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1-15 Barr St, Balmain NSW 2041

Client Reviews

What Ian Simpson’s clients say about his service

Friendly professional advise goes out of his way to always put you first.

Ian and Elizabeth have helped us with 4 loans already. Some loans are straightforward, others are not. The one thing aspect that is consistent throughout these transactions is the exceptional customer service that we have received from this dynamic team. Words cannot express our gratitude towards them.
Thank you Ian and Elizabeth for all your help and support. We have been recommending your service to all our friends and family.
Tran and Peter

Nothing was too hard for Ian (and Liz ) . Seamless service and we were always kept abreast of application progress. Happy to give verbal reference if necessary.

As always it was a pleasure to deal with Ian (and his more than helpful assistant).  Extremely stress free and easy process.

I couldn’t recommend Ian enough. He made the whole process smooth and easy, almost too easy.  I cannot wait until future dealings with Ian and I can assure you they will happen soon enough!!!

Friendly service, very understanding and professional.  Thank you

Ian was very friendly and a pleasure to deal with.

A big thank you to Ian and Liz on organising our investment property loan. Extremely reliable, nothing was ever an issue and very helpful! We will be back! Thank you Smartline!

Both Ian and his Co-worker were very helpful and very easy to deal with and approach with the silliest of my questions …  I always recommend the services of Ian and his team to all my friends.

Ian made everything simple and made the process of getting a mortgage much less stressful than it would otherwise have been.

The service I received from Ian was outstanding, everything I threw at him he handle without an issue.  I am now a strong advocate for Ian in our town (Mudgee) and when people ask me about their banking (as I was in finance for 8 years) I am referring them directly to Smartline and Ian Simpson.


Can not praise the team enough, they did an excellent job will recommend to all seeking a home loan. Thank you Ian & Elizabeth.

Exceptionally happy with service thank you. Calls were returned, emails replied to, advice given – all in a timely and relatable manner.

Ian Simpson is a kind and considerate man who knows all the providers inside and out. He was able to look at our individual circumstances and offer us numerous options. He was only a phone call or email away and was only too happy to help! Thank you for your help and support in buying our first house.

I would highly recommend Ian to anyone who is after a friendly, professional  and knowledgeable interaction. Ian went above and beyond to make sure my loan process was smooth and effortless as possible and he explained everything in simple terms which both I and my husband could understand. He also kept me updated every step of the way. Fantastic service, very knowledgeable and helpful. Thanks Ian for all your help.

Was easy and fast.

Ian and Liz make everything so easy! They keep you updated on how the loan is progressing!! They are a great team Sand would highly recommend them.

Ian was very helpful and friendly made process a lot easier than dealing with banks. I will recommend Ian to family and friends thank you.

Listened to what we wanted and guided us to the best possible option. We also know that we will have continued support over the years. Thank You!

This is now the second time we have used Smartline and in particular, Ian Simpson. Ian is a true professional who assists and guides his clients through the entire process with reliable and easy-to-understand advice. Ian’s team, including Elizabeth, are fantastic – keeping you updated along the way. I would recommend Ian and his team to all those wishing to get into the property market.

Ian has been extremely helpful and professional at all times. I have already recommended to him to friends and family, whom have already made contact with Ian.

Ian was extremely helpful and he explained everything in terms that we could understand as this was our first home loan we had a lot of questions. Nothing was to much trouble for Ian, for instance we hadn’t heard about the bank appraisal so Ian jumped straight on the phone to find out what was happening. He was very approachable with everything, l have told family and friends to go and see him, big pat on the back for Ian and a massive thank you, he made everything so easy.

Thank you to Ian and his team for again providing outstanding customer service and support. This is our third home loan through Ian. We have recommended Ian to at least four other friends and family who have used his services. We will continue to use Ian into the future for our mortgage requirements.

Using Ian Simpson from Smartline has been a great experience. I now use Smartline for my bank loans, my car leases, farm equipment leases, and life insurance. I’m sold.

Ian and his team are very professional. I wouldn’t use anyone else for my needs in this area. Their attention to detail is second to none and they are always available for advice and guidance on the right way to do things. They are our family’s choice including my kids when it comes to home loans. Perry

Ian Simpson has been the most amazing support to me over the past ten years with 3 different mortgages. He is always so helpful and informative and always takes the time to make sure I get set up with the best products. I sing his praises wherever I go. Sincerely,

Ian made the experience of purchasing our new home more pleasurable as we had such a smooth process with getting the finance all the way through to settlement.

