Paula Hayes – Personal Mortgage Adviser

Paula Hayes is an experienced personal mortgage adviser who is dedicated to making the lending process as simple and stress-free as possible for her clients.

Paula considers honesty and sincerity to be essential qualities in a mortgage adviser, and this underpins her overall approach to customer service. Her advice is always upfront and realistic, based on a thorough assessment of each clients’ family and financial situation. With her extensive knowledge of the finance industry and loans market, she’s able to pinpoint the products that are most likely to meet her clients’ needs and help them meet their financial or property ownership objectives.

She provides support and guidance at every stage of the borrowing journey, maintaining strong two-way communication with clients and responding quickly to queries or questions. ‘While borrowing money may seem complicated or overwhelming for some clients, I have the ability to share my knowledge and always provide clear explanations to help them make informed choices and understand what’s required as their application progresses,’ Paula says. ‘My aim is to give my clients the confidence that they have made the right choice using my services.’

Paula has worked in the banking and lending industry for over 20 years – with major banks and smaller providers including Suncorp and Bank of Queensland. With such extensive experience she has the skills and expertise to manage even the most complex or challenging borrowing scenarios. She specialises in assisting first home buyers and self-employed borrowers, as well as property loans, personal loans, refinancing, and asset finance.

She is fully mobile across Brisbane, Gold Coast and Sunshine Coast.