him forever.
Craig

Everything went very smoothly and our consultant was very helpful and always there with any answers that we may have needed.
Tony

Wayne was fantastic. As first home buyers the whole process was quite foreign and daunting but Wayne made it a much more painless ride. He took his time to explain everything and this put our minds at rest. The biggest surprise was the level of contact he had with us. The service didn't stop with us signing up on the dotted line. Happy to recommend Wayne to others.
Michael