Very responsive and nothing was ever a problem. Very friendly.

My Adviser was more than helpful and happy to look at different options than first recommended. I was informed of any changes every step of the way. I have already recommended my adviser to someone at work and he is more than happy as well.

I would also like to thank Heather Williams for providing her assistance at the end of the process.

Ian was happy to provide us with advice that was best for us, without any agenda, which was very much appreciated. In the end he was able to get us an outcome when many others appeared reluctant or unable to do so. Thanks very much.
James & Lisa

Ian has completed my last 2 mortgages and my brothers. I could not be happier with the hassle free comprehensive services Ian and Elizabeth have provided to me and my wife. No question too hard, they always jump right onto it and provide an extremely proffesional result and have always provided very competitive rates and solid advise. I’ll be sticking with Ian for good!!  I recommend his services frequently to friends and associates.

I recently refinanced through Ian Simpson. I have nothing but great things to say about the way this process was handled. Ian helped me choose the right product and kept me up to date at every step, so I always knew where we were up to and what to expect. I had papers ready to sign within a very short period, which would have taken months of pain had I gone directly to the banks. Thank Ian

We would like to thank Ian Simpson for advising us on our recent investment home loan. He was easily contactable and explained things in layman’s terms. We would have no hesitation in recommending him to anyone requiring finance.

Very fast approval and no hassles.

I can’t fault Ian’s service and attention to detail. I am originally from the UK and this is my first home purchase in Australia. Ian and his team made the effort to assist me with advice on how the purchase process operates and guide me through that process. I firmly believe that he also researched the market thoroughly and recommended to me a loan that not only represented good value but also had the features and flexibility that suited my individual needs. Highly recommended.

This was the second property Ian Simpson has helped us purchase. There is no way we would go anywhere else. He is a star.

Ian’s customer service manager Heather was excellent as well.

Ian was a pleasure to deal with, efficient, friendly, professional, available and knowledgeable. He was recommended to us and I would not hesitate to refer others to him in the future. Thank you!

Ian is the person we go to for advice and for all our needs in regard to financing. He is always well balanced and thoughtful and understands our position very well. I recommend him to many people, including our own children who have also used his services.

Ian Simpson was recommended to me by my brother to refinance and access equity in my home. He did a fantastic job and I would recommend Ian to anyone wanting an easy and stress free home Loan process.

The loan process was made easy for us. We were very apprehensive about doing the groundwork for the loan and going with Smartline made the whole process so easy . There was nothing to worry about. Everything was explained to us in a language that we could understand. Any queries were answered almost immediately. Great Service!!

Friendly, efficient and knowledgeable great combination that met our specific needs!

Great experience. Please thank Ian & Heather for us again!!!!

Ian and his team did an amazing job, it couldn’t have run more smoothly. We had a few hiccups through our settlement and exchange process and Ian and his team handled it with ease. They made our lives much easier and handled everything with great detail. The teams professional approach and work ethic deserves great accolades! We will be using Smartline for all future purchases and be recommending Ian and his team to family and friends.

All very smooth and easy. Thanks Ian and team.

Ian helped make sense of all the mortgage jargon that just goes over my head. He took the time to understand us and our situation which helped guide with options that best suited us. Never once did we consider that we could keep our current property and still buy a new home but Ian added this as an option and we took it. Best decision we’ve made and it wouldn’t have happened if it wasn’t for Ian’s knowledge and proactive nature. It seems that Ian has a great team around him as well. Heather was brilliant in support and the follow up post settlement was a nice personable touch. They both really rode the excitement wave of buying a new home with us – like we were their first client. I was recommended Ian by a friend and I have now recommended Ian to another friend and they are impressed with him as much as we were. Thanks for the opportunity to give feedback.

Ian was fantastic! He was always keeping me up to date with phone calls, emails and texts. I would recommend him to anyone. Explained things very simply to us and really understood what we needed for our family.

Ian was outstanding and provided all the information we needed. He gave us frank and honest advice and helped us make the decision. Fantastic effort all around.

