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Client Reviews

What Jim Ellis’ clients say about his service

Very professional, handled promptly and efficiently.

I would definitely recommend Jim to others for their mortgage and other loan needs.

Jim Elllis is always obliging, friendly, helpful, nothing is too much trouble, good customer service skills, provides an excellent service on behalf of Smartline.  Well done Jim Ellis!

We just wanted to let you know how pleased we have been with the service of your
company and more specifically you. We appreciate your outstanding work approach having eyes on details, impressive presentation skills, highly responsive, customer friendly service and helpful.  The task was completed professionally and in a timely manner. Please extend our thanks and gratitude to all involved in helping us. Surely there won’t be any hesitation in recommending your service to all my friends and family.  Exceptionally good work and well done!  Regards,
Michelle and Daniel

My loan adviser was extremely helpful and the loan was seamless .. Great job took no time at all … A pleasure doing business with Marlins and our advisor.

Jim did a great job at finding the best loan to suit our needs. He kept us informed throughout.

Jim was readily available, provided excellent service and I would strongly recommend him.

Jim was fantastic. He prepared all the paperwork without any problem. He was quick to respond to my enquiries. Very happy with the service he provided.

Extremely helpful in difficult circumstances re accommodation bond financing.

Jim was absolutely fantastic and a pleasure to deal with.

We had an urgent situation which Jim fully understood and he ensured the utmost attention to critical timelines. Jim is an outstanding professional and sound adviser.

In a very stressful time Jim’s calm demeanor was a breath of fresh air. At every stage through the process I was completely confident that I had been pointed to the best loan package for me and with Jim taking responsibility to ensure that all i’s were dotted and t’s crossed it made for a very smooth transaction and experience. Thanks Jim.

I’ve been receiving informative emails from Jim for about 2 years now. These emails are a fantastic source of information and I have often made decisions based on this information. I finally had the opportunity to meet with Jim and he was absolutely wonderful. He had a wonderfully relaxed approach and was extremely informative. Jim was knowledgable across a wide range of subjects and was able to inform me of the best course of action. I will be purchasing my next property in 12 months and Jim will be my first contact at that time. Thank you Jim & Smartline. I continue to spread your good name with friends & family. Merry Christmas & a Happy New Year!!!

All banks are very difficult. We literally couldn’t have managed to conclude the loan without Jim’s help and buy our house.

Jim simply listens to what we wanted.  So we were not pushed to accept any good deal by the banks within a short deadline.  Instead we got our dream deal.  Cheers

Jim helped me through a financial crisis and found a solution I could manage. He was most helpful, courteous and compassionate. He also kept me up to date with what was happening, which I greatly appreciated. If I need any help I know he is just a phone call/email away.

We were recommended to go to see Jim by a friend who said he was very helpful. We have since met with Jim a couple of times and he has always been very honest and a good source of knowledge. We would also recommend him to others.

Since getting my first home loan 7.5 years ago Jim has always been pro active either through email or a phone call keeping me up to date with any changes and general info to the banking sector and always keeps tabs on my particular needs with my loan and letting me know about any better products out there which could help me save money.

We have used Jim 3 times now – twice to purchase property and once to refinance. He just makes the whole process so easy and uncomplicated. We couldn’t have done any of it without him!

Jim is a very helpful broker. His nice personality and great customer service skills have inspired customers in coming to Smartline and enhance the professionalism of the group as a whole.

Jim is knowledgeable from a lifetime of industry experience.  He is available, always, with flexible meetings to suit my busy lifestyle. I share trust and respect with him, and peace of mind in knowing that he monitors my mortgage arrangements which remain the most significant financial decision of my life.

When my relationship broke down, Jim was patiently and kindly there to sort out the mess of property settlement changes needed. Jim is these things to me: knowledgeable, patient, paperwork processor, lawyer wrangler, kind-hearted, caring, efficient, deal maker, interest rate hustler, bank liaison, dedicated, communicative, loan champion.

