Cheryl along with her husband Greg Underwood, brought The Mortgage Gallery to the Pilbara town of Karratha in 2006 as one of the first mortgage broking firms to service the Pilbara area.
Having lived in Karratha since 2003 and after becoming involved in Pilbara property themselves, realised the potential that exists in the property market. They now enjoy the opportunity to be able to help others in the Pilbara area realise this potential too.
”Our local community focus is something that we pride ourselves on and we have a proud involvement with the local sporting clubs and community organisations. We are regular supporters of the local Business Excellence Awards on a yearly basis and our own successful team has been well acknowledged within our organisation by multiple awards won over the years.”
The strong family culture is evident by all who deal with the team at Smartline Karratha.and Victoria Park (formerly The Mortgage Gallery) It is these family values that support our key standards: Intent, Values, Principles and Focus. It is our attention to detail, determination and nothing less than 100% customer satisfaction that drives us to deliver the best experience each and every time.
You can be assured that the team will make your experience one to remember.
Mobile: 0414 968 889
Rob joined Smartline (previously The Mortgage Gallery] in April 2001, after 10 year’s service with Westpac Banking Group.
In 2002 along with his wife Kylie, they established Smartline Victoria Park. After a long involvement in the regional areas of WA, Rob, Kylie and Kylie’s parents, Greg and Cheryl Underwood, opened Smartline Karratha, a successful regional office.
Having now nearly 25 year’s experience in finance and banking, Rob and Kylie run a successful and awarded team, built on strong family culture, and it is these same family values that support our key standards: Intent, Values, Principles and Focus. It is our attention to detail, determination and nothing less than 100% customer satisfaction, that drives us to deliver the best experience each and every time.
In May 2012 The Mortgage Gallery & Smartline merged, with the rollout to Victoria Park and Karratha effective Dec 8 2014 as Smartline.
You can be assured that Rob and the team at Smartline Vic Park and Karratha will make your experience one to remember.
- Smartline High Achievement Award 2014
Kylie commenced at Smartline (previously The Mortgage Gallery] with her husband Rob Whyte in 2001 and is the back-bone to smooth operations. Managing the busy administration and accounting for both Karratha and Victoria Park offices, Kylie ensures best practice is complied with at all times.
With the many changes to policy and procedures in an ever changing industry, Kylie ensures the office remains compliant and up to date with all facets of the business. The team’s strong family culture is evident by all who deal with Kylie and the team at Smartline Victoria Park and Karratha. It is these family values that support our key standards: Intent, Values, Principles and Focus. It is our attention to detail, determination and nothing less than 100% customer satisfaction that drives us to deliver the best experience each and every time.
You can be assured that Kylie and the team at Smartline will make your experience one to remember.
Born in Perth, raised in the Pilbara, Kylie joined Smartline (formerly The Mortgage Gallery) Victoria Park/Karratha in May 2007 as a Personal Assistant and after being a finalist for “Administration Member of the Year” in 2008 and 2009, then taking out the award in 2010, she decided to take the next step in her career and complete her certificate IV in Finance Broking.
Starting out as a personal assistant gave Kylie the opportunity to gain knowledge and insight into the broking industry as well as the hands on experience required to become a broker herself. She has a passion for excellent customer service and is focused on helping people reach their home ownership dreams. Whether you’re a first home buyer, property investor or simply after a change, Kylie is committed to providing efficient, professional service to make the process as relaxing, simple and convenient as possible.
Kylie now shares her responsibilities between helping Rob and Kylie manage the office in a senior assistant role and helping her existing and new customers navigate their way into home ownership. You can be assured that Kylie and the team at Smartline will make your experience one to remember.
Nicole Harvey – Personal Mortgage Adviser
Mobile: 0433 355 992
Nic brings with her, a strong family-focussed work ethic, which stems from spending her younger years in the family retail business, and understands how a business can become successful by treating it’s customers with the respect and care they deserve. She started her journey into the finance industry in 2004, with experience in client service, account management, with a move to lending in more recent years.
Throughout this time she has gained valuable knowledge on all facets of the loan process and was fortunate enough to be given many opportunities to assist clients in many different loans beginning with vehicle finance through to eventually assisting with home finance – her passion.
Nic says, “It is such a privilege to be able to assist in helping people reach their goals of first home ownership, or buying additional properties. Making it a great experience for clients, exceeding their expectations. I just love being involved in such an exciting step for so many Australians.”
It was an easy decision to bring Nic into our Smartline family, and she is a vital and well-respected member of our team.