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Client Reviews

What Odette’s clients say about her service

Amazing is the best word to describe Odette. From the first phone call to find out how I start purchasing my first home, Odette was extremely friendly, knowledgeable and reassuring that the process was going to be simple and seamless. Throughout the whole process Odette guided me and my family through what needed to be done not only in obtaining our home loan but every other process as well. Without Odette’s guidance and professionalism the experience of buying our first home would have been a lot more stressful. Even the bank manager when signing the papers was complimentary of Odette and the effort she put in to assist us. I would not hesitate to recommend Smartline and Odette to anybody requiring a home loan. Thank you.
Simon

Odette always responded to our queries promptly regardless of the time and day and was thorough in her responses and made herself available when we needed her. That was very helpful.
Toshio

Odette was patient with us as we worked our way through the information provided and once we were ready to move forward had detailed conversations with our Financial Planner to ensure we got the best advice and strategy for the future. When we arrived to sign documents, everything was ready to go so it was easy and fast. Odette was the one who contacted us to keep us in the loop with what was happening at the banks. I thought communication would come from the banks, but it was Odette. Although her role was completed, she was still there guiding us through.
Therese

I was recommended Odet/Smartline services by a friend and she did not disappoint. She was extremely helpful, endlessly patient with my many questions and was also very responsive. As the value of my loan was worth significantly less than many others’, but important to me, I was touched but surprised with the amount of time she put in. I will definitely recommend Odet and Smartline to others.
Kate

Odette was awesome and with us every step of the way. She put up with our nervousness and helped make the process as smooth as possible. Extremely happy with the level of service and the rate we ended up getting for our mortgage.
Kyle

We had heard great things about Odette from our family members, but even still Odette exceeded all our expectations. Odette was professional. She kept us informed every step of the way and shared our excitement thoughout the journey of purchasing our family home. We can’t recommend Odette highly enough. Thank you Odette for all your support and assistance.
Julia & James

Odette is absolutely fantastic. She always goes out of her way to help you. Excellent service!
Winston

Odette was invaluable to our property purchase. Without her responsiveness at all times we may not have secured our dream property. Buying a first home is very stressful and Odette made this process so seamless and put our minds at ease. I would recommend her to any family and friends with great confidence.
Liz

The service Odette provided was quintessentially PERFECT!!! She clearly has an incredible knowledge of the industry and an obvious passion for truly helping her clients.  Odette’s assistance was invaluable and I cannot imagine having gone through the mortgage process without her help.  There is no way I could possibly fault her work or even suggest improvements.  She has provided us with the perfect service and I will be sure to recommend her to all my friends and family.
Dom

Odette’s knowledge, professionalism and efficiency made our decisions on a home loan package so much easier.  I would recommend Odette very highly to provide a direct and honest pathway towards the best home loan fit for you. Thanks odette!!
Mark

Absolutely happy with my Smartline Adviser. I felt that I could trust her, she answered all of our questions, she was very proactive and kept us informed every step. I have already recommended her to my friends. A big thumps up and thank you.
Claudia

Odette was perfect, She went well above and beyond what we expected, was easy to deal with, was available out of hours and did everything we needed and more. Have already recommended to others we know looking at property and will use again when we need advice.
Mark

We are very happy with the service provided by our advisor Odette Shahnazari. She was extremely helpful and professional in every aspect, helping us with the entire process of buying our first home. We can’t thank her enough for everything she has done to us and we will certainly recommend her to our friends and family. Best regards,
Carlos and Eszter

My wife and I have utilised Odette’s services just recently as we have in the past and will continue to in the future. I can’t say enough good things about her product knowledge, her work ethic and most importantly her desire to produce the best outcome for her customers. I have no hesitation in recommending Odette to friends and colleagues wanting to obtain finance.
Jason

Odette was amazing. She was contactable at all hours, approachable and made sure that we completely understood the loan process and all the documentation from start to finish. She worked above & beyond to get us the best rates and set us up with the most appropriate package to suit our situation. I have been singing her praises to all our friends and family.
Suzanne

Odette has been fantastic throughout the entire process. Furthermore, her service does not just stop at finding us the right mortgage and organising it all for us, but advises us of relevant updates to keep us informed.
Jacqueline

