What Gavin and Leeanne’s clients say about their service
Fantastic work Gavin. You have worked some magic and you were a mind reader to trigger this the way you did. Incredible. Big budget impact for us! Thanks.
Your professionalism and obvious understanding of your client’s needs, almost felt like I had a close friend helping me. So thank you, Brett and your team. I have only had a positive experience dealing with your company.
It is with great pleasure that I recommend Gavin Lesnie. Gavin was at all times most informative. His advice was both professional & reassuring. We were always confident in our choice of financial advisor when purchasing our home. With pleasure, I highly recommend Gavin Lesnie. Thank you.
Gavin was fantastic! He was patient, understanding and resourceful! Without his help we would not have been able to secure our dream house! Gavin was always happy to explain things, offer advice and do the impossible to make it all come together!
Gavin was extremely helpful and always available to answer our questions. Great person to deal with and made the process enjoyable!
Gavin Lesnie has assisted us with our initial property purchase home loan as well as refinancing several years afterwards. He ensures that at every step of the process, you are kept up to date, as well as following up after the fact to ensure that everything is in order. We thoroughly recommend Gavin and his Team to any prospective clients.
Gavin was on top of everything all the way throughout. There was an error by the bank that he spotted and sorted out straight away. I didn’t have to worry about a thing.
My husband and I cannot speak highly enough of Gavin Lesnie. He went beyond the call of duty on so many occasions and negotiated with Suncorp to have our mortgage insurance cost placed on top of the loan rather than payable at settlement. Because of this we are able to afford the renovations the house needs. Gavin exceeded our expectations time and time again with his professionalism and results. Smartline is extremely lucky to have him. Regards
I would never hesitate to refer Gavin!
I was most happy with the service provided by Gavin. He was always obtainable and very prompt with any queries that I may have had.
As always, Gavin was fabulous and went above and beyond for us to get our loan sorted with minimum stress for us.
Gavin was truly exceptional to deal with. Over a very LONG settlement he provided us with clear information, understanding and patience. I have already recommended his name to family and friends looking for a mortgage broker.
David Jeffery assisted us and his name wasn’t on the list but he and Gavin did a fab job with our home loan and rental rates. We were not disgruntled with our lender but they have to be competitive with the others and the boys had them come to the party. Well done, Leigh and I are very happy!!!!
It was like he was sitting next to me throughout the whole process.
Gavin and his team have been on the ball since we first contacted them. There ongoing support and communication has been outstanding.
Our Adviser was fantastic, as always, in understanding and managing my complex arrangements and dealing with multiple parties (financial adviser, solicitor, conveyancer etc). He also chased up the bank to keep the transactions progressing (as much as is possible when banks are involved…). Huge thanks to Greg and Gavin.
Gav went above and beyond with service. He would drop around at night and make sure documents were signed correctly. Followed up bank and solicitor. Would definitely recommend or use again. Thanks for making a complex process so simple.
The loans process was very tight with Christmas fast approaching the team pulled out all stops to ensure loans were ready for exchange, they also worked through part of their Christmas party. Their attitude to complete the task for me was overwhelming!
Gavin and his team were exceptionally attentive and pulled out all the stops to refinance our loans swiftly as requested. Nothing went unanswered and everything was explained clearly to us. Would highly recommend this team – you feel like they are on your side the whole way.
Obtaining a loan is often a painful and drawn out process, working through Gavin Lesnie at Smartline has made the process a breeze and as a result I’m up to loan number two and looking for more in the future. ‘Smartline are my service providers of choice.
Smartline always go above and beyond and this is why we continue to use Smartline.
He was proactive in assisting me, has saved me over $300 per week. Kept me informed at all steps, went out of his way to make things easy and go as smooth as possible. Excellent service and I’ve recommended him to a few people already.
Our Adviser has been excellent and helped me every step of the way, offering sound advice. He was always contactable and got back to me whenever I asked for information.
Fantastic, professional, contactable, nothing was a problem/hassle.
Our Adviser seemed to know what I needed without even asking me!! Amazing service.
Excellent,professional and well organised assistance including advice.
Gavin is meticulous, prompt, responsive and always up to date with deals. Should I challenge Gavin (which I always do…..) he manages supremely!
Gavin gives good advice, keeps me in the loop, and I know if I need any help in finding the best mortgage solution I can rely on him for a quick and efficient response.
Smartline is always helpful, ready to assist no matter what.
Our Adviser has always provided the most dedicated service, always ready to help and having the right solution for us. Liaising with the bank and solicitors to our utmost satisfaction, he has assisted us in buying 3 properties so far and we recommend him to all our friends.
My husband and I consider Gavin and his family as a personal friends through his unwavering service. We also love hearing his children’s updates! Gavin has been extremely knowledgeable and reliable throughout our initial loan agreement and subsequent re-financing to renovate our Eastern Suburbs home. We never hesitate to refer Gavin’s services. Fantastic!
Our Adviser has been great looking after our ever need and making it so simple. Even dropping the loan papers around on a Sunday so we could have them filed on the Monday. Why we love Smartline, for the service, for making it so easy & hassle free.
