What Gerald Olstein’s clients say about his service
This is the second time I’ve used Gerald for financing property … I find him extremely helpful knowledgeable, and always will do whatever to make dealing with banks as painless as possible.
I have used Gerald a few times and I have always found him to be very helpful, contactable and efficient. I have no problems recommending Gerald to friends and family – and have done so a few times.
Great person, good adviser and excellent support.
Worked really hard to secure the mortgage in a very short period of time to allow settlement on a new property.
Gerald is a pleasure to deal with and has been of great support for all my loan needs.
Always a pain free refinancing process.
We didn’t make it easy for Gerald. Our previous loan provider played the games he’d suggested they would play, and ultimately delayed the overall process for us by 2-months – but Gerald was always amiable, accessible and calm. A pleasure to work with.
Even with Gerald going on leave, he passed our file over to Jim Ellis and the whole process was fantastic
Fantastic service – Gerald made a daunting process much easier & simpler. I have used Gerald before and would certainly use him again. I have also recommended others to him and would do again.
Gerald has always gone beyond what I would expect.
Gerald was always happy to answer any questions I had. Helped with the paper work. Made the process very easy & not stressful. Have already recommended him onto to others.
Many thanks to Gerald – he helped my family through a lengthy sale and purchase process and was always incredibly helpful, diligent and courteous. David & Anne
We were hurtling dangerously through the mortgage universe, unable to gain control of our ship and no safe landing in sight. Then, from nowhere SS Smartline, the unconquerable Captain Olstein on the bridge, pulled us safely into the tractor beam. Captain Olstein guided us safely to our first planet.
Gerald goes beyond what is expected to ensure things happen when they are supposed to . We would highly recommend him and we are return customers with our purchase being the second property that Gerald has assisted us to purchase.
As I was due to leave Sydney within 5 or 6 days of exchanging contracts on a property, I needed to receive quick, accurate advice on mortgage loan facilities, and more importantly, I needed to be able to execute all documentation within days of the granting of a loan.
Gerald always comes to talk to us at a time that fits in with our schedule, gives us great advice covering all the options, and follows through the process thoroughly whilst communicating with us on a regular basis. He just makes the whole process stress-free!
I love my broker because I have a very poor credit rating and he assisted me in refinancing my loan which without losing his patience.
We love our broker because he is honest, trustworthy, friendly and he always keep us up to date with what is happening in the market. From decisions made in the Reserve Bank of Australia to changes in the loan rates. We believe that he has a great ability to communicate finance information in a very simple way, making it easier for the customers.
I love our Broker Gerarld Olstein because he made life so easy for us, he gave us great advice and supported us right to the end. He was available each time we had a question and always responded with smile. For his help we are very grateful and appreciative.
Provides prompt, efficient and timely feedback as and when requested and would strongly recommend his services to anyone looking for a mortgage
Gerald has been my broker for almost 10 years. Over this time he has provided excellent, fast and informative service without fault. Over that period of time I can honestly say I haven’t received that high level of consistency from any other customer service provider anywhere.
Gerald was AMAZING during the whole process. He was patient with my lack of understanding and helped me through each and every part of all the forms. He always returned phone calls promptly, regardless of the time of day or day of the week. I can’t thank him enough!
My broker helps me finance my lifestyle and he’s with me all the way. He offers me a hassle free route to the best possible lending rates and a relationship built on a commitment to ensuring I have the best possible deal at all times.
I love my Broker because I wouldn’t have my first home without him! I was always well informed, got the loan tailored to my situation and got a great interest rate. A seamless transaction despite the vendor unexpectedly passing away! I love my broker!
Gerald has been a wealth of knowledge and advice throughout the purchase of my first house. His regular email updates keep me well informed as to what is going on in the market and what options are available to me. Big thank you to Gerald in making a potentially daunting process very easy.
Smartline’s Gerald Olstein personifies the exemplary service one expects from their mortgage broker. As a first home buyer with limited knowledge about purchasing a property, Gerald’s experience and insight provided me with valuable assistance. But most importantly, Gerald took a genuine interest in finding the right home loan for me.
Gerald goes above and beyond to make life easier for his clients. Negotiating our new loan was very tedious because the banks involved would not communicate with each other, but Gerald persisted, wore them down, and eventually smoothed the passage to settlement. He kept us informed at all stages. I recommended him to my daughter and she was equally impressed. He’s the very best!!!
As my circumstances were unique in I have a bad credit rating, Gerald found a product that helped me out of difficult circumstances. His management of the lender was outstanding as the lender continually varied it’s requirements.
Ours was a particularly difficult settlement with our lender being most uncooperative and obstructive, but Gerald persevered and kept me well informed of all stages. It was very much appreciated.
Gerald was very attentive to ensure that process moved smoothly up to settlement.
From the first time we contacted Smartline and met Gerald Olstein, we have been well informed of all aspects of the mortgage and home loan situations. From regular emails and reports to RBA decisions and bank interest rates. When we finally decided to go ahead and change lenders, Gerald was available when we were free to see him, came to our house, explained everything to us (sometimes two or three times – for my benefit) and was friendly, courteous and LISTENED to us. He found a great deal for us and helped us with every step of the process. He was from beginning to end, and beyond, extremely helpful, attentive, knowledgable and supportive. We will be recommending Gerald, and Smartline to all our friends.
