What our clients say about our service
We have been very impressed with Lana Roos. Lana has gone out of her way to fit around our schedule and to take the time to help and nudge (!) where appropriate. We would definitely recommend her to friends and are very grateful for her effort.
Judith was extremely well organised and had a sound knowledge of products that were available to suit my needs.
I think Lana is great. I have dealt with many other brokers before and have never met or come across someone like Lana before.
Lana was great. I was facing a restricted timeframe and limited options to remortgage my home, but she guided me through the process and got me across the line with a great package in the nick of time.
My adviser, Catherine, ensured my loan application was approved on time, even though we had a very tight settlement deadline. I live overseas, but Catherine was in contact with me every day to update me on progress, or lack of. She ensured that all the documents and information required, by both parties, was known and provided so as not to cause any delays. Great service, thank you Catherine.
I was looking to refinance, but as I’d become a freelancer since I first got a mortgage, I really didn’t hold out much hope. But after a very quick email exchange with Lana, she not only reassured me that it was possible, she managed to secure a deal that was better than I could have dreamed of – honestly! The interest rate is significantly lower and the repayments are way less. I still can’t quite believe it – it’s made a huge difference to my life and sense of freedom. Thank you Lana!!
Lana was very helpful speaking to BankWest when they made a very confusing transfer between my 2 loan accounts which was not requested. I spoke to BankWest but they were unable to assist and without Lana’s assistance it may not have been rectified.
Lana was always available and guided us through the home buying process – from choosing the right loan through to settlement.
Lana was thoughtful and provided timely advice. I live in another state so on separate occasions she went beyond what you would expect a normal mortgage adviser would go to help me complete this process. I would use her again and recommend her to anyone thinking of undertaking the process.
I was delighted with the level of service we received from Catherine Lezer, our Smartline mortgage advisor. Catherine was friendly, knowledgeable and efficient, and was instrumental in helping us to find an investment loan at a great rate. We highly recommend Catherine to anyone looking for quality advice and proficient service.
Catherine went over and above what I would have imagined a mortgage adviser to do. She tracked every detail, and made the whole process so simple. On settlement, she showed up with champagne, and helped me move boxes. I could not be more enthusiastic about her service and would not consider using another adviser. I am happy!!!
Lana was thoughtful and provided timely advice. I live in another state so on separate occassions she went beyond what you would expect a normal mortgage adviser would go to help me complete this process. I would use her again and recommend her to anyone thinking of undertaking the process.
I found Catherine to be extremely prompt, easy to contact and friendly. I have already recommended her to my friends I found her service brilliant even though we are on opposite sides of the country the entire process was very smooth. Thank you, and I’ll be back to deal with her again.
Articulate and knowledgeable.
Catherine was incredibly knowledgeable and answered all my queries quickly. I felt confident in all my decisions because she definitely understood my goals and new exactly what I needed to do to get there. I have already recommended her sevices to friends and family.
Excellent service from Catherine as usual. I wish other deals were as smooth as getting this loan.
Catherine Lezer, was amazing she made it very easy for my partner to understand what was going on as this was our first loan we had no idea what we needed to do. Catherine was always available to chat. We were in constant communication via email. I would recommend her to all my friends and family.
I was going through a bit of a hard time being on my own and paying my mortgage and various bills so I decided to call Catherine Lezer. She came to my home and went through everything with me, where it was very easy to understand. She made me feel very comfortable talking to her about my situation. She switched my loan and I paid off all my bills, I had even taken years off my mortgage without realising, she explained more ways to achieve this. She even gave me advice about investing further down the road. I have recommended Catherine to several friends and I would definitely use her again.
Catherine helped me from the beginning. I was a nervous novice when it came to buy my first property and this Guardian Angel came into my life and held my hand all the way. She’s always keeping me updated with what is happening in the market which is very helpful.
I can’t even begin to tell you how much we LOVE Catherine. We have known her for a few years now and have purchased several properties through her. We have even recommended her to Family & Friends. She has been through it all with us and has given us such sound advice over the years that has been invaluable. Catherine is so genuinely happy for you when you purchase a property that its not just a business transaction for her she is truly happy for you. We will continue to use Catherine in the years to come and keep recommending her to everyone. I even have a bunch of her business cards on hand to give out whenever the opportunity arises. WE LOVE CATHERINE
I love my broker because she made me feel like we were working together to beat the banks at their game!
