Comprehensive Credit Reporting (CCR)


In short, if you are lazy in paying on time or forget to pay on time, this could make getting a home loan difficult with the major banks or lenders.

We want to update you on the changes we are making to how we report your credit information to credit reporting bodies and the impact this may have on your credit report. Your credit report is what helps determine your suitability for credit products such as a Home Loan, Credit Card, Personal Loan or Personal Overdraft.

Comprehensive Credit Reporting (CCR), also known as positive credit reporting, is happening across a number of financial institutions in Australia.

What this change means for you

Today your credit history may include information such as when you applied for credit products, as well as any significantly overdue accounts or defaults you have had in the past.

The change means your credit report could include additional information, such as the date you opened your credit account, the type of account opened, the credit limits you have and up to 24 months of repayment history.

As always, protection of your data and privacy is very important to us. Please refer to our Privacy Policy for more information on how we collect, share and use your data.

How this change may help you

Over time, your credit report will provide a more accurate assessment of how you manage credit. In turn, this helps us to continue to meet your needs whilst lending responsibly and ultimately helping you to secure your financial wellbeing.

How to get ready for Comprehensive Credit Reporting

We recommend you make your repayments on time – this is more important than ever as it will appear favourably on your credit report.
Consider setting up direct debit (such as AutoPay for credit cards) to avoid missing a payment.

Please visit CommBank for more information on CCR, what it means for you, how to obtain your credit report and what to do if you are having difficulty making payments or are currently receiving financial assistance from us. You can also read about credit reporting more broadly at CreditSmart, Australia’s Retail Credit Association website.

If you have any questions please call me on 0418 604 910 or email