I love Jim’s service so much that I referred my stepsons to him when they were contemplating purchasing an investment property. Jim was very professional and organised not only a good finance package, he assisted them through the process and delivered the property on schedule. Well done!

We’ve used Jim twice and recommended him to friend’s that also benefitted from his service.  An expert is someone with intricate knowledge and experience who is able to express their skills in a simple and accommodating manner. Jim makes you comfortable during a time of potential chaos! Jim is an expert.

Jim is very helpful and very knowledgeable. Always there to financial needs.

Jim was the most helpful & understanding person. He gave us his complete time when we needed it and had great patience with us when we had so much happening all at the same time. We will be going with Jim again next time we remortgage

Jim Ellis provided very rapid response to my questions which comprehensively addressed what I needed and gave me several options. I was referred to Jim by a colleague who has also had good service and highly recommended him.

Jim Ellis was very professional and excellent to deal with. It was a pleasure working with him. I would not hesitate to recommend Jim to any one seeking help with their financial committments.
Susan Davies

Jim has gone far beyond the call of the standard mortgage adviser when we had difficulties with the bank on selling a property. Jim very kindly was our ‘man on the ground’ as we were in the UK and did not appear to be getting anywhere. My husband and I would recommend Jim and his services to everyone we meet requiring mortgage advice. We realise he does it for money as we all work for pay but he also does it because he is a caring and supportive person who gives customer service a good name.

Jim is the best. I wish he was working with us. regards PV

Jim Ellis has once again come up with the goods (financially speaking) and we are now the proud owners of our new house. I have used Jim before and he cuts out all the hard work and confusion out of getting a loan, and his contacts and experience are of the highest order so he knows which strings to pull and when. I can’t recommend him and Smartline enough.

I was very satisfied with the way Jim handled my loan process, from the initial prompt response to the final settlement.

Jim was great! He was always available and provided service.

I used Jim for the purchase of my first property, and found his experience and knowledge invaluable, so I had no hesitation when we needed to go bigger. True to form, Jim showed the same dedication and commitment I enjoyed initially. I have no hesiteation in recommending him to my friends and family whenever the opportunity comes up.

This is the second time Jim has helped us with our mortgage. The first time was to buy our home (first mortgage), and this time was for a re-finance. Jim is always very approachable and always available to answer any questions we might have. He always takes the time to properly explain all of our options to us, and is very thorough explaining the pro’s and con’s of each loan option. We have always felt very secure and like we are being looked after when dealing with Jim. We have recommended Jim to several of our friends and family – he recently helped my sister in law and her fiance to purchase their first home, and I know they were also thrilled with Jim, and have also recommended him to friends of their’s. Jim is definitely a great asset to Smartline!! I would not have any hesitation in recommending him to anyone!!

We needed a loan top up to get through the planning phase of a development. When I have gone direct to the bank in the past it took ages and I had to jump through hoops – once I even ended up paying a fee for the privledge. This time I got Jim Ellis from Smartline to arrange it for me. He took care of everything and the loan was approved without having to even speak to the bank. Why did I deal with the bank when it costs nothing to have Jim do the legwork for me and get the best possible deal? Its a no-brainer for me – thanks Jim.

I have no hesitation in recommending Smartline to anybody in the market for a loan. They will source out the loan best suited to you and back it up with excellent customer service. Our broker has always been professional in his dealings and kept us highly informed in the loan process.

Jim was helpful, available and followed-up the banks with any queries I had. I thought he was helpful and easy to deal with. Thank you.

We found Jim Ellis of Smartline to be an excellent adviser for our home loan. He had an extensive range of products to show us which met our needs. His involvement to the see the loan through and his after settlement communication is excellent. I would not hesitate to recommend Jim and Smartline to anyone looking for a great home loan product.

Jim helped us get our first loan. He was great. We had no hesitation in going back to him when we wanted to extend on our home.

