Cathy Anderson

I am inspired by a call for help. It might be when I see a borrower end up with a poor outcome from their loan, or if one of my clients has a need or a problem that I can solve. I am driven by results and I just love seeing happiness and relief in people faces when I show them how I can solve their issues. 

One of my favourite client stories was when a woman walked into my office one day; she was very distressed. Her finances were complicated by a very messy marriage separation and she had just spent four weeks trying to purchase a home through one of the big four banks. The bank had told her that her loan was declined and that she would never own a home or find a bank that would lend her money. That kind of comment is like a red rag to a bull for me. Her situation was difficult, but with some research and restructuring of her finances, I have been able to make her life better. She now has her own home which is costing her less than the rent she was paying. It just shows that with determination, effort and a little kindness, often a financial solution can be found. 

In terms of seeing more women as brokers, I believe there needs to be a strong representation of all genders in all industries. I do think that many women in this industry have a stronger ability to multi-task and empathise with the applicant. These are qualities which have greatly assisted me over the years in growing a strong mortgage broking business built on trust and relationships.

Regardless of your strengths and weaknesses, if you are considering becoming a Smartline adviser, I think the main thing is having a strong work ethic supported by a desire to achieve. Always put the customer first and trust in your ability to build a well-respected business. The Smartline team and culture is second to none and they truly will support and encourage you along the way. 

Favourite Quote

The most effective way to do it is to just do it.

 

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