Glenn Harrison- Personal Mortgage Adviser

With over 10 year’s experience in banking and finance at two major banks, Glenn offers his clients an exceptional depth of knowledge across all aspects of the lending process; both residential and commercial.

This broad knowledge base means he is able to assist with any lending requirements, from home loans to complex commercial loans.

Glenn’s experience in banking also gives him a unique understanding of the stress and challenges that borrowers face, and alleviates this by offering an outstanding mortgage broking service.

“Applying for a loan can be challenging and sometimes daunting,” says Glenn. “I help people navigate through the journey of finding and applying for the right loan, by simplifying the process for them and doing most of the hard work.”

Glenn focuses on finding the best solution, especially when presented with a challenge. “I am always open minded to different strategies and options, rather than just running with a fixed process. Every client is different, so it’s important to adapt to that. When you understand the finance process end to end, you tend to be able to find a way forward.”

Glenn is also very passionate about ensuring he understands what his clients need – both for the immediate loan situation and in the future. “It’s only once I understand my clients’ needs, that I can develop solutions and provide advice on how to achieve their goals.”

Glenn is a trusted adviser to many, who prides himself on being honest, reliable and completely committed to helping his clients in the best way he can.

Glenn is based in Bendigo, Central Victoria and is fully mobile across the broader region.

  • Smartline High Achievement Award 2019
  • Smartline Franchise of the Year VIC/TAS Finalist 2019
  • Smartline New Franchise of the Year Winner 2018
  • Smartline New Franchise of the Year VIC/TAS Finalist 2017
  • Finalist MFAA Awards: Regional Finance Broker Award 2019

 

Joanne Tyndall – Loans Administrator

Jo is our friendly and extremely experienced loans administrator, who has worked in the banking and lending industry for over 10 years.

She is highly knowledgeable about the various loan products and can assist our clients with all queries.

Caring, approachable and highly organised, Jo has a great rapport with our clients, advisers and stakeholders alike. She ensures clients remain updated on the progress of their loan application and works closely with our advisers to follow up whenever needed.

In essence, Jo makes sure that everything we do for our clients runs smoothly. Her previous roles in lending with ANZ and as a paralegal preparing loan documents and conveyancing means she is highly versatile and very well-versed across all lending
needs.

“Customer service is very important to me,” says Joanne, “so I make sure I’m always reliable, efficient and organized. I know the loan process can be stressful and if clients know they can rely on me, it helps alleviate some of their worry. I’ll always follow through on what I say I will do, and ensure any problems are solved with minimum hassle.”