Smartline named franchising winner for seventh straight year

top franchise award


Smartline Personal Mortgage Advisers has been named as Australia’s top franchise for the seventh consecutive year. ranked Smartline number one in its latest top 10 list released on November 18, following a comprehensive survey of franchisees from franchise systems across the country.

Smartline has held the number one ranking since 2009. Smartline took out the overall award having been ranked first in four of the six survey sub categories:

  • Support: examining levels of support offered by the franchisor
  • Lifestyle: whether franchisees are satisfied with the lifestyle their franchise
    affords them
  • Passion: the passion franchisees have for their product/service and
    customers. Also whether friends and family believe in the business
  • Marketing: The strength of the marketing strategy and the support provided

Smartline Managing Director Chris Acret said winning the Topfranchise award was a great privilege. “While it’s great to be recognised within the mortgage industry, we’re very proud of the fact that this award recognises Smartline as the benchmark in franchising across all industries, and is based on the feedback of our own people.”

“Smartline has a unique approach and business philosophy. We have geared the whole business around helping our franchisees be successful.  It’s a team approach with a very strong team culture and camaraderie with high levels of collaboration amongst franchisees. It’s a key reason for people’s success.” said Chris Acret. “Every decision we make as a business is based on whether it’s best for the client and whether it’s best for the franchisee. If something we are considering doesn’t tick both those boxes, we don’t do it.”

He added, “We’ve been in business for nearly 17 years and continue to evolve. We continue to stay true to our fundamentals but have certainly evolved along the way to capitalise on technology, meet the changing needs of our clients and adapt to regulatory requirements and the like.”

10 THOUSAND FEET and’s Head of Intelligence Ian Krawitz said Smartline continued to impress and evolve.

“In most areas their franchisees are the most satisfied they have been since Smartline first won the awards in 2009,” he said.

“Some of the standout reasons for their continued success include the style of coaching and mentoring they provide to their franchisees, the transparent, inclusive company culture and their discipline to keep their franchisees’ businesses lean and geared for growth and

Over 1000 franchisees were surveyed by 10 THOUSAND FEET across the franchise Industry. Each franchisee is asked 43 questions in key areas, with the feedback used to benchmark performance in comparison to other franchise systems.

Hundreds of different franchise groups from a wide range of industries enter the “Top Franchise” competition. In order to win this award we had to achieve the highest satisfaction score from an independent survey of our franchise owners.



The table above only shows a ranking of the top 10 Franchise Groups. Understandably, groups that do not make the top 10 are not published.


Once again, I would personally like to thank all my terrific clients for continuing to support my business. Over 90% of my clients come to me by way of a personal referral, so it is them that I need to thank for contributing to Smartline’s success.

The last seven years have been terrific for Smartline. We have now grown into a mortgage advice business that rivals (and often exceeds) the size of many banks, building societies and credit unions. Nationally we have over 140,000 active clients and we help around 500 people into home loans every week.

Over 90% of mortgage brokers are now directly or indirectly owned by banks. Smartline, being privately owned, also offer our clients a level of independence.

I am always looking for new clients to help, even if it’s just a two minute phone chat to run a question by me. So please don’t hesitate to pick up the phone, or shoot me an email at any time.



Jason Thomson | Finance Broker and Mortgage Adviser | Smartline Cairns




Write a Reply or Comment

Your email address will not be published. Required fields are marked *