My entire experience with Ian was wonderful. From the time I walked in to enquiry about home loans to my exchange he was always willing to answer any questions I had. He kept me updated regularly and seemed genuinely excited for me Very happy customer!!!

The best mortgage broker experience we have had. Smartline managed to source loans where another local broker could not.

We would both like to thank Ian for his assistance, he made buying our first home an easier and more enjoyable experience.

Ian Simpson is very friendly and professional and goes out of his way to ensure a smooth, pleasant, stress free home  loan experience.

Outstanding service from Ian throughout the process and certainly happy to recommend his services. A great experience and a clear expert in his field.

Over the past 5 years Ian has help me ana lyse potential property purchases and has been very patient in his approach extremely willing to to run a new set of figures… we finally got over the line and have now bought our first property would not have happened with out him!

I was knocked back for a home loan after more than 10yrs with the one bank – Ian from Smartline came over, assessed my situation and promptly gave me the good news that he’d be able to help. He was wonderful to deal with and I would recommend him to anyone and everyone. It’s nice to know when the ‘big four’ say no – there’s someone who will say ‘yes’ which is what every buyer wants to hear! Thanks for such great service, I will definitely use Smartline again.

Ian did a great job in helping me with the process of finding the right solution that I needed for my mortgage. He was always available to talk to if I had any questions and I would highly recommend him to anyone.

Ian Simpson and his team more than exceeded our expectations. We purchased a property in Sydney while living overseas. Ian helped us arrange a new mortgage and re-mortgage an existing property. Even with the time zone differences we never felt they were out of reach. We are very pleased with the bank recommendation and the total service from Ian and team. We recommend Ian highly. Darren and Kate

There was no request too difficult or no question unanswered. I felt supported throughout the whole home buying process and as a first homebuyer, it was all made a lot easier than I was expecting by a very knowledgeable and service oriented broker. I do love my broker and would never contemplate getting a loan any other way.

Ian has enabled us to fulfil our dream of owning the property we have always wanted.  This was after our long term broker was unable to help us.  Could not ask for any more in a broker.  Professional, prompt and made us feel like his ONLY clients.

Ian made our lives so much simpler setting up our original mortgage. We didn’t really know where to start! He has provided excellent advice and support for the last 4 years, including finding us the best deal when we recently refinanced.

We love our broker because Ian got a really good deal for us and also was a completely patient person with our endless queries during our first foray into home ownership and the world of mortgaged life!
Kelly s

Ian is the best! He’s always calm and reassuring in what can be a time of high stress. And with his ongoing advice we’ve quickly refinanced as the interest rates tumbled, and just as quickly fixed a low interest rate before they once again climbed. We are forever grateful for his service.

Having a home loan pre-approved: easy. Finding the right home: not so easy.

Friendly and professional. Great job.

Ian and Heather provided myself with excellent service around the clock, no issue or query was a problem and solutions where provided within a few hours. Great service, knowledgeable and would definitely suggest to friends.

Ian made a difficult financial transitional period for me more easy and was extremely helpful, I would certainly give my whole hearted endorsement without reservation. Thanks to IAN and “Smartline”

Ian’s advice on the timing of my loan fixing saved me 0.3% off my fixed rate, which demonstrates his excellent understanding of interest rate markets over and above his knowledge of the mortgage products available.

My friends and I have dealt with Ian for many years on mortgages. Ian has an immensely good skill of translating things in to layman’s terms, is incredibly patient, easy to relate to (far from a hard core sales man), consultative, very approachable and appears to “go all out” to give the very best service possible.

Even when he went on holiday, he was helping us out via email. Thanks a million Ian

Through a difficult transaction Ian and his team remained composed and supportive. Once again great job.

I will never deal directly with a lender again. Smartline made the whole process a breeze.

Ian and his team (at the Balmain Office) were fantastic! They were always on hand to answer questions either via phone or email and Ian even spoke with us on a Sunday morning just so that we could get everything ready for the Monday! Fantastic service, great people. Thank you!

Ian has been my adviser for over 5 years and always goes above and beyond .. I recommend him to anyone who listens !!

Ian was away during my loan process, His efforts before hand to secure and lodge paperwork was excellent. Heather Williams took over and kept me up-dated during the CBA process and the First Home Grant process, Her efforts were remarkable and i was very happy with all the work she put in. I’ve already recommended Smartline to friends.