Catherine provides more than an understanding of loans and the application process. Catherine offers a wealth of product and property knowledge in a friendly, patient and down to earth way. I am so impressed with Catherine’s service that I have referred a number of friends to her and all have been successful in their applications. Thanks Catherine for your continued support with my property endeavours.
Catherine was able to see us the day we contacted her- we had a short timeline and she really helped us out. She also keeps us up to date with regular mailouts. Thank you!
Without Catherine’s regular emails, there’s no doubt we’d have gone close to drowning in debt. In a simple way she explained several options so my girlfriend and I could make an educated decision on our home loan. The benefits are we got engaged and are now happy newlyweds!
Our experience with Catherine could not have been better in what was a stressful time for my wife and I. Catherine just smoothed the way and assured us all would be well which of course it was !
Catherine was able to guide us from the very start as to what we needed to do. As two first home buyers we had no idea what we needed to do, and Catherine was able to guide us easily and without confusion throughout then entire process.
Catherine is great- always available and keeps us up to date with the current mortgage market.
She took a lot of the mystery & fear out of purchasing my first home, gave me plenty of ideas about what I can do through entering the property market & supported me to make decisions that fit my needs & dreams.
Catherine has always supported us, we have bought several properties with her help and she has always shown us all the options and helped us make decisions. Recently Catherine helped us put together a ten year investment plan, building on our assets to assure an income base for when we slow down.. I don’t think we will ever really retire. Catherine is simply fabulous!
Catherine has helped my family for several years. Words cannot explain why we love dealing with her. Not only has she helped us apply for our home loan/investment loans, she has gone above and beyond in helping us find our first home. She is an asset to Smartline and we appreciate all her help, advice and guidance over the last several years. We look forward to continuing this relationship for the years to come.
Catherine was always available for any question and we have already recommended her to multiple friends.
I was almost embarrassed to engage a Mortgage Broker as I thought I didn’t know enough about buying property to keep up with the lingo and I was only small fry! I was referred to Catherine and she made the whole process so comfortable for my husband and I. Never once did we feel like we were asking silly questions and her advice was very informative and helpful! I have since recommended her to friends who would never have considered getting advice from a mortgage broker and they loved her! Many thanks!
Catherine is dedicated to sharing her expertise, time and skills with her clients. I learn so much from her updates and finally feel the property market is something I can invest in for life!
Catherine is a creative thinker who will always find a solution. She is well informed, personable and always professional. Most importantly she is actively involved in the category which means she completely understands the needs and challenges of her clients. All of this coupled with the powerful Smartline tools means she is the only person we consult!
Catherine is massively knowledgeable, and answered our many questions readily and very clearly. Her help and advice were invaluable, and we’ll definitely be using her again when we look for another property!
Catherine is amazing. Always keen to help and offer advice. Very efficient and patient (because I’m not always that efficient).
Catherine Lezer provided great assistance to me in helping me get a mortgage. She was very professional, always willing to help and made the mortgage process stress free. This is my second loan that I have obtained through Smartline and will continue to use their services in the future and recommend Smartline to my friends and family.
Catherine was highly recommended by two unrelated individuals. I found Catherine to be highly organised and incredibly helpful. She explained all the information in simple terms that I could understand. I am recommending her to anyone who is looking to buying property.
My Smartline adviser Catherine Lezer, is just brilliant. From start to finish, her frequent communication and knowledge of her industry, made me feel well supported and looked after through the loan process. If bank documents and forms “freak you out” like they do me, then call Smartline.
Catherine has been fabulous. We haven’t as yet found a property, but have valued all her advice with the wealth of experience she has. She has gone more than out of her way to ensure we are on track and find the property that suits our budget and needs. it is reassuring to know that we can drop her a line and get honest and constructive advice.
We have been with Catherine for a number of years now and her advice and knowledge is first class. We have had a difficult time recently obtaining a loan for a owner builder renovation and without Catherine’s help it would have caused a stressful time into a nightmare. Catherine was great and continues advising us on investment ideas.
Thank you Catherine and Samantha for an exceptionally smooth transition, especially in view of my personal circumstance, whereby the major banks would not even look outside the box and provide me with a loan that I could well afford but didn’t necessarily fit into the boxes they had to tick.