We have had a long standing relationship with Gerald Olstein. He is a central part of all our mortgage decision making and he has been excellent in finding us the best mortgage for our circumstances. We have been delighted to refer him in the past and will certainly aim to in the future.
I cannot thank Gerald enough for his assistance with our loan. It was a joy to work with a professional who was empathetic to our needs and time frames. Gerald made the application process easy and was always available to assist me with my questions. I would recommend his services again and we will certainly be contacting Gerald when we are looking to purchase another property.
I found Gerald to be very professional and helpful.
Gerald was a very informative very knowledgeable representative of Smartline and made the whole loan process very stress free. I will strongly recommend him and the Smartline service to any of my friends that are going through this process. Thanks Gerald and Smartline.
Gerald went above and beyond to facilitate this loan for us, dealing with institutions on our behalf when our documents went missing. This is the sort of service I have rarely experienced before. To top it off, he sent us a lovely hamper when the loan was settled (it should have been the other way around!)
Gerald Olstein went above and beyond, and kept things rolling when the bank was trying to take it’s time.
Gerald Olstein in particular provided excellent service. He was very helpful, honest and efficient. I would have no hesitation in recommending him to anyone.
Gerald came to meet with me at my office several times and was extremely helpful with completing the forms and process which saved me a great deal of time and stress.
My advisor went above and beyond any reasonable expectations, even driving to the bank’s head office himself to pick up the documents and making sure everything was processed in time. I would have no hesitation in recommending him to anyone.
I would also like to thank Gerald for his prompt resolution of a number of problems that were in fact caused by the bank and therefore out of his hands. Gerald was able to contact the right person quickly and kept me informed throughout the process.
Gerald was most helpful during the loan identification and application process, and very understanding when the settlement on our investment property hit some unexpected snags. He remained contactable throughout the busy Christmas and New Year period, and made sure the bank were aware of the situation ( and the fact that the delay was not our fault!). Thanks for your valuable help – and for the very generous gift basket we received.
The Smartline consultant (Gerald Olstein) who managed our loan application process was referred to us through a work colleague. Gerald was quick to understand our specific needs, and was able to provide a thorough assessment of the options available to us. He was able to successfully progress our application in line with the tight deadlines imposed by us.
In short, Gerald exceeded our expectations, and we will not hesitate in recommending Gerald to any friend in the future to assist with their needs.
Gerald Olstein was very professional and ensures our needs were met. He was able to meet us at our work location and assisted us with the completion of our application. He was able to waive the application fee and followed up with our bank and solicitor to ensure that it all went through smoothly. We were very happy with Gerald and also were pleased to find a nice hamper delivered to our new home. Which was a very nice touch. We will recommend Smartline to our friends and will hopefully be using you again in the future.
Gerald Olstein was our consultant for a second time. Every day was costing us money on a high interest rate so Gerald worked quickly to identify the most appropriate loan for us and reduced the rate by over 0.5%. We highly commend Gerald for his service and knowledge of products and have previously referred him friends.
Gerald Olstein was very clear about the options available to us (we needed to refinance two mortgages to improve our cash flow). Gerald kept us up-to-date with the loan application and followed up with the bank when a Stamp Duty refund was slow in coming. We were fortunate to have Gerald recommended to us – he did a great job.
We like that Gerald comes to us at a convenient time, rather than having to go into a branch. Gerald has now helped us to twice navigate through the maze of hundreds of different mortgage products out there. Through his advice we were able to save significant amounts when compared with the standard, “high street” loans.
Gerald was very quick to return calls, he was contactable via phone or email and happy to meet us at a time and place of our convenience. Our consultant was very pleasant and gave us information is a readily understandable manner. He was able to be contacted readily and always returned calls. The final congratulatory gift was a very nice ending to a very smooth process.
Thank you so much for your help to secure a loan. We wouldn’t have got here without you! We are extremely happy to have finally got our home and will happily recommend you to our friends when they want to buy.
Angus and Araceli
The fact that Gerald will come out to my home for discussion etc is a big part of why I have continued to use Smartline. Gerald always makes things clear and easy and I feel confident of his professional capacity. He is also friendly and approachable. All in all, the service is so good that I would not think of going elsewhere.
Gerald was terrific, he kept us informed of progress and worked quickly.
We have already recommended him to others who were also impressed.
Gerald is always very helpful and easy to get in touch with, we recommend him to all our friends.
Gerald Olstein, a Smartline Mortgage Consultant performed in an exemplary professional manner in securing dual loans for me in very difficult circumstances.
Gerald Olstein was professional at all times and provided an excellent service, right through to settlement of the property.
I liked the fact that Gerald was close by and it was no bother for him to pop by any time. He kept us informed all the time and had a very positive outlook on the outcome of our approval the whole time. We have no hesitations on recommending Gerald and have already done so, and will definitely be using him again for further loans.
I found Gerald Olstein to be very patient and helpful. I have recommended him to friends.