Client Reviews (164)


22 February 2019

Kelvin U

Martin worked tirelessly with us and the chosen lender to achieve settlement! It was challenging at times especially in this new lending climate but Martin was thorough and with us every step of the way. He updates us frequently and we would not hesitate to recommend him and Smartline time and again!

Adviser - Martin Castilla
28 September 2018

Tallie C

Miriam was our mortgage broker 7 years ago and got my husband and myself into our first home together. 7 years later, Martin has helped us build our forever home. We can’t thank them enough for their fantastic service and dedication to our mortgage needs. I’m more than happy to recommend Martin and Miriam to my friends and family.

Adviser - Martin Castilla
13 September 2018

Matthew H


Adviser - Martin Castilla
15 August 2018

Carolyn J

Martin Castilla gave excellent client service in every way, I couldn’t recommend him more highly. He was communicative, thoughtful, thorough, supportive… the whole package.

Adviser - Martin Castilla
19 June 2018

Belinda W


Adviser - Martin Castilla
12 September 2017

Maddison B

Martin was absolutely fantastic. I would thoroughly recommend him to all of my family and friends. The experience was completely seamless and Martin is a fantastic person to work with. It was a wonderful first home buying experience. Thank you Martin! Maddi and Tom

Adviser - Martin Castilla
23 August 2017

Daniel W

I am surprised with the fantastic rate that Martin achieved for us (3.81%!) assisting us with the purchase of our first home. Martin was always easily contactable and would call back as soon as he was available to talk. He was always positive and willing to help even when it looked like we might not qualify for a loan. I have been recommending Martin and Smartline to my friends who are in the market for their first home. I will definitely contact Martin again for any refinancing or new mortgage needs. Daniel Walter

Adviser - Martin Castilla
6 July 2017

Kimberley H

Martin has done and continues to do an excellent job looking after us in our purchase of our first home (construction). He explained processes involved with patience and provided resources to assist our understanding. We loved that Martin was tech-savvy and would look over our documents as we collected them and uploaded them to a shared folder. When presented with a discount from the vendor on a parcel of land, Martin worked hard with his team and other relevant parties to make sure we made the deadline to receive the discount. We cannot fault his effort or attentiveness in providing an excellent and trustworthy service.

Adviser - Martin Castilla
12 June 2017

Joe M


Adviser - Martin Castilla
10 May 2017

Helen F

Martin Castilla was an excellent adviser he was professional, diligent and communicated with us every step along the way until finalization of the loan. I would be happy to recommend him to my friends and family.

Adviser - Martin Castilla
23 April 2017

James T

Martin’s service first class as always.

Adviser - Martin Castilla
15 March 2017

Cameron F

Really knowledgable and frank with his information. A great port of call for a challenging process.

Adviser - Martin Castilla
14 March 2017

Tania B

Very thorough and a great support all the way through the process.

Adviser - Martin Castilla
9 March 2017


overall great service from Martin & Anna as usual

Adviser - Martin Castilla
4 March 2017

Catherine, Jon H

We got there in the end but the process was more work for us than expected, ie completion of the SOMA on more than one occasion. We knew basically what we wanted and thought the process would be easier for us (we don’t have much spare time to sort things like this out). Martin was easy enough to deal with overall.

Adviser - Martin Castilla
5 February 2017

Rebecca F

Martin was always available to answer my questions and guide us through the process of selling our house and buying our new family home. His wealth of knowledge and support made it easy to change from one home loan to the next. We thank you for all your help and will definitely be recommending you to others and hope to use your services again soon!

Adviser - Martin Castilla
8 November 2016

Jodie Forbes B

Martin helped us with options for a construction loan and also managed to get us better rates on our existing loans. He made the process so easy and saved us a lot of time.

Adviser - Martin Castilla
15 October 2016

Pacyna J

Smartline is a best thing ever happened to me, they always look after customer best interest. I used Smartline services twice and I will use again, congrats. Janina

Adviser - Martin Castilla
2 October 2016

Narelle K

This is the second time Miriam has helped me with my mortgage requirements and once again I had wonderful support. Miriam is a true professional.

Adviser - Miriam Castilla
30 September 2016

Chris G

Martin is always available to answer any questions I had. He has a great team at the office .

Adviser - Martin Castilla
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