We hope that you are fully satisfied with the services we provide, but if you have any complaints please notify us by contacting our Complaints Officer by:

  • calling 13 14 17
  • emailing clientrelations@smartline.com.au or
  • writing to Smartline, 511 Church St, Richmond VIC 3121
  • or by speaking to your Personal Mortgage Adviser who will refer you to your Complaints Officer

When we receive a complaint, we attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved.


Alternatively, you can log your feedback here

Contact Us


Australian Financial Complaints Authority

If we are unable to resolve your problem or you are not satisfied with the outcome of your complaint, you may refer the matter to the Australian Financial Complaints Authority (AFCA) subject to its terms of reference. It provides a free and independent resolution service for consumers who have disputes falling within its terms and its contact details are:

  • Australian Financial Complaints Authority:
  • Online: www.afca.org.au
  • Email: info@afca.org.au
  • Phone: 1800 931 678
  • Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001