“James has been my adviser for 7 years now and he was also recommended by a friend and he never let me down. He is always there to help and always keeping in touch with me via email. I am absolutely very happy with the service and that is the reason I keep on coming back and asking his advice.”
James Eaves – Personal Mortgage Adviser
James offers his clients a wealth of lending experience having worked in banking and finance for over 20 years.
Completely dedicated to his clients, James has a friendly and professional manner that helps makes the loan process as stress free as possible. He is always available for questions and will meet with clients as often as needed to make sure they are completely comfortable with their loan choices. He is also committed to listening carefully to his clients’ needs and goals, to ensure he can find finance options that will match their requirements.
“I make sure clients understand the pros and cons of their choices,” says James. “No loan is perfect but finding the right option that can suit their needs is all important. I will always engage my clients in the decision making process.”
Honesty is paramount for James. “People do need to hear the truth, even if the answer is not what they wanted to hear,” he says. “As your adviser, I will tell you what I think as I’ve learnt over time that honesty is overall most helpful for the client and therefore most appreciated.”
James’ product knowledge and experience, combined with his commitment to providing an outstanding customer service, means his clients can feel assured they are receiving top quality mortgage advice that will meet their finance requirements now and in the future.
“I genuinely care about my clients,” says James. “I consider them my friends and do everything I can to help them, as I would for all my friends.”
Smartline Client Care Award 2018
I like to be involved in my local community, both personally and through my family. I’m married to Trish and have two wonderful sons, Matthew & Samuel. Having lived in the Rockingham area since 1982, it’s nice to be able give back.
Currently and previously I’ve been involved in sponsoring and helping the following, Koorana Primary School, Waikiki Primary School, Port Kennedy Primary School, Endeavour Primary School, Rockingham Hockey Club and Rockingham Rugby Club, Port Kennedy Safety House Association, Make a Wish Foundation, Heartkids WA, Cancer Council of WA and many others. I do have a genuine interest in my community, and I like to think it shows.
The combined involvement and sponsorship from all three Smartline Rockingham brokers currently supports several local organisations: