Meet the Team
Lou Costabile – Personal Mortgage Adviser
Lou Costabile draws on more than 40 years residential and commercial lending experience and a diploma in banking and finance when providing his clients with excellent service.
Lou’s experience enables him to confidently execute complex deals.
Lou’s first aim is to fully understand his clients’ needs and financial expectations before assisting them in selecting the loan product for their situation.
“I take pride in my communication skills and understanding the clients’ needs and future financial goals,” explains Lou.
Lou is a highly professional broker with great interpersonal skills. He always keeps his clients informed.
“I keep my clients up-to-date throughout the process and ensure that they are satisfied before going to the next step,” he says.
Lou prides himself on his integrity, reliability and professionalism. He always makes sure he does the right thing for and by his clients. “I always look outside the square to see if there is an alternative way of assisting. I always make sure I add value for my client by determining and recommending a solution not only for the short term but for years ahead.”
Lou’s mortgage broking business is based in North Balwyn and is fully mobile and services all areas. He can visit you outside of working hours in the comfort of your own home if required.
He can look after all your financing needs including personal loans, leasing and commercial and business financing.
Smartline High Achievement Award $50m – $100m Winner 2017
Smartline Franchise Owner of the Year VIC/TAS Finalist 2017
Spirit of Smartline Winner 2014
Smartline High Achievement Award 2014
Smartline “Rising Star of the Year” Award Finalist 2010
Smartline High Achievement Award Finalist 2008, 2010
Smartline Client Care Award VIC/TAS Finalist 2009
MPA Top 100 Commercial Brokers 2008
Robert Costabile – Loan Writer
Robert’s personal attributes of integrity, adaptability and honesty have allowed him to build a mortgage advisory service that offers an outstanding level of customer service.
“Communication is key when arranging a loan for people,” Robert says, “so I make sure I keep clients informed every step of the way. This is, after all, one of the biggest decisions of their lives.”
With a background in Tourism and Business Management, Robert understands firsthand the importance of the customer experience in the service industry.
“Mutual respect and trust are essential, particularly in the mortgage advisory industry,” says Robert. “I will always deliver on a promise.”
Robert is very knowledgeable across all types of loans and products and can assist all borrowers. He offers a fully mobile service.