Stuart Sutherland – Personal Mortgage Adviser

Stuart Sutherland Mortgage BrokerSmartline Adviser Stuart Sutherland is well aware of the importance of a home loan in a person’s life, understanding how it can allow his clients to achieve their dreams and goals.

“I never take what I do for my clients for granted,” he said. “During my extensive career in the finance industry I have seen time and time again the excitement and emotion associated with a property purchase or a refinance.

“I gain enormous satisfaction out of not only meeting my clients’ immediate lending needs, but helping to pave the way for them to build their wealth in the future.”

Stuart’s 23 years of banking experience has given him considerable first hand knowledge of lending policies and products, together with an understanding of what lenders are looking for in a home loan application.

Rather than simply assisting with a one-off transaction, Stuart prides himself on providing a long-lasting service, with clients encouraged to contact him as their circumstances change or if they have any questions.

“It’s all about relationships,” he said. “Clients need a mortgage adviser who is accessible, dependable and knowledgeable, confident in the knowledge that they can completely trust them and the advice they give.

“A home loan should never be a ‘set and forget’ process and I’m always keen to ensure that the finance my clients have access to meets their changing needs.”

Stuart is able to assist all types of borrowers – first home buyers, those looking to refinance an existing property or purchase a new property, and those wanting to start or grow their investment property portfolio.

He can also assist with vehicle and equipment finance for self-employed clients.

Stuart offers a fully mobile mortgage advisory service throughout Sydney, with a focus on the Sutherland Shire.

Smartline Awards

  • Smartline High Achievement Award 2017 – 2020
  • Smartline Client Care Award Winner 2020
  • Smartline Commercial Finance Award NSW/ACT Winner 2020
  • Smartline Marketing Champion NSW/ACT Winner 2019
  • Smartline Franchise of the Year NSW/ACT Finalist 2019
  • Smartline Marketing Champion NSW/ACT Finalist 2014, 2018
  • Smartline New Franchise of the Year Winner 2014

Industry Awards

  • Finalist Better Business Awards – Best Customer Service (Office) 2019, 2020
  • Finalist Better Business Awards – Best Residential Broker 2019
  • Finalist MFAA Awards – Best Customer Service 2019

Louise Sutherland – Business Manager

Louise is our extremely competent and efficient business manager. She works alongside husband Stuart to keep our Smartline business running effectively and smoothly.

With many years’ experience in business, including some time in accounting, Louise is knowledgeable across a variety of fields including customer service, administration, system management, marketing and sponsorship. She is adept at using her many talents to benefit our clients at Smartline Sutherland Shire.

Warm, friendly and caring, Louise treats every client like a VIP.

“Our personalised service is something we are extremely proud of,” says Louise. “Our clients are very important to us and we enter into every transaction with a view to developing a long term relationship with them.”

It is thanks to Louise that our business supports so many local charities and community events. We treasure our role in the community and enjoy the opportunity to assist community groups in any way we can.

Louise’s hard work has earned our business multiple awards, including Franchise of the Year in 2014 and Marketing Champion Finalist every year since we began in 2013.

“Our aim is always to provide an outstanding customer service and exceed client expectations,” says Louise. “We love building relationships with our clients, and with the community at large. It’s an amazing feeling to be able to help people achieve their financial dreams.”

 

Melissa Mullin – Business Manager

Melissa joins our team as a very experienced lending specialist, with lengthy experience working in the home loan sector.

Managing the lending application process for our clients, Melissa’s entire focus is on the customer experience, ensuring the lending process runs as smoothly as possible.

Her bright and cheery manner ensures our clients have a positive experience at every touch point, building on our customer service offering that we are always more thank happy to assist our clients wherever possible.