Zhipei (Damon) Zheng – Personal Mortgage Adviser
Friendly, approachable and passionate about his job, Damon is a dedicated and reliable mortgage adviser who consistently goes the extra mile to ensure the best outcomes for his customers.
Damon loves getting to know his clients and always enjoys a chat. “I treat my clients as friends and I care about their livelihood,” he says. “I always go above and beyond the call of duty when looking at ways to help my clients build their personal wealth, just as I would with my friends.”
“Being a great mortgage adviser is about getting the right loan for each client, and ensuring it suits their personal circumstances. Once I get to know my clients, I can determine the appropriate loan for them and use my relationships with our lenders to secure a competitive rate.”
Damon’s knowledge and experience in lending over the years means he has faced all manner of different circumstances with his clients. He prides himself on applying his extensive knowledge of loan products and structures to find the ideal solution for every customer. “I continue to work towards helping my clients achieve their dreams, even if we have to look out of the box to get there,” he says.
Damon is readily available to answer questions throughout the week as well as on weekends. “I know that many of my clients work hard throughout the working week and prefer to do their personal admin outside of these hours. I’m very flexible – it’s about what suits my clients,” he says.
Damon can assist with all types of loans, including home and investment loans as well as business and asset finance. He is fully mobile and services all areas across the ACT.
- Smartline High Achievement Award Winner 2021
Parteek Singh – Personal Mortgage Adviser
Parteek is a dedicated, trustworthy and knowledgeable adviser who can assist with all lending needs, from home loans and investment loans to business
lending, asset finance, personal loans and car loans.
Personable and friendly, Parteek will always take the time to understand your lending requirements and financial circumstances.
“Once I properly understand your needs, I can select the loan product that suits your unique situations, making sure you don’t wind up in financial hardship down the track. Conversely, I also make sure that you understand your options and the lending product you choose so there are no nasty surprises in the future.”
Parteek strives to provide the best customer service possible, and believes communication and rapport is the key to being a great mortgage adviser. Patient and understanding, he is always available to discuss your options and answer any questions you may have.
“No question is too small,” says Parteek. “I am passionate about helping people navigate the sometimes complicated – and often stressful – lending process. I genuinely care about my clients and enjoy establishing relationships based on trust, honesty and mutual respect.”
“I will also discuss your future plans – be that property investment, your own business or borrowing to make a large purchase – so I can make sure I structure your lending with your future needs in mind. After settlement, I provide regular communication, updates and reviews so I can ensure you remain with the appropriate loan options over the long term.”
Parteek is fully mobile in the ACT, Melbourne and surrounds.
Liah Kang – Personal Mortgage Adviser
Friendly, knowledgeable and dedicated, Liah is a mortgage adviser who always puts her clients first. She prides herself on providing an outstanding customer service and exceeding her clients’ expectations every time.
Liah knows that open communication and understanding her clients’ needs are essential to being a great mortgage adviser.
“It’s about listening carefully and understanding each client’s situation – otherwise you can’t know what they need,” she says. “Loan products must be
suited to the client’s individual requirements and circumstances. They can’t put them in financial hardship down the track.”
Always readily available to respond to queries and questions, Liah is completely open and honest about all aspects of the lending process. If something isn’t going to work financially, she will let you know. At the same time, she will go above and beyond to make something work if possible.
Liah also ensures her clients fully understand the loan products themselves so they can make informed choices. Her knowledge and experience with the many loan products on the market means she is ideally placed to guide her clients through this process.
“I know borrowing can be a stressful time,” she says. “That’s why I’m here – I can alleviate that stress by taking on the admin, negotiation and red tape that goes with lending.”
Liah is based in Canberra but is fully mobile and also happy to help clients interstate via phone and Skype.
Nana Na – Personal Mortgage Adviser
Nana Na has been working in the finance industry for the past eight years, and joined Smartline as a loan writer and accredited broker in 2015. Since then, she has developed a reputation for excellence and is highly regarded by her past and current clients, who appreciate her willingness to listen, her insightful loan advice, and ability to guide them through the borrowing process.
‘When getting to know my customers, I always ask plenty of questions so I can get a good understanding of their financial needs,’ Nana says. ‘This allows me to negotiate the most appropriate loan solution for them.’
With a professional background in banking, Nana is highly knowledgeable about the lending products available on the market as well as banking policies. She believes the most important factor when arranging a loan is to make sure the client completely understands all the options available to them, so they can make a well-informed decision.
As a patient and proactive communicator, Nana remains in close contact with her customers from application right through to settlement and beyond. She provides regular progress updates, and is always ready to answer questions and provide assistance as required. ‘As well as providing professional expertise, my goal is to ensure my clients have a stress-free borrowing experience,’ she says.
Nana specialises in assisting clients with home loans and investment loans. She is fully mobile and services all areas of the ACT.