Lana Roos’s mortgage broking service is second to none. At Smartline, we work with our clients to ensure they understand their home loan options, know exactly how much they can borrow and ensure they choose the right mortgage and the right lender to suit their needs.Learn more
Lana is a passionate property investor, and as such have an excellent understanding of how the property market works. This also gives her first-hand experience as a borrower herself, so she appreciates the challenges her clients face.
The team at Smartline Ermington / Chippendale are honest, dedicated advisers who routinely keep themselves updated with all new lending products and structures.
Lana and the team offer a fully mobile service and can assist all borrowers. Call Lana Roos today on 0403 851 498
She was amazing all the way through the entire process, highly recommend her!!
This may simply be the change in SMSF regulation but we were a little shocked at how little lead time we were given to sign papers and get all the papers certified. We were told that what we needed to do was to simply to sign the papers but it turned out what we had to go to our accountant, lawyer, JPs etc to get the documents properly signed and certified. In the end, in order to meet the tight timeframes we had to both take emergency leave which really was not ideal. It would have been great if we were forewarned about this. What was most annoying was that we had to get the paperwork certified 4 times as the first three were incorrectly certified. It really would have been great if someone in the system told us exactly what was required (we have made a complaint with our lawyers which we think might be part of the problem as they did not inform us how to certify documents properly – we saw this as part of their job).
Nothing to add, other than we were very happy with Lana’s service.
Lana was professional and polite at all times, and endeavoured to give me the best deal she could get. I’m sure she had lots of clients on the go, but she made me feel that nothing was too much for her. I look forward to working with Lana in the future.
Great service, combined with thoughtful and prudent advice. When it comes to Lana you can take that to the BANK!
Lana did her very best to answer our questions and to alleviate our concerns. She made sure we had thought of all possible risks and made some recommendations which we had taken up – e.g. have a will, bump up life/TPD/income protection insurance, and ideas on where to buy. There was a small delay during the process where this meant that I received some documents and really had to take actions on the day I received the documents – this would be my only small recommendation for improvement. It may be that she did do everything possible to ensure that the documentation was sent to me as soon as she had received it, and that this was not due to her.
Lana is an amazing broker who always goes the extra mile for her clients. As a solicitor I recommend Lana to all my client’s!
Thank you once again to Catherine Lezer, for your knowledgeable service. Our entire mortgage application/property purchase process was straightforward, and efficiently and professionally managed. I will be back!
We have been very impressed with Lana Roos. Lana has gone out of her way to fit around our schedule and to take the time to help and nudge (!) where appropriate. We would definitely recommend her to friends and are very grateful for her effort.
Lana was very responsive and helpful throughout the loan process, working hard to meet our needs and secure our finance. The one area that could be improved was relating to an earlier purchase, for which finance was not approved, costing us a penalty and legal fees. We could have risked our whole deposit if we didn’t decide to rescind our offer. We should have been advised not to proceed from the very beginning, since the banks would not approve finance while one of us was still under a probationary period at work.
Personal Mortgage Adviser
M: 0403 851 498
Personal Mortgage Adviser