My wife and I are so proud to be able to deal with Ian. What would we do without him, he answered every question promptly. Highly recommend him. Cheers Ian

Ian and Heather were extremely helpful and patient with me throughout this process. Ian initially talked me though the whole process as I’m a first home buyer and was incredibly helpful and answered all my questions. Once I was going through the process of the cooling off period and getting to final settlement – Heather was so quick to respond which I loved. Ian was always on standby during this time too and jumped in when required. I have been really happy with the service and without Ian and Heather I would never have understood or made it through this period. They have been invaluable.

Ian Simpson was recommended to me by a good friend as an intelligent, smart fellow who could be trusted to put my best interests first. I was not disappointed in the least, I found him to be very knowledgeable, patient, understanding and extremely professional. His warm nature enabled me to ask questions that may have seemed silly to others and he was always happy to take the time to answer my calls. I would recommend Simmo to anyone in the same position as me and will definitely use his services again if the situation should arise.

This is the second home loan that we have organised through Ian. I would have no hesitation recommending him to friends and family (and have in fact already passed his name on to several people).  Ian provided outstanding customer service, was available at all times including after hours and on the weekend and answered our questions (even the silly ones!) promptly and in an easy to understand manner. I will without question use Ian again when next purchasing a property.

Ian Simpson was wonderful. He made my first home purchase in the midst of my busy workload less daunting. I felt like he held my hand the whole way. I am very grateful!

Ian and his off-sider Heather provided a great service as always, kept us informed all the way through and sorted out some little after settlement niggles very smoothly. Ian knows his business and always offers good advice, and as importantly is a pleasure to deal with.

The service was fantastic and so trouble free. I would never think about going through a bank directly again!

I found both Ian and Heather great. Never had any problems contacting them and they always explained things to me and made sure i knew what was going on. I would highly recommend them to friends.

Ian was very responsive to all my questions and even got the loan adjusted before settlement in a short time frame so I could benefit from a lower rate of interest. I have already recommended Ian to friends.

I have worked with Ian before and referred a number of friends to Ian. He has always been helpful and I have appreciated his support.

Ian was highly recommended to me and I was not disappointed. He made the loan application simple and painless. At all stages I knew the status of the loan and next steps. I would definitely recommend him to others.

This is the second time that Ian has assisted me with my mortgage – I’ve recently refinanced my loan and switched banks, and he set up my mortgage for me initially 4 years ago. Ian was super helpful in finding me a great interest rate and sorting all the forms etc out for me. I honestly can’t recommend Ian highly enough – he makes a confusing process so easy to understand. He stays in touch through out the whole process and keeps me updated – the whole process runs so smoothly. I have referred Ian to loads of my friends and colleagues and everyone who deals with him has the same feedback. Thanks also to Heather for looking after things for me while Ian was on leave.

Ian has now helped us on all 3 of our loans. His service is seriously good. We have referred him to all our friends and I would not go to anyone else in the industry. He meets all our expectations and more. Great job Ian and keep it up.

Ian provided me with all of the information I needed and sourced the best loan for my personal circumstances. The process was streamlined, efficient & exceeded my expectations. It was the most stress free loan application & approval that I’ve ever experienced. I have already recommended Ian to others & will definitely be using Smartline’s services in the future.

Ian was very professional and we were very satisfied with his service.

Both Ian & Heather went beyond the call of duty in their advice and support throughout the entire process. Ian offered consistently sound, measured and reassuring advice when other parties in the process of purchasing the property lost their calm & professionalism.

We turned to Smartline on our second attempt to purchase a commercial property. Thanks to our consultant we signed up with a lender that will ultimately save us thousands and thousands in interest repayments and ensure that we own our commercial premises sooner rather than later.

We’ve use the services of our Smartline Adviser on many occasions now. The service is always exemplary and being based offshore Ian’s service and assistance always assists with making the process run smoothly.

Ian was great from start to finish with the entire process. He was always extremely proactive in all aspects we had to attend to. We have now used him twice and will look to him in the future.

I would like to thank Ian Simpson for his support and advice in the purchase of my first home. Between Ian’s advice and Heather’s administration support I would have no hesitation in recommending Smartline for mortgage advice. If he wasn’t married I would want him to have my children!!!

