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Client Reviews

What our clients say about Kelly’s service

There is no topping the service I received just excellent! Thank you Kelly.

Kelly helped me in buying a new car – It is a very tedious process which I didn’t realize until I started looking for cars but Kelly made it really easy for me and also got the car at very good price – At any stage of this whole process, she never ever got frustrated and made me understood all the pros and cons as I was constantly asking her questions. VERY VERY HAPPY WITH SERVICE.

There is absolutely nothing I would say to improve Kelly’s service. Everything was made so easy and no matter what question I had at, no matter the time, day she would be there for whatever questions I had. She helped through the whole process, it felt like I was talking to a friend that I’ve known for years I will be definitely using Kelly for all my future mortgages. It was a pleasure using Smartline. Thank you so much.

Kelly has always gone far and beyond for myself and family and friends. Without Kelly’s expertise and advice we would have ended up in some bad financial situations. Kelly has given us the best possible solutions and continues to provide us with ongoing support. I would only recommend family and friends to finance through Kelly and Smartline.

Yes I found both Kelly and Anna polite and easy to get along with and would not hesitate to recommend them to anyone else who requires a loan which is explained well.

When my car was written off in an accident, my Smartline mortgage broker Stuart Sutherland put me in contact with Kelly Meares. Kelly made the task of getting a new car quick, painless and hassle-free. All we needed to do was give Kelly the details of the car we were after and she found us the best price, saving us nearly $5,000.

We’d been dealing with our local Mazda dealer to narrow down the car we wanted so I appreciated Kelly’s efforts to see if he could give us a better price. In the end Kelly found me a better price elsewhere but it was nice to have someone else do the negotiating for me. I was surprised at how much of a discount she was able to get us. Kelly was extremely informative and friendly throughout the whole process and brokered the deal within a couple of days. We’re thrilled with our new Mazda CX-3. The fact that the Sutherland Mazda dealer was also prepared to deliver the car to my home on the other side of Sydney made the process even easier. I never knew Smartline offered this service but I will definitely seek Kelly’s help when I need a new car in the future. Once again, excellent service from the Smartline team. Thanks Kelly!

Service provided was exceptional especially in a very short timeframe, negotiations with third party was handled with the utmost professionalism, highly recommended Kelly Mears and Paul Jarratt to anybody.

Kelly went out of her way to make sure everything went smoothly.

Absolutely fantastic help thank you very much.

I was assisted by Paul JARRATT before being put in contact with Kelly MEARES. The process was simple and they both made the purchasing of my new ute a breeze. I will gladly recommend them to anyone that is looking to buy a new vehicle. Thanks for the great work guys!!

The consummate professional, but with a lovely personal touch. Product knowledge and subsequent advice was excellent. Would definitely recommend Smartline to family and friends.

Kelly was at all times helpful and professional! Made the process an easy one even though there were a few hiccups along the way! We would highly recommended Kelly to family and friends!

Despite my loan being arranged at short notice and within days of the end of the financial year, a traditionally very busy time, Kelly was able to secure our car loan and help us achieve a good price on our new car. I will definitely be calling Smartline again.

I have rated based on my interactions with Kelly, although my initial contact was with Anna Williams before she went on maternity leave. Both were outstanding!

We also dealt with Kelly Meares when Anna went on maternity leave. Both were excellent & the transition was seamless.

Kelly was amazing to work with and made the whole loan process very easy and straightforward. I would highly recommend her services to others.

The experience we had with Smartline and all staff involved, (Ben, Kelly and Toni), during the loan process was excellent. They were helpful, friendly and knowledgeable. They put me at ease during a stressful time and made me feel confident they were getting us the best loan for our situation. I wouldn’t hesitate to recommend Smartline to my family, friends and colleagues in the future.

We were firstly helped by Kerrie Morris who referred us onto Kelly. Both were very helpful.

Kelly has been a pleasure to deal with and the process has been stress free. Anyone looking at taking out a loan or purchasing a new car should contact Kelly first. I would highly recommend her services. Dom

Excellent service both with loan & insurance.

Kelly was great. She made the process of financing and buying a car effortless and simple, going the extra mile to make sure I got a deal I was happy with… I will never buy through a car dealer again! Thank you!

Kelly was extremely knowledgeable and her advice was so valuable in purchasing the right vehicle with the right finance. As with my broker (Ben Dennis), Kelly was patient with my lack of expertise in financial matters and at no time did I feel pressured or pushed into anything that I wasn’t completely comfortable with.

Kelly and her team recently set up finance on a new vehicle I purchased. I got the most competitive rate out of 4 different quotes and the paperwork was done for me quickly and without headaches. Couldn’t be more pleased with the process and service received – not really sure how you could improve !!

Kelly provided great service and I would recommend her to family and friends.

There were issues with the ANZ system which meant there would be a likely delay in the finance being ready for delivery of my wife’s car. Kelly kept chasing them then personally met up with us to sign the documents then worked with the car dealer to ensure the car was delivered. She went beyond what I would expect.

Exceptional service by Kelly and her assistant Toni

I would like to thank Smartline greatly for all the effort and assistance provided in getting me in my first car.  It was a long journey that was made so much easier with the constant contact and support from my adviser Kelly Meares. I would have no hesitation in recommending Smartline to friends & family.


Kelly’s service was awesome, she done everything she possible could to get it through in the time frame needed. I will & I have recommended Kelly to friends & will in the future. I’ll definitely be calling Kelly when it’s time to make my next purchase.


Great all round service from Kelly; efficient, caring and delivers!

I would like to say thanks for the great services.

Kelly provided a great service, with minimal stress on us. She found us a loan to suit our needs and helped us source a car in a short period of time, that ticked all the boxes and came in under budget. Thank you Kelly, we are very appreciative.

I was looking to buy a car and had done a lot of research on the make, model and year. When I found the right one I got in contact with Smartline and a couple of their agents and they helped me with the loan and I had the car before the dealer could sell it which was great, thanks!

Kelly provide more than adequate feedback during and after working hours. I feel she took an interest in what I required and guided me though the requirements of obtaining the loan.

Like all my other Smartline experiences this one has been stress free and simple. I would recommend to anyone looking to buy a car or property.

Kelly was energetic, friendly, and patient and worked well outside normal hours to finalise our new mortgage on a motor vehicle in a short timeframe. The only delays – and they were frustrating delays – were generated from the bank’s end. The section, who deal with these products in the banks could take a leaf from Kelly’s book. Very happy with the service and would strongly recommend to friends and colleagues.

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