I have utilised the services of Smartline via Odette Shahnazari for a number of years now. My most recent dealing was quite complex and not helped by difficulties at the banks' end. Throughout all of this Odette supported myself as her customer to the hilt and ensured that we weren't led down by the bank inefficiences. I was able to call and email Odette at any time and always received a prompt response. I have never dealt with anyone as knowledgable or professional as Odette and can't say enough good things about her. I recommend her to all my friends and colleagues.

Jason P

Amazing is the best word to describe Odette. From the first phone call to find out how I start purchasing my first home, Odette was extremely friendly, knowledgeable and reassuring that the process was going to be simple and seamless. Throughout the whole process Odette guided me and my family through what needed to be done not only in obtaining our home loan but every other process as well. Without Odette's guidance and professionalism the experience of buying our first home would have been a lot more stressful. Even the bank manager when signing the papers was complimentary of Odette and the effort she put in to assist us. I would not hesitate to recommend Smartline and Odette to anybody requiring a home loan. Thank you.

Simon P

Odette always responded to our queries promptly regardless of the time and day and was thorough in her responses and made herself available when we needed her. That was very helpful.

Toshio O

Odette was patient with us as we worked our way through the information provided and once we were ready to move forward had detailed conversations with our Financial Planner to ensure we got the best advice and strategy for the future. When we arrived to sign documents, everything was ready to go so it was easy and fast. Odette was the one who contacted us to keep us in the loop with what was happening at the banks. I thought communication would come from the banks, but it was Odette. Although her role was completed, she was still there guiding us through.

Therese R

I was recommended Odet/Smartline services by a friend and she did not disappoint. She was extremely helpful, endlessly patient with my many questions and was also very responsive. As the value of my loan was worth significantly less than many others', but important to me, I was touched but surprised with the amount of time she put in. I will definitely recommend Odet and Smartline to others.

Kate S