I have recommended Odette to all my colleagues as she was very professional and always ready to help, even on weekends.
Pio

Odette managed to pull all sorts of strings to have our paperwork and loan processed in record time. By participating in an email trial, we received our documents from the bank on Tuesday afternoon. We printed them out, signed them, and posted them by express post a few hours later. The bank received them and processed the loan the next day. By the end of Thursday we had the funds in our account. Thanks to Odette, a process that would normally take up to 2 weeks was completed in 3 days.
Christopher

Odette did a great job, with a full understanding of the required paper work. For that I thank you, made my job easier. Thanks
Jim

Prompt response and always willing to help with great attitude.
Winnie

Odette is by far the most helpful person I have dealt with that I can remember. She goes above and beyond what I would expect and I am an extremely hard marker. I will utilise Odette’s service again and recommend her to anyone seeking finance or refinancing. Odette is a wonderful asset to your company and if her customer service is an example of the rest of the company,  you are well served.
Jason

Odette has been fantastic. She was very patient with us throughout the entire process and guided us through everything as and when it happened (we are first time home buyers)
Jacqueline

Odette is by far the most helpful person I have dealt with that I can remember. She goes above and beyond what I would expect and I am an extremely hard marker. I will utilise Odette’s service again and recommend her to anyone seeking finance or refinancing. Odette is a wonderful asset to your company and if her customer service is an example of the rest of the company, you are well served.
Jason

Odette has been fantastic. She was very patient with us throughout the entire process and guided us through everything as and when it happened (we are first time home buyers).
Jacqueline

Odette was amazing for us, probably most important is that Odette took all the stress out of our hands during a process which can sometimes be difficult. Odette was there for us from the start to the very finish.
Shannon

Odette was excellent in our house purchasing process. Whilst a stressful process, Odette kept us well informed about our loan and its progress and got us a fantastic deal with the best provider. She worked extremely hard for us as the client and we will forever be grateful for all the hard work she put in to get us the house we always wanted. We will definitely be recommending her to our friends and family and will use her again should we need any amendments to our loan. Thank You Odette!
Kirsty

Odette was really helpful and she made it such a simple process. She was available at all times and offered services that was beyond the normal capacity of a mortgage adviser. I would be more than happy to recommend her to my family and friends.
Mandy

Odet has been invaluable throughout our entire house buying/hunting experience, and nothing is too much effort for her. She has guided us through every step of the process, made herself available at inconvenient times (usually 7am) and has provided responses and reports within minutes of talking to her. We would have been lost without her.
Graham

He is always happy to help and answer questions big or small. Makes the overall home loan process a lot for easier to understand.
Anna

Odet is warm, understanding and very professional person. She’s knowledgeable and provides great advice. she invested countless hours helping us with our finance, even going to after-hour listing appointments and making weekend phone calls to assist us. She changes our views setting from impossible to possible. She is always solving problems in a way that benefits to everybody. I consider Odet not as our broker but as our family friend with big loving heart.
Elma

Odet has been a pleasure to deal with right from the moment we enquired, she really helped us so much and we have her to thank for getting us over the line!
Gabrielle

Odette has been invaluable throughout our entire house buying experience. Nothing is too much for her;  she has guided us through every step of the process, made herself available at inconvenient times and has provided responses and reports within a matter of minutes. We would have been lost without her.
Jacqueline

Odet was very helpful and I love that she came out to see me during my lunch break. I would use her again in the future.
Kathy

Odette has provided consistently friendly, informative and up to date advice and information. She is always available, and responds quickly to calls, emails and messages. Odette has provided comprehensive data for home loan options, and helps us through the information in a clear and accessible way.
Michael

Odet has been very proactive sending me updates, interesting articles, emerging trends, comparisons, rate, etc and I greatly appreciate the work she has put in for me. I have 2 investment houses and have just retired so am no longer active with property development. I am happy to refer Odet to my friends and family.
Peter

I Love my Broker Odet. Odet was extremely helpful and understanding with all aspects or our loan. She went above and beyond in order for us to buy our home and helped us organise everything including a solicitor and insurance! Odet made the whole experience so easy.
Rochelle

