Shane Abbott – Personal Mortgage Adviser

Shane Abbott’s many clients benefit from his 25 years in the finance industry and passion for providing exceptional customer service.

Shane joined Smartline (formerly The Mortgage Gallery) in 2003 having spent 16 years with Bankwest, including time as a Personal Relationship Manager where he assisted high net worth clients with their personal banking and lending needs.

“Moving to Smartline enabled me to provide that high level of customer service that I was committed to offering my clients as part of the home loan process,” Shane said.

“For me, that’s the most enjoyable part of being a mortgage broker – being able to assist people through the process to achieve their goals. It’s then very pleasing to have clients who are appreciative of my efforts to identify and negotiate the most suitable loan option for them.”

“There’s nothing else I’d rather do than be a mortgage broker – I’ll be doing this to the day I retire,” Shane said. “The home loan process has become even more challenging for borrowers in recent years and I believe a good mortgage broker now, more than ever, adds real value for clients.

“Taking the time to listen to what my clients need and find the right lending solution that works for them accordingly is paramount to my ability to achieve good outcomes for my clients.”

Married to Nicole with three daughters, Shane enjoys fishing, camping and supporting the West Coast Eagles.

Smartline Client Care Award 2018
Smartline Franchise of the Year Finalist 2014
Smartline High Achievement Award 2014
Finalist Smartline High Achievement Award 2013

mortgage_broker_nicole_abbott_morley_themortgagegallery_smartline_smallNicole Abbott – PA

Nicole is the Office Manager for Smartline’s Morley office, working closely with husband Shane.

With a passion for providing outstanding customer service and building on previous customer-focused roles she has held throughout her career, Nicole works closely with clients throughout the home loan process as well as managing all aspects of the office’s operations.

“It really is enormously satisfying to be able to support our clients during the home loan process, with the end result being that they are able to purchase the property they want,” Nicole said.

Committed to contributing to the local community and supporting the interests of her three daughters, Nicole’s volunteer efforts include working with The Association for the Blind of WA, assisting in a local community reach out centre, and involvement with her daughters’ netball associations and school committees.