Nabin Upadhyay – Personal Mortgage Adviser

As a personal mortgage adviser at Smartline Hornsby, Nabin consistently goes the extra mile to ensure his customers feel supported and informed throughout the borrowing process and beyond.

He believes excellent service starts with listening and talking. ‘The first thing I do is listen to the customer to help gain an understanding of their short- and long-term goals and objectives. I then provide honest, upfront and realistic lending advice and options, always with a focus on their best interests.’

Nabin is proactive about maintaining open lines of communication, and takes the time to discuss various scenarios and situations with his clients to help them understand the complexities of the borrowing process and all the related administrative and legal requirements. He keeps clients updated as their loan is processed and continues to offer support and service post-settlement. ‘Great customer service is ongoing,’ he says. ‘I stay in regular contact with my clients after settlement to ensure they are satisfied and that their loan is continuing to meet their needs.’

Highly qualified and experienced with the finance and lending industry, Nabin holds a Masters degree in Professional Accounting and a Diploma in Mortgage Broking. He began his career at an international bank, where he gained experience in a range of roles over six years, including accounts, administration, customer service, and both personal and business credit and lending.

4 years ago, Nabin has joined the award-winning Smartline Hornsby office, providing admin support to Kapil Nepal. Over this time he has gained an in-depth knowledge and expertise across all areas of the lending market, available products and policies.

Based in Hornsby & Waitara, Nabin provides a mobile service across Sydney. He specialises in working with first home buyers and investors, organising refinance and referring assets finance. He says the team speak Hindi, Nepalese and English to assist clients from a range of multicultural backgrounds.