Natalie Ross – Personal Mortgage Adviser
Following a 14-year career in real estate development, Natalie Ross has joined Smartline as a mortgage broker, and is ready to start transforming her customers’ lives by helping them access the funds and information they need to successfully invest for their future.
Natalie’s extensive qualifications include a Bachelor in Commerce, a Masters in Property Development and a Diploma in Mortgage Broking, and she is passionate and highly knowledgeable about property across all major Australian markets.
‘I have worked in property development in a number of different sectors, including residential and commercial,’ she says. ‘I ran projects from $1M to $200M from acquisition (often involving securing funding for complex deal structures) through to completion and sale of assets. This experience has given me an understanding of the importance of finding the right loan product, managing your money through the process, and the key issues that can hinder your success.’
Natalie’s lending advice is underpinned by a high degree of commercial acumen, excellent project management skills and the ability to identify high-value opportunities. ‘I want to be able to impart my knowledge to my clients as they build their own property portfolios – whether it’s the family home, or your fifth investment property,’ she says. ‘Property is my life and I love being able to help clients achieve their dreams.’
When working with her clients, Natalie always takes the time to listen and find out their personal circumstances and investment goals. ‘Listening is one of the most important skills that people in services often forget. It’s not about me; it’s about you, the client,’ she says. She understands the intricacies involved in securing funding and is highly skilled at thinking outside the box to overcome problems and find the ideal solution to put her customers on the path to success.
‘With my background and experience – both professional and as a personal investor – I am highly sympathetic to my clients’ needs and understand the challenges they face during a property transaction. I’m able to streamline the process and guide them through it step by step.’
Natalie’s business ethos is founded on a commitment to personal, responsive customer service, and she is always available for a chat or to answer questions. Her core operating values are:
• ‘Trust – I promise to be honest and reliable’
• ‘Integrity – I WILL do want I say and uphold my values’
• ‘Confidentiality – what we speak about is kept between us’
• ‘Commitment – I am committed to ensure my clients can achieve their dreams’.
With her background in corporate property development and analysis skills in property, investment and business, Natalie can assist clients with the variety of borrowing needs that they may require over their lifetime.
Natalie is based in Sydney’s Sutherland Shire and is highly knowledgeable about the local property market. She also remains updated on the wider Sydney market, as well as Brisbane and Melbourne, and is happy to work with clients from any region in Australia.
Bob McFarlane – Personal Mortgage Adviser
Bob McFarlane is a successful and highly sought after Mortgage Broker with more than 28 years experience.
Bob is known for building strong relationships with his clients, giving them the comfort and security that their best interests are at heart.
Bob ensures that his clients understand the full process to help them make an informed decision based on their personal circumstances.
What makes Bob different from the banks is that he is on the clients side instead of the lenders. He provides a service at no cost to his clients and his commission is the same from all lenders which ensures he is getting the right deal for the client and not the bank.
If you are looking to buy, sell or even refinance for a better deal, Bob would love to hear from you.