Because nothing was too hard for him, he was in constant contact through the process and everything went exceptionally well and in a very reasonable time frame. I would highly recommend him to family and friends and share my experience with anyone that will listen. Thank you Gavin
I love my Smartline adviser because he makes my day run smoothly with all the work he does behind the scenes to make the mortgage transaction go through without a hitch as well as getting the best deal for me
Smartline has played a significant role in assisting us acquiring 3 properties in 4 years.
As a first home buyer I was full of questions and queries about entering this new world of debt. The guys at Smartline allowed me to feel confident in my decision making. I feel I have ended up with the right mortgage and have already happily recommended them to a number of my friends.
The continual updates on emails on the current economic environment are very much appreciated and “loved”….he also keeps me updated on his family which is great to see fun to see his family grow up.
Gavin Lesnie’s & Co have been assisting us for 1 year and I must say his attitude and willingness to help is second to none. He is pro-active in seeking out the best answers to our queries he even goes the extra mile which in this day and age is rare.
He made getting our second property, with two mortgages across two states with two sets of lawyers etc an absolute breeze – and we are paying precious little more than the rent in our new location. The team were professional, friendly and prompt – thanks.
Fantastic communication and attention to detail. I never worry about my property, someone always calls or emails before I have a question or concern.
The reason I like my Broker Gavin is with out his help I would not of been able to buy my Villa, He took all the pressure of me in telling me the amount I could borrow and knowing that the Mortgage would be approved….Job well done
My partner and I had a nightmarish run with ‘the bank’ when purchasing our property in June. Not only did Gavin work with the bank to resolve the issue, he contacted me after business hours and on his weekends to assure me that the process was being properly managed. We definitely would have given up on the property sale had it not been for his assistance.
When our home loan application took longer than expected, Gavin was so helpful and provided great communication throughout the whole process. We loved his service so much, we recommend him to anyone who mentions the words “home loan”!
I have known my Smartline broker for 10 years. He has achieved what no one else has by explaining and making my various mortgage refinancing simple. If it wasn’t for him I would still be in confusion land. I have recommended Smartline to a number of people and if he wasn’t that good I wouldn’t be a client after 10 years.
Gavin made the whole home loan process easy and simple to understand. He worked late into the evening to fit in with our work times, and kept us updated every step of the way. Professional, friendly, knowledgable, and we will come back and use him again!
We are kept informed every step of the way. Nothing is too much trouble. Feel as though we are real people and not just an account number. Very happy customers!
I have to commend Gavin Lesnie of Smartline for the fabulous job in securing a great rate on our home loan. Gavin took care of everything and the process ran smoothly. This took the hassle and stress out of what can be a difficult time.
When we had chance to purchase a property, Gavin made it easy and stress free to find a Mortgage that suited at the time our needs. So thank you.
Gavin is extremely helpful and proactive in terms of assisting us with our mortgage advice. He constantly provides updates on the market conditions and suggestions for improving our financial situation. He is a pleasure to work with and I would have no hesitation in recommending his services.
Gavin has been our broker for many years and has always made us feel like our needs are important, treating them with priority .He has a friendly manner and goes out of his way to make our mortgage requirements as hassle free as possible. Gavin’s service is first class .
Gavins attitude towards me from day one was like I was family ! I am confident that anytime I need to speak with him I can get him. Which has been proven thus far each time I have rung ! His understanding of the industry is to be marvelled at !
We were in desperate financial trouble with credit card debts to the max. Gavin , not only organized refinancing to clear all our debt but we were also able to use the equity in our home to buy an investment property! Smartline certainly helped us!
Above and beyond! always looking for the lowest rate with the right features. Advised me of an interest rate drop even after the documents were lodged.
Gavin and the team provided me with very thorough and professional service.. and still do today! I am grateful that I have the two of them there to assist me now and in the future.. I need to go nowhere else now!! cheers guys!
At all times Gavin was highly professional. As a client the process was simple and efficient. I have no doubt that we have saved valuable time and money by using Gavin Lesnie from Smartline Personal Mortgage Advisers.
The service and advice from Smartline regarding my property investment loan was thorough and timely. I would recommend Smartline to anyone looking for a great deal coupled with great service.
We had a fantastic experience with Gavin. He acted thoroughly, quickly and kept us informed every step of the way with regular updates. I will have no hesitation using Gavin again and recommending him to others who are looking for thorough, professional and friendly help and advice.
I have been a Smartline customer for many years and find that Smartline advisers are extremely helpful and friendly.
Gavin and the team at Smartline provided great advice and service, making the whole process easy.
Gavin was open, friendly, discrete and willing to meet us at a time and place that suited us.
When buying our first home, our broker was recommended to us by a friend. We had no previous experience with a broker and were so impressed with the service provided to us. Our broker advised us to ask as many questions as possible, call whenever in doubt and “treat us like your parents” in a sense so that they could support us every step of the way. Gavin Lesnie and the team were fantastic and we could not have been successful with buying our first home without them. I have already recommended them to a friend and will again in the future.