I love my broker because she is so much more than just a broker. Odette is kind, realistic, well organised, calm, friendly and much much more. She never made us feel pressured and everything she did for us made perfect sense.
Sadie

I would like to commend Odette for her excellent service. My wife and I were first time investors but Odette helped make the whole process for us as smooth and as painless as possible. I had a lot of questions and many things were new to me but she always helped get the answers and clarifications to all of those – which made very comfortable working with her. She would always take time to explain the different options available to us which helped us make better informed decisions. In terms of her customer service skills, professionalism, and domain knowledge, you couldn’t ask for more. On top of all that, she is a great person and she has become more than just an adviser but a close friend as well to both my wife and me. I will definitely recommend her to my friends and colleagues. Thanks Smartline for having such a wonderful adviser in your team!
Edgar

Odette helped us through every stage of the process with warmth, friendliness and honesty. She was always on hand to answer any questions we had, and was happy to meet us during evenings or other times that suited us. We are incredibly grateful for the advice she offered, and the mortgage package she put together for us, and we will be recommending her services to our friends.
Christopher

Odette was pleasant and friendly and nothing was too much trouble. She was knowledgeable about the products, the services and if she didn’t know she found out. Odette was great to deal with the whole process was very smooth.
Sonia

We found that Odet was incredible not only for her vast knowledge of the home loan market but also for her incredible understanding of the housing market. It gave us the opportunity to make a good decision on the home loan and also the place that was right for us. Furthermore, whenever we had a question to ask or an issue with anything, Odet was always available to answer our questions and put our minds at ease. She is dedicated to her clients and she is an asset to Smartline. Odet made our first home buying experience a breeze. Thank you so much.
Jacques

Odette Shahnazari’s outstanding and caring nature helped me to get the loan. She always followed up whatever the requirement was. I will always be grateful of her hard work and I would be glad to recommend her to any of my friends and family and whoever is in the same situation as I was. Thanking you all very much.
Volga

My partner and I would like to say a BIG THANK YOU to Odet. Our experience in purchasing our first property was made so easy as we had our advisers support 100% of the way. Her guidance and recommendations ensured that we had the right loan and also secured the right property. Odet made herself available to us whenever we needed advice or help and went above and beyond to ensure we secured our dream home. She was brilliant!
Natalie

Odet was excellent. I will recommend her to family and friends.
Alan

Good morning Odette, got to say I’m overwhelmed with how quick you respond to my questions, it’s great, thanks for getting back to me.
Dwayne

Thanks so much for your prompt reply and overview. It has been a great relief to find someone who can offer advice and also different options.
Chris and Tess

The information you gave me was really good and you know what your doing and it can be hard to find people nowadays like that.
Ben

Odet was a wonderful and very helpful I will use her again in the future.
Kathy

Odette was so helpful – and always contactable. I don’t know how we would have done it with out her!
Gabrielle

Odette was our representative and she was very supportive all the way. From day one to our final purchase she helped us work through many hurdles. We appreciate what she has done for us. Without her help we couldn’t find our dream home. Odette is so helpful and understanding. She was dedicating her time even if it was after working hours to help us and answer our questions. We would recommend her to anyone.
Zeke and Maryam

Thank you Smartline for all your help and Odette’s fantastic advice and service throughout the whole loan process. She was a fantastic help, answered all of our questions and helped us soo much with finding the right property and finally getting everything ready through to the acceptance of our cheque.Odette was with us every step of the way and did all taht she could to help us achieve our goal.

Joseph and Christine

I will recommend you to anyone because of your humanistic traits and your expertise. I wish there was more people in the world like you, you’re a gem.
Jason

Thankyou Smartline for all your help, fantastic advice and service throughout the whole loan process. Odette was a fantastic help, she answered all of our questions and helped us so much in finding the right property and finally getting everything ready through to the acceptance of our cheque. Odette was with us every step of the way and did all that she could to help us achieve our goal.
Joseph and Christine

As first home buyers, Odette’s professionalism, knowledge and patience (with our million questions) were indeed a great help and made the process of purchasing property a lot less daunting. We have no hesitation in highly recommending Odette as an honest and reliable personal mortgage adviser. We can’t thank Odette enough for the help and advice she provided us and on top of all that she is a truly lovely person.
Mher and Natalie

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