Catherine Lezer’s banking knowledge and number crunching for optimal allocation of funds was just what we needed someone to explain to us to understand what we could do with our money, we tried other brokers and none could explain details as well as Catherine did. it gave us the utmost confidence to trust her decisions. Heather Williams was fantastic as well in keeping us updated and verifying the information that came through. We were very happy with the level of service provided and couldn’t have done it without Catherine and Heather!
I found Catherine to be thorough, personable and fully informed. Having her look after the mortgage end of things when going through the whole buying process was such a weight off my shoulders! I can’t imagine how stressful and arduous this would have all been if I’d had to do it alone. I really valued her advice and have not hesitated in recommending her to my friends. Thank you Catherine, and thank you Smartline!
Catherine went above and beyond expectations with advice and guidance on our investment property. Fantastic service.
Catherine is very approachable and provided timely assistance, particularly in the initial stages when much support was required as a first home buyer. She was also able and willing to assist to rectify several issues in relation to interest rates and the FHOG which was much appreciated as a customer.
Excellent service, prompt feedback and professional advice which provided the best solution for our individual mortgage situation.
Buying our first home was such a smooth process thanks to Catherine Lezer and Smartline. Catherine was very professional, friendly and always happy to help us. We look forward to using their services again when we decide to buy an investment property.
Catherine is fantastic. I especially appreciate her willingness to go out of her way to meet with clients at times and places that suit. She is a very proactive broker who acts in the best interests of clients.
It was great to be guided by Catherine Lezer. Her advice and response time was always there when needed. I will use and recommend her services again.
A very flexible service which saves time. The process of selecting the right mortgage can be very stressful and complicated with hidden traps. This service does the background work which allows you to make your decision equipped with all the facts. I greatly appreciated the assistance with filling out the dreaded bank forms and in general was more than satisfied with the service and level of communication provided throughout the experience.
As a highly stressed first home buyer, Catherine answered all my numerous questions promptly and made the whole process a smooth transaction, I was very happy with the great customer service I received.
We felt that our mortgage broker Catherine Lezer went far beyond what many would do in helping us purchase a company title unit (as first home buyers). Both my parents and brothers have used her and we would personally recommend her to anyone.
We used our adviser, Catherine Lezer, when we first bought our house 8 years ago and we found her to be just as friendly, knowledgeable and professional as last time. We knew we wanted to refinance our loan and she explained it all clearly, left the choices to us (no pushy-ness towards certain banks) and then made it happen. We’re very happy and would definitely use her services again and recommend her to our friends.
Catherine was absolutely fantastic. Our situation was not the norm but Catherine really helped us and provided what we believe to be above and beyond service. I would definitely recommend her to anyone looking for a loan.
My experience so far with Catherine Lezer has been excellent. She has an extremely advanced knowledge of the market and goes out of her way to provide advice and support. She is passionate about her job and this kind of client service is so refreshing! I’m looking forward to getting my loan settled and will definitely use Catherine again in the future. I’m feeling optimistic about investing in real estate in the future. Catherine is a real inspiration and a great asset to Smartline. My dealings with other consultants whilst Catherine was away has also been very positive.
Catherine is very professional, experienced and supportive – even through the process of choosing/purchasing the property. She is also excellent at explaining all queries, and was always readily contactable. She also recommended a solicitor, and helped me with all my varied requests.
My consultant Catherine Lezer was so helpful. She was always available to answer my questions and help me in various way. I would highly recommend her to any of my friends.
Our Smartline consultant not only helped us choose the right loan from a variety of lenders, but also gave us the confidence to buy our first home. I liked that our consultant had previous experience buying her own properties and could, therefore, give us much needed guidance outside of the standard financial advice.
Catherine provided an exceptional service. We are first home buyers, although I inherited a property. Catherine helped enormously with the loan, property selection and with general property and financial advice for both buying and selling. I would highly regard Catherine Lezer and Smartline to others.
Gavin and Jackie
Catherine’s responsiveness to our needs has been second to none. From the initial meeting at our home after normal working hours through the inevitable loan iterations triggered by alternative properties to the final approval of a contract, my wife and I have retained a high level of confidence due to the support provided by Smartline. We were kept well-informed throughout these processes and felt that Catherine was genuinely looking after our interests.
Catherine was so informed and efficient and friendly. Excellent service every step of the way.
Catherine really knew what was available and listened to what our needs were. We were presented with several options that all would have met our needs and we chose the most flexible and cost effective for us. It was a difficult sale process but Catherine was there when we needed her and acted quickly when we needed things done yesterday. It has been a pleasure to work with her and being in business ourselves we appreciated the professional manner in which she helped us plan our loan commitment.