Jim was fantastic. He made the process very easy and stress free for us, by explaining everything clearly and making himself available to answer any questions we had and did everything to ensure the process went smoothly. I most certainly would recommend him and Smartline to anyone I know who is looking for a loan or advice.

The service provided by Smartline was first class. Our Smartline Broker was very professional and went above and beyond the call of duty to ensure our interests were protected and that we received the best deal possible from our mortgage provider. We would certainly use Smartline again and will recommend them to friends or family.

Jim Ellis was always very friendly and helpful. I would definitely recommend him to a friend.

Over the past ten years I have dealt with various banks and brokers. In 2008 I was introduced to Jim Ellis from Smartline and was not aware this encounter was going to change my experience in dealing with lenders at any level. The service and respect I was given was impeccable. Since my dealings with Jim Ellis and Smartline I have comfortably started planning on calling upon their service in the next two years where Smartline will fit perfectly in my family’s financial decisions. Amazing job Jim and Smartline don’t change.
Kind Regards

Hi Jim,
Thank you for all your help with helping us to purchase our first home.
We were very happy about how everything was handled between Paul and yourself and I would happily recommend your services to friends and family in the future.
I hope you enjoyed your well deserved break and I would be happy to keep in touch.

I needed a home loan in a hurry! Jim Ellis went out of his way to meet with me on a Friday night in my home and got the loan expediently for me. I am thrilled with both Jim’s and Smartline’s service.

Jim provided great service. When I approached banks I was rejected. Jim was very helpful and to get the loan was great and timely.

Dear Jim
We would like to officially thank you for all your work in securing us the loan for our brand new truck. We are thrilled with the new addition to the “Smoothmoves family”!
Your approach is always professional, efficient and caring. You kept us informed every step of the way. You fought for us when we were losing the battle and came back with a deal that suited us perfectly.
We look forward to working with you and Smartline for our future needs for both business and personal loans.
We couldn’t have got the truck without you!
Annie and Brent

To Whom It May Concern;
Words cannot express how grateful we are to Jim for all of the help, advice and support he has given us over the last few months. He met with us when we thought buying our first home was just a dream, and he was the main part in turning that dream into a reality.
Throughout the whole process, from applying for the loan, to having our offer accepted, to settlement; Jim was always available to answer any questions we had and to put any worries to rest. Because of Jim, the finance side of things for our purchase went very smoothly. Our solicitor actually accredited our smooth settlement to Jim being so organised and having everything prepared and finalised early on.
We will be forever grateful to Jim for making this dream come true, and would have absolutely no hesitation in recommending Jim and Smartline to everyone we know who is in need of assistance with their finance.
Martin and Elise
Extremely satisfied clients

Jim Ellis provided a fantastic service, putting a nervous first home buyer at ease with his dedication to my loan application. At a time that was hard to get any respect from other lenders, Jim assisted me from start to finish. Invaluable service!

We found Jim Ellis to be helpful and professional at all times. He quickly got onto any queries we had and stayed in touch throughout our entire re-financing process.

Thanks Jim. While they have a slightly better rate I have been much happier with your assistance from start to finish!!
Many thanks,

Hi Jim! Andrew and I just wanted to send a huge THANK YOU to you for the lovely flowers you sent us today and a huge THANK YOU for all your assistance and huge efforts in securing our loan. We greatly appreciate it!! We will happily recommend you to anyone we know who might be looking for a loan and would like to stay in touch as we will obviously need reviews/refinancing in the next 18 months or so!
Kind regards

You have been great with us so it’s not surprising for us to recommend you when we know someone’s looking for a mortgage broker. Thank you so much for helping us with our loan.
Thank you.

Jim’s service is second to none. Jim was just great and made paperwork easy.

Hi Jim,
I put an offer in on a unit at Wembley and it was accepted! Thanks for your help. You were very informative and I found out a lot about the world of finance.

I also want to thank you for the tireless effort you have invested in helping me get started. Once we’re across the line with this one we can start working on the next one/s.

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