Ian knew exactly which lenders would be appropriate for my complex situation. When we found a house, Ian and Heather went out of their way to ensure the smooth execution of the purchase and refinancing within a shortened settlement period. I had considered going to my existing lender myself, but am pleased that I didn’t. I will definitely recommend Ian and Heather to friends.

I very much appreciated Ian’s help with choosing our loan. He was very quick to respond to any queries we had and kept us fully informed as to the progress of our loan application. Ian made the whole process of choosing the right loan incredibly easy.

We recommend Ian to all our family and friends and he is a trusted partner in our financial team.

Personal, friendly service, and always available for advice and guidance.

I had a particularly difficult time in securing a home loan due to the unusual moiety title of the property. Ian was an amazing help throughout the whole process – he was always willing to answer any questions I had, and was relentless in helping me find a bank who would agree to a loan! I was very happy with the professional and friendly service. I have recommended Ian to other friends who are thinking about purchasing, and will definitely use him again.

Ian Simpson was professional, responsive, and extremely helpful. We would have no hesitation in actively recommending Ian and the Smartline service to our friends going forward.

Ian was very approachable and took the time to understand my needs. As a result I ended up with the right product which in the end can be the difference between thousands of dollars, added time and complexity.

Ian took us through the process every step of the way. He was contactable when ever we needed him and made the whole process very easy. He also managed to secure us good savings on our old loan arrangements.

I would not hesitate in advising anyone to use Ian Simpson of Smartline to help them out with finding the best mortgage for their situation. He was more than helpful in assessing our position and advising the best course, and when that didn’t work, nutting out another alternative. We were always kept informed of where the matter was up to right up until the very time of settlement. Thanks Simmo, we couldn’t have done it without you!

Smartline has opened doors for me that I did not know were available. They have greatly simplified my finances and made by administration easier.

Ian’s support is amazing – property information, market interest rate information – which all helps you decide for investing and what financing you need.

The whole process for me was hassle-free, it took all the stress out. Ian Simpson advised us on the best course of action in terms of structuring, sourced the best rates (which we tested with our existing bank), handled all the paperwork and liaised with the bank – I couldn’t imagine a smoother process and asked for a better outcome.

Ian is fantastic. He is incredibly helpful, professional, patient and extremely knowledgeable. He always responds to calls or emails promptly – even when he is on holidays! I have referred a number of my friends to Ian, and they too have only great things to say about him. There is nothing else that Ian could do to help his clients more than he already does.

We really appreciated the time that Ian took to ensure we understood every step, of not only the mortgage process, but the home buying process overall. As first home buyers we were way out of our depth, and only kept afloat through the constant stream of information and updates provided by our adviser, Ian Simpson.

Ian was fantastic. He sourced the only possible lender that met our requirements. Also our settlement was nearly a disaster and if it wasn’t for Ian we would have been without a home that day. Ian also takes a on-going and pro-active role in our mortgage and tries to keep us advised on the best possible loan facility. I highly recommend him and wouldn’t think of going direct with a bank for our mortgage.

On behalf of my wife and I, we believe Ian Simpson is an asset to your business and will look for his services in the future, we enjoyed his prompt customer service and the level of his dedication for our satisfaction.

Opportunities don’t always present at a convenient time, Smartline knew their products which meant they were able to help us achieve our dreams and financial goals.

This is the second time we have organised our mortgage through Ian Simpson. He has consistently given us good advice and great service – saving us many thousands of dollars at the same time. Ian takes the hassle out of financing and gets us great results.


Great service. Ian Simpson was outstanding, took the pain out of the experience.

Very helpful and patient, and dealt efficiently and knowledgably with all my questions, as well as providing a valuable intermediary to deal with the banks.

Simmo was terrific and made our property purchase and investment property loan refinance very hassle free. He has excellent in-depth knowledge of the various home loan products in the market which enabled us to choose the right loan for our financial situation.

This was our 4th loan organised by Ian Simpson. He is extremely professional, knowledgeable and responsive. I highly recommend Ian!

Ian Simpson is a 1st rate mortgage broker/adviser. He is thoughtful, insightful and provided a professional, low-pressure service which I enjoyed and appreciated.

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