Thanks Catherine. I increased the loan payments last week, used an online calculator and worked out I will save $100K in interest by adding $300 a month. It’s worth the effort.
We have felt really bad that we never thanked you enough for all the hard work you put in for us. Now that we have moved in and have been enjoying the comforts of all our hard work, we started to think back how it all came about. We kinda forgot that it almost never happened!!!! So before we forget, we want to say THANK YOU SOOOOOO MUCH for all your help and support. Bank’s treating us fine, it’s been a little tricky getting used to the budgeting. It’s been amazing to come home to our own place…you know what we mean….we spin out on a daily basis. It feels awesome. Thanks once again for your work….we will gladly recommend you to our friends and family.
Serg and Em
Catherine Lezer is fantastic. I have referred her two of my friends in the past week. She came as soon as I called her and was very helpful with tips about buying and of course the mortgage part. I would recommend Smartline to anyone even thinking about buying property. My consultant was incredibly helpful every step of the way.
Our Smartline consultant knew a lot about the facets of different home loans and applied this to our particular situation. She was very proactive in communicating with us and has maintained contact since the property settled. We are already talking about our options for further investment.
Our family have always been impressed with the excellent service that Catherine has always given us. My father has always gone to Catherine many a time for various advice about his investment loans. That is why my sister and I have brought an investment property with the great help of Catherine and Smartline. Thank you again!!
This is the second time I have used Catherine to set up a home loan and I would recommend her service to anyone. We live in Tamworth and she is in Sydney but there was no hassles at all with prompt communication by phone, fax and email. I also thank Catherine for sharing her inspirational, personal real estate stories with us and for being so down to earth and approachable.
The service I received met and exceeded my expectations. Everything that was promised was delivered on time and without fuss. My Consultant knew all her product options and explained what was appropriate for me and why. This allowed me to have peace of mind during the whole process. Her service continues to this day, which is why I have given her high ratings.
I have used Catherine Lezer a number of times as she is always willing to help no matter how small the loan is. She also explains it in terms I understand and not industry jargon. I have fully recommended her to my friends.
I would like to thank you, especially our consultant Catherine Lezer for her help in making the home loan process a breeze. Catherine not only provided us with array of options she also helped us narrow down the loans available so we could find the loan that best suited us. No question was too trivial for her and she explained any queries we had in a simplified manner so we completely understood what we were signing up for. If only the whole process of buying a house was as easy as our loan application.
Catherine Lezer is amazing, she did a fantastic job sourcing the best possible loan for my needs and was happy to talk me through the benefits. The level of service Catherine provides is perfect and I will be back.
I was dealing with an expert in their field – someone who knew the market and the service providers intimately. And – I didn’t have to deal with a bank direct – saving time and aggravation. I would definitely use Smartline again, it was a great experience and totally seamless.
Catherine was excellent in her assessment of our needs and had a loan pre-approval before we’ve even found our property! She came to our house after work and was very professional.
I do recommend her.
I have used Catherine twice and she is helpful, reliable and always very friendly.
My loans were a bit complicated and her advice was spot on.
Being first home owners, purchasing was a whole new experience, and we were thankful for Catherine’s guidance. What, for most of my friends, is a very stressful experience, went very smoothly for us. We didn’t even have to go to the bank once!! Catherine was able to visit us after hours – very convenient.
J & S Walsh
We were purchasing our first investment property, and used Catherine’s services for the financing. It was reassuring to deal with someone who “walks the talk”. Catherine showed herself to be a true professional in all regards.
At all times during the finance process, I felt fully informed. When we encountered a small problem, Catherine was quick to inform me of my rights and responsibilities. Because of her clear thinking and action, the settlement went off without a hitch. We will definitely be using Catherine again.
I wanted to drop you a line to let you know how impressed I was with our meeting today. I had previously spoken to another broker and found the response to be poor and disinterested so to have your amazing visit was greatly appreciated. I have come away from this convinced that we will be able to get into the property market sooner rather than later and that there is hope for us yet.
I look forward to utilising the rest of your services as we get better positioned and have no doubt that you will be of even more assistance to us then.
I found Smartline very professional and if I could not contact them they returned my call as soon as possible. I would recommend and have recommended them at any time.