Simon Orr – Personal Mortgage Adviser

Mobile: 0402 843 330
Email: sorr@smartline.com.au

Simon moved to Albany from Perth with his wife and 2 children in 2001, for a change of lifestyle and career opportunity. Since joining Smartline (formerly The Mortgage Gallery) in 2004 as a Finance Manager, Simon has gained a wealth of knowledge and experience of the Mortgage industry.

Simon prides himself on strong customer service and up to date knowledge of the current Mortgage changes, loan products and lending practices.This enables Simon to offer his clients the very best loan options to suit their individual requirements.

Simon became a part Owner of The Mortgage Gallery Albany in 2007 and thoroughly enjoys the challenges associated with the business.

Simon was a finalist for the “Customer Service” award in 2011, which is testament to the way he handles the individuals needs, resulting in an influx of repeat clients and referrals from those individuals. He looks forward to helping his future clients, giving them the service they deserve.

  • Smartline Client Care Award Winner 2017, 2020
  • Smartline Insurance Champion WA Finalist 2020
  • Smartline High Achievement Award 2014, 2018, 2019
  • Smartline Marketing Champion WA Finalist 2018

 

Mortgage broker Eli HayesEli Hayes- Personal Mortgage Adviser

Mobile: 0419 260 707
Email: ehayes@smartline.com.au

Eli Hayes is committed to providing her clients with outstanding customer service in addition to the highest quality mortgage advice.

“From the outset, that means taking the time to get to know my clients and understand their long-term plans, and help them to bring those plans to fruition.”

“During the loan process, I ensure I provide accurate and efficient information that is presented regularly and in an easy to understand format that will best suit the needs of my clients.”

“For most of us owning a home and having a mortgage is a huge personal undertaking and my clients know that I am committed to providing not only the best suited product, but the best service.”

With a Bachelor of Business (Accounting) and considerable accounting experience, Eli is also able to assist her clients with their budgeting. Time spent as the manager of a large residential building company means she can also add value with her extensive knowledge of the building process.

Eli is able to assist all types of borrowers – first homebuyers, people refinancing an existing property or purchasing a new property, and people wanting to start or grow their investment property portfolio.

Based in Albany, where she grew up and returned to in 1998 after living in Perth for a few years, Eli offers a fully mobile service throughout the Great Southern district.

  • Smartline Client Care Award 2018, 2019, 2020
  • Smartline Insurance Champion WA Finalist 2020
  • Smartline High Achievement Award 2014, 2018, 2019
  • Smartline Marketing Champion WA Finalist 2018

 

Kerrillea Ryde Mortgage BrokerKerrillea Ryde – Personal Mortgage Adviser

Mobile: 0419 027 336
Email: kryde@smartline.com.au

Kerrillea is a dedicated and knowledgeable mortgage adviser who is committed to getting the right loan for her clients each and every time.

“Everyone has unique goals and circumstances when it comes to borrowing,” says Kerrillea. “It’s my job to ensure I fully understand my clients’ needs and then use my knowledge of the lending market to match each client with the right loan.”

Enthusiastic, friendly and passionate about providing an outstanding service, Kerrillea will also make the borrowing process as easy as possible.

“I work with people from the initial discussions about a loan to their property purchase and beyond, guiding them every step of the way so they can succeed in their financial goals. I am always readily available to discuss any queries with my clients and will ensure they fully understand the products and structures on the market so they can make informed decisions about their future.”

Kerrillea’s broad experience across real estate, building and lending over the last 15 years means she can assist all borrowers and is highly knowledgeable about the latest loan products and policies. She is happy to travel to meet clients in Albany and the Great Southern region in WA.

  • Smartline High Achievement Award 2014, 2018, 2019
  • Smartline Marketing Champion WA Finalist 2018

 

Melissa Male – Loans Administrator

Email: mmale@smartline.com.au

As Loans Administrator for the Smartline Albany team, Melissa provides essential business support to Simon, Eli and Kerrillea. A natural problem-solver with a flair for detail, she’s adept at anticipating what is needed in order to expedite loan processing.

‘My role is to liaise with the banks, clients, settlement agents and builders to make the loan process as smooth and fast as possible for our clients,’ Melissa says. ‘I pride myself on consistently delivering efficient, friendly and professional service.’

Over the course of her career she has built a sound knowledge of the loan approval, funding and settlement process. Prior to joining Smartline in October 2019, Melissa spent 5 years working in property settlements and a further 15 years working in business banking and rural finance.