Gavin provided an outstanding service to us – he came out late at night so we could both sign paperwork, and he provided us with detailed information, and made 100% sure we understood what we were signing up for. Thanks so much.
My wife and I have just embarked on the investment property merry go round. As were are new to this type of lending and had no idea where to start we were lucky enough to find Smartline. Right from the get go our adviser was ultra professional, explaining the procedures etc etc. Our family holiday to the USA unfortunately fell right in the middle of all the signing etc, but Smartline kept us on the front foot the whole way. We could not be happier or have expected more from the team at Smartline personally! Many thanks.
Peter and Leigh
I would be very happy to recommend Smartline to any friends/family. Smartline were very easy to deal with and exceeded expectations.
Smartline sent not one but two representatives out originally and they were very helpful in assessing our financial situation and offering solutions. Kept in contact all the way through the process. We are very happy with your service.
Gavin at Smartline made the process very simple. As a busy working couple with children, all that was needed of us was our financials and the rest was left to Gavin and his team. I was regularly updated by email of the status of our application and the funds were made available to us in a short period of time.
I found the support given by Smartline to be excellent. I was kept informed regularly and was always told the next step well in advance. Our adviser also kept in touch with the bank to make sure that they were on track. I could not fault his work in processing our finance. Thank you.
The service provided by the Smartline Balmain team was above and beyond expectations. Being an overseas investor the purchase and financing of my property would not have been possible without them.
Smartline – a professional, helpful and genuinely passionate and caring experience. An absolute pleasure to deal with, fast, informative and delivered on the promise very promptly. Highly recommended!
Our Smartline Advisers made the experience of securing a loan for our new home simple and straight forward. Their experience and expertise helped us choose a loan which was ideally suited to our requirements, without having the frustrations of dealing directly with any banks. Their ongoing support and advice during the whole process was only ever a simple phone call away. It’s no wonder we keep coming back to Smartline for all our home loan needs.
Smartline did a great job. They took all the hassle out of finding a great loan and kept me informed through the process. I would recommend them to other home buyers.
Gavin did a great job. For the following reasons
1. He understood my unique situation (new business owner, family trust structures etc)
2. He informed me of the different products on the market and recommended the one that was best. I felt he did this without prejudice (i.e. not just going for the product that would perhaps give him the most favourable trail
3. He kept me up to date through the entire process. I was extremely impressed from his client service and commitment. He was available 24/7 to answer questions and any concerns I had
Smartline offered a professional, efficient and dedicated service in selecting and completing my mortgage. Gavin demonstrated detailed knowledge of the industry and he was able to fast track the completion process without any stress or hassle. Additionally Gavin and his team kept me in touch with every aspect and left no stone unturned. I highly recommend their service offerings.
Gavin and the team are always fantastic!! So helpful and easy to understand. We are so lucky to have their help and believe getting our loan with them was one of the best things we ever did!
Smartline were fantastic in negotiating the refinance terms and liaising with the bank to obtain final approval. I would have had great difficultly dealing with the bank directly due to some non-standard income and property arrangements I have. Their help was invaluable and I would not hesitate to recommend them for the professionalism and support they provided.
After being treated like a second class citizen by my own brother in laws mortgage broking business, I went straight to Gavin Lesnie and Leeanne Neil to get the loan I needed to help accommodate my rapidly growing family. Despite the fact I am self employed, divorced and have a less than normal financial situation they were able to find me the right product with a normal bank at normal rates. Well done guys, you have really helped me a lot.
I have received excellent service and follow up from Smartline. I also received very good advice which was tailored to my needs. Smartline took away all the hassles of dealing with a financial institution and kept me informed throughout the process of loan application. It’s refreshing to deal with a company that understands customer service.
Gavin and the team helped us through the somewhat daunting process of obtaining finance for our mortgage and, in addition, a construction loan. They have both been IMMENSELY helpful and I would absolutely use them again. THANK YOU.
Gavin and the team from Smartline were instrumental in getting us the right loan for our home. We wouldn’t be living here now without them. We would happily recommend them to anyone looking for the highest standards of personal and professional service.
For my fourth property purchase I once again went through Leeanne and Gavin for the convenience and support. Sure enough it paid off again. As this was the largest single property I’d purchased to date, it turned out we ended up with many time constraints, Leeanne and Gavin went above and beyond to make it all happen. They used their extensive contacts at the banks and even got involved with my solicitors and agents! It would have been tough doing it on my own. Thanks guys!
With Smartline we got the best deal in the market and they keep on watching us and our loans. They provided such great service we chose them for our investment property and they out did themselves. We will recommend them to all our friends and family.
I found Gavin and the team extremely helpful in finding the right loan at the right price in what can only be described as difficult circumstances in both the home loan world and also my personal circumstances.
The Smartline team has supported us through the complicated process of buying our first house, finding the right lender and loan that matched our needs. Then with high attention to details they walked us through the jungle of buying our first investment property. We have recommended them and their services to all our friends and surely use them in the future.
The Eylon Family
I found the advice and service delivery excellent and took great comfort that I was being given the best advice in terms of my investment. I have recommended Gavin and Leeanne to my friends and associates.