Yvonne Hout – Office Manager
Yvonne, (or Yve for short), is our friendly and capable Office Manager to Smartline franchisee Rod Holt. Yve provides our mortgage advisers with support and assistance in administration, finance and marketing. She ensures the smooth running of the office and pursues continuous improvement, streamlining administrative procedures and developing protocols. Knowledgeable and extremely personable, Yve easily develops a wonderful rapport with our clients and always provides an outstanding level of customer service.
Arriving from the Netherlands and experienced in controlling a wide range of administrative and executive support tasks, Yve is excited to be part of this successful and growing team. She joined Smartline in 2018 and living her dream – building a future in Australia’s south west with her family.
Gai Boyland – Client Services Manager
Gai joined the team at Smartline Dunsborough (formerly The Mortgage Gallery) in June 2015 as Personal Assistant to Franchise owner Rod Holt. Gai has in excess of 30 yrs experience in the financial services industry. Prior to joining us she served with Bankwest for 17 years climbing through the ranks from Teller in Kondinin to Business Banking Manager in Margaret River.
Gai’s financial service skills combined with her branch experience gives her a solid foundation of customer service that compliments the Smartline Dunsborough Team. Gai enjoys the challenge of serving the needs of our clients and working as part of the Dunsborough team. She is an enthusiastic, valuable and committed member of the team.
Gai is a local girl, an avid West Coast Eagles supporter and a besotted Grandmother of 2.
Ali Holt – Client Services Assistant
Alison Holt commenced working with Smartline (formerly The Mortgage Gallery) in August 2006 with the launch of the Margaret River franchise. Ali (as she is better known) had previously worked in Pharmacy Retail for over 20 years and hence has a wealth of customer service experience. She decided to take a new challenge into office administration when she commenced with The Mortgage Gallery. Ali looks forward to meeting customers and assist them achieve their financial goals.
“It’s important to me to make sure our clients are happy with our service. I assist with the lending process and make sure that everything we do